BSOD caused by iaStor.sys

[TheWhistler]

Hello all.

This damn Intel Matrix Storage Manager is causing some very annoying BSOD's.

This only started happening recently, I have had about 20 or so BSOD's which started on the 2nd (yesterday). I am unsure what I changed, but it is possible a game I downloaded through steam has done something with direct X/graphics settings, but not sure if that is relivant.

This is my somewhat strange situation... the crash will not happen if I am actively using my laptop, it only happens if I am not interacting with it, and will crash after an inconsistent time of 1-4 minutes. The way I am getting around this now, by playing a minimized movie on mute in VLC. This effectively stops the crashes, but is a short term fix (if the movie is paused, the crashes will happen!)

Here is my latest crash report, and they have all been the same.

Things I have tried:

* Updating the Intel Matrix Storage Manager driver, but as I had the latest one I over rode it with an earlier version. This caused a problem that would not let windows start and I had to reverse it.

* Virus/trojan/rootkit scans, but nothing has been found.

* Downloading and running R130119 (as suggested by another forum), but it was not compatible with win7.

* System restore points, but unfortunately I had none! I was under the fatal assumption that windows did these automatically at defining moments. Nope.


This driver seems to be a common issue, but as of now I have not been able to find a fix. Does anyone have any idea what could have suddenly caused this to happen, why it only happens during inactivity, and more importantly, how to fix it!?

Thank you.

Edit: Files uploaded.

 

[richc46]

Welcome
So that we can give you the best help, would you be kind enough to post the following information:
Blue Screen of Death (BSOD) Posting Instructions - Vista Forums

 

[TheWhistler]

Welcome
So that we can give you the best help, would you be kind enough to post the following information:
Blue Screen of Death (BSOD) Posting Instructions - Vista Forums

I have done this, thanks.

 

[Kaktussoft]

Install this one

 

[TheWhistler]

Install this one

Thanks for the reply. Sorry excuse my ignorance, can you tell me how to get to that point?

 

[Kaktussoft]

I have dutch win7 so maybe you don't understand.
Goto "device manager". Double click on "IDE ATA/ATAPI controllers" it expands that branch. Now you see something like "Intel SATA AHCI controller". Rightclick on it and select "upgrade driver".
Now click on the option "Browse my computer for driver software"
Select "Let me pick from a list of device drivers on my computer"
checkmark "show compatible hardware". Now you see the screenshot I posted before. Select the microsoft standard driver. Press next and follow instructions. You have to reboot afterwards. After rebooting.. new hardware will be found and let it install drivers for 5 minutes (maybe you have to reboot again). Check device manager and look again in that branch if it really updated the driver.

Any questions? Did you succesfully install it?

 

[TheWhistler]

I have dutch win7 so maybe you don't understand.
Goto "device manager". Double click on "IDE ATA/ATAPI controllers" it expands that branch. Now you see something like "Intel SATA AHCI controller". Rightclick on it and select "upgrade driver".
Now click on the option "Browse my computer for driver software"
Select "Let me pick from a list of device drivers on my computer"
checkmark "show compatible hardware". Now you see the screenshot I posted before. Select the microsoft standard driver. Press next and follow instructions. You have to reboot afterwards. After rebooting.. new hardware will be found and let it install drivers for 5 minutes (maybe you have to reboot again). Check device manager and look again in that branch if it really updated the driver.

Any questions? Did you succesfully install it?

Thanks for your help so far.

I could not see IDE ATA/ATAPI controllers.. This is my list.

But this looks close, is this the one you mean?

If so, then these are my only options. Which one?

I really appreciate your time thus far.

 

[Kaktussoft]

I have dutch win7 so maybe you don't understand.
Goto "device manager". Double click on "IDE ATA/ATAPI controllers" it expands that branch. Now you see something like "Intel SATA AHCI controller". Rightclick on it and select "upgrade driver".
Now click on the option "Browse my computer for driver software"
Select "Let me pick from a list of device drivers on my computer"
checkmark "show compatible hardware". Now you see the screenshot I posted before. Select the microsoft standard driver. Press next and follow instructions. You have to reboot afterwards. After rebooting.. new hardware will be found and let it install drivers for 5 minutes (maybe you have to reboot again). Check device manager and look again in that branch if it really updated the driver.

Any questions? Did you succesfully install it?

Thanks for your help so far.

I could not see IDE ATA/ATAPI controllers.. This is my list.

But this looks close, is this the one you mean?

If so, then these are my only options. Which one?

I really appreciate your time thus far.

None of them is what I meant. Please post screenshot of "disk management". And tell me if you use RAID (mirroring, striping?)

 

[TheWhistler]

None of them is what I meant. Please post screenshot of "disk management". And tell me if you use RAID (mirroring, striping?)

None of them?
I am so confused... "disk management" is not on my device manager list, Do you mean "Disk drives"? If so then this is my only options under that and neither of them look like the screen shot you posted above when I go to update drivers. If it is not "disk drives" then where do I find "disk management"?

And I am unsure as to your second question sorry.

 

[Kaktussoft]

rightclick "computer" in windows explorer->manage. Now select "disk management"

 

[TheWhistler]

rightclick "computer" in windows explorer->manage. Now select "disk management"

Aaah right, do you mean this?

 

[Kaktussoft]

Yes that's what I meant.
I explain it step by step, because I think you don't know what I'm talking about.
Start you PC and enter BIOS. Search some setting about SATA. It's set to AHCI now in BIOS. How is that option called? And what possible values can you set? Something like IDE, AHCI, RAID? It's now set to RAID? Just check...don't change yet.

 

[Kaktussoft]

Do you have another computer to communicate with me in case it fails and doesn't reboot?

 

[TheWhistler]

Do you have another computer to communicate with me in case it fails and doesn't reboot?

Yep I do have another laptop if something goes wrong. Problem with the BIOS, I have a feeling HP is leaving some options out - but there are no options to look at or change the HD. I took some photos of each menu, I will add them shortly.

Edit: Right here are the menu options.

 

[Kaktussoft]

When you post something there's a paperclip in the bar above the text. Click on it then browse to a few picture and press upload. Then click on "close this window".

Imgur is overloaded now!

 

[TheWhistler]

When you post something there's a paperclip in the bar above the text. Click on it then browse to a few picture and press upload. Then click on "close this window".

Imgur is overloaded now!

I use imgur because it removes the EXIF data. Have attached.

 

[Kaktussoft]

When you boot your system do you see RAID menu briefly? Sometimes the ctrl-i at boot time will get you into the RAID menu.

 

[Kaktussoft]

When you boot your system do you see RAID menu briefly? Sometimes the ctrl-i at boot time will get you into the RAID menu. what options are there? Screenshot please

 

[TheWhistler]

I tried ctrl-i, no luck - I have an HP pavilion dv7, from the looks of it it seems HP are limiting controls to prevent overclocking...

Argh!

 

[Kaktussoft]

I tried ctrl-i, no luck - I have an HP pavilion dv7, from the looks of it it seems HP are limiting controls to prevent overclocking...

Argh!

Look and don't blink with your eyes. Nothing on firts screen with HP logo, or just after it? Most of the time on bottom of screen. Nothing like press ctrl-i to enter raid or something similar. maybe ctrl-n as someone else wrote