BSOD Code:0x00000116

[redrac]

Random BSOD While playing games Code:0x00000116

Windows Version: Microsoft Windows 7 Home Premium Edition (build 7600), 64-bit

Processor: Intel(R) Pentium(R) CPU G2120 @ 3.10GHz

Graphics Card: AMD Radeon HD 7700 Series

Total RAM: 4.0 GB
You could say my PC is new (1 yr old) and i started having this problem about 4-5 months ago. Since i was using a 32bit OS at the time i thought that was the problem so i installed a 64bit Windows but the problem still was present. For some games it occurs more frequent than others and for some it doesn't occur at all. I searched around the web for answers but nothing worked - updating graphic drivers , windows...

Thank you in advance

 

[Arc]

Hi redrac.

A stop 0x116 is a Display/graphics related issue.

Uninstall your installed latest version of the display driver.

• How-To Uninstall AMD Catalyst Drivers From A Windows Based System

Then clean up any possible leftover.

• http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

Then install version 13.9 WHQL only.

• Previous AMD Catalyst? Display Drivers

Lately we have seen a lot of issues with the latest 13.12 WHQL AMD Catalyst.

Also, Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Let us know the wattage of the PSU too.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: http://www.sevenforums.com/tutorials/311593-speccy-publish-snapshot-your-system-specs.html .

Let us know the results.
_________________________________________________________________________________________

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8006a324e0, fffff88006c9dd88, 0, d}

Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+bd88 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8006a324e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88006c9dd88, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000d, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmpag+bd88
fffff880`06c9dd88 4883ec28        sub     rsp,28h

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

PROCESS_NAME:  System

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

STACK_TEXT:  
fffff880`07beb988 fffff880`06f1b000 : 00000000`00000116 fffffa80`06a324e0 fffff880`06c9dd88 00000000`00000000 : nt!KeBugCheckEx
fffff880`07beb990 fffff880`06f1ad87 : fffff880`06c9dd88 fffffa80`06a324e0 fffffa80`042bdd50 fffffa80`036a5410 : dxgkrnl!TdrBugcheckOnTimeout+0xec
fffff880`07beb9d0 fffff880`06fc1f07 : fffffa80`06a324e0 00000000`00000000 fffffa80`042bdd50 fffffa80`036a5410 : dxgkrnl!TdrIsRecoveryRequired+0x21f
fffff880`07beba00 fffff880`06febb75 : 00000000`ffffffff 00000000`00183ad4 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
fffff880`07bebae0 fffff880`06fea2bb : 00000000`00000102 00000000`00000000 00000000`00183ad4 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
fffff880`07bebb10 fffff880`06fbd2c6 : ffffffff`ff676980 fffffa80`036a5410 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
fffff880`07bebbb0 fffff880`06fe9e7a : 00000000`00000000 fffffa80`05130950 00000000`00000080 fffffa80`036a5410 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
fffff880`07bebcc0 fffff800`0315f47a : 00000000`fffffc32 fffffa80`050e38c0 fffffa80`0369bb30 fffffa80`050e38c0 : dxgmms1!VidSchiWorkerThread+0xba
fffff880`07bebd00 fffff800`02e9eda6 : fffff800`0303ae80 fffffa80`050e38c0 fffff800`03048c40 75654173`69366d37 : nt!PspSystemThreadStartup+0x5a
fffff880`07bebd40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmpag+bd88
fffff880`06c9dd88 4883ec28        sub     rsp,28h

SYMBOL_NAME:  atikmpag+bd88

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  atikmpag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  52a231d9

FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0x116_image_atikmpag.sys

FAILURE_ID_HASH:  {83e844bc-fe68-2042-4230-7f5d3e90b48a}

Followup: MachineOwner
---------

0: kd> lmvm atikmpag
start             end                 module name
fffff880`06c92000 fffff880`06d32000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Sat Dec 07 01:51:45 2013 (52A231D9)
    CheckSum:         0009FEFF
    ImageSize:        000A0000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[redrac]

Wasn't sure about how long should i let the Fulmark test go on so i stoped it when the temperature was at a standstill

About the wattage - 279W and my PSU can support up to 400W


Also i am about to test if the BSOD is gone
EDIT: It didnt work, same error

 

[Arc]

You need to change the GPU as per the Furmark screenshot; which is totlly a mess. And you also need to get a bigger PSU, of at least 600 watts.

 

[redrac]

I don't understand. I get that i need to get a more powerful PSU but change the GPU? Is it defected or insufficient for the system i have ? Could therе be dust involved as in i need to open my PC and clean it (i haven't opened it yet since i bought it because my warranty will no longer be valid)