BSOD Cold Boot 0x000000124

[writhziden]

Please fill out your system specs so we have an idea of what your system has for hardware. http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

Also, mark this thread as not solved to allow other Gurus to see you still need help. We may get more sets of eyes and minds working on your problem that way.

 

[Halowar]

Hello,

I've done both updates.

Thank you,
Alex

 

[writhziden]

What if you set the number of processors to 2 (the i5 only has two cores, so setting it to 4 is likely to cause problems) and leave memory unchecked?

 

[Halowar]

Hello,

When I set the number of processors at 2, windows just recognizes just 1 core, and my temps are up with 10 degrees.

I've done this setup for a cold boot to see if I get a BSOD.

Just one question, how can the system run on one core when the number is set at 2 ?

Thank you,
Alex

 

[writhziden]

I'm not sure. Could be BIOS related, could be a bad processor, or it could be a bad motherboard. Try the following steps.

1. Go into the boot tab and advanced options and undo all changes so Windows is set to default settings (no checks in any boxes). Should look like this image:
   View attachment 199759
2. Reboot your computer
3. Enter the BIOS
4. Clear the CMOS using Load Setup Defaults: How To Clear CMOS (Reset BIOS)
5. Exit and save changes.
6. Turn off the computer.
7. Unplug the AC Adapter and then the battery.
8. Hold down the power button for 30 seconds to close the circuit and drain all power from the system. For further reading on this: Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English) which applies to all computers, not just HP Pavilions.
9. Plug the battery back in and then the AC Adapter.
10. Turn on your computer and see if there is any difference during Windows boot.

 

[Halowar]

Hello,

Done.
Now I just have to wait for a cold boot.

Keeping my fingers crossed.

Thank you,
Alex

 

[K26]

I am also plagued with the cold-boot only BSOD. I'm not asking for specific help as nobody seems to have an answer. But I'm shocked at how many of us have this problem. And I cannot understand how it makes any sense for a machine to BSOD only on cold boots?

I also have an additional problem - i am unable to access my BIOS. Does not matter how many times I hit delete. Does anybody know what can cause a machine to be unable to access BIOS.

 

[writhziden]

Cold boot problems are difficult to diagnose.

This appears to be the dreaded 'Cold Boot' problem.
Very hard to diagnose, usual suspects are RAM, motherboard, PSU, CPU.

Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
How to Post a Screenshot in Seven Forums

Have you been checking your temperatures?
Use Real Temp , to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.

Go to your BIOS and tell us what the CPU, RAM and the NB (North Bridge) voltages are.
This is important in order to make RAM settings adjustments.

Quote by Dave76 taken from post #5 of It makes no sense me.

 

[K26]

If you are talking to me, I cannot go to BIOS. Hitting delete does not work.

My core temperatures seem extremely low - 26 degrees whilst running multiple apps, 22 when idle.

 

[Halowar]

Hello,

I've done the the BIOS reset.
Still with the cold boot I've got a BSOD.

Windows didn't save a minidum, but it was a 124 again.

Any other tests that I can try ?

Thank you,
Sorin

 

[writhziden]

You have already done all the troubleshooting steps I would recommend. At this point, this appears to be a hardware problem. Start removing unnecessary hardware and seeing if it makes a difference. I am inclined to think it is either a motherboard, CPU, or memory problem based on the behavior and the quote that I had in my recent post. I am leaning toward CPU, but any of the three could cause the CPU to behave oddly.

What RAM do you currently have in the system? Can you do the steps Dave suggested in the quote?

If you remove any components, read Avoid Static Damage to Your PC | PCWorld first.

 

[Halowar]

Hello,

I've attached the RAM memory info.
My temps are : 41 minimum and 78 maximum.

I was affraid of that answer ... motherboard or CPU.
Because my learning slope is already ... vertical, I can't dissasemble it, the Ram was easy...

I think it is something that expands along with the temp.... am I even close ?

Is it possible to postpone the boot for 30 seconds or something, until the components gain temp ?


Thank you,
Alex

 

[writhziden]

Even if you could postpone startup, whatever is failing will eventually get worse and that will stop helping. It is best to determine the cause now.

Need the CPU, Mainboard, Memory, and SPD tabs. SPD has different slots, so post a pic of each slot, as well.

 

[Halowar]

Hello,

I've attached both SPD's.
Hope it helps.

Thank you,
ALex

PS Sorry for the time.

 

[writhziden]

You are mixing and matching RAM in the machine which is known to cause conflicts in systems. Remove the Samsung 2 GB module.

Manually set the first four timings to 9-9-9-24 with a command rate of 2T if your BIOS allows you to do so. Do you have voltage and timings controls in the BIOS?

Nevermind, I see you cannot navigate to voltage or timings in the BIOS. Remove the Samsung 2 GB module and post your CPU-Z screen shots again. We'll see if removing it helps the timings reconfigure to the right set.

 

[Halowar]

Hello,

I've removed the Samsung module.
I've attached the CPU'Z info's.


Thank you,
Alex

 

[writhziden]

Do you still have the boot options set to their defaults? If not, set them back and see if you still have a cold boot crash.

The RAM settings are not optimal, but they will have to do since they cannot be changed. Hopefully the laptop manufacturer set things up for a stable config and things will be fine.

 

[Halowar]

Hello,

The boot is set to default.
I will keep you posted.

Is it possible to change the settings any other way ?

Thank you,
Alex

 

[writhziden]

Unfortunately, no. I imagine Acer setup the BIOS for the most stable configuration for the system, so your RAM settings are probably determined for optimal stability. I would not worry about it too much. If you continue to have crashes, you can contact Acer directly and see what can be done.

 

[Halowar]

Hello,

What have I done (2 more cold boots).

1. Cold boot with 1 stick of Ram (Corsair).
Result : Freeze during Windows boot with the wireless led on.( No BSOD)

2. Cold boot, F8 for 20 seconds afterwards Start Windows Normally.
Result : Perfect boot.

Any thoughts ?

Thank you,
Alex

PS I have contacted Acer, waiting for response.