Solved BSOD/Crash with Sleep, Win 7 x64, fresh instal, new SSD

[Brian M]

Error msg upon restart:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80042EE060
BCP3: FFFFF800040AD518
BCP4: FFFFFA800716CC60
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

I'm trying to get a handle on a new issue. I've been using this specific laptop since 2009 without issue. I just installed a Crucial MX100 SSD 256gb to replace the OEM HDD in an attempt to speed up the thing a little as well as double the storage space. Everything works great Except it now crashes on sleep.

There are no firmware updates for the SSD, though it seems as though a few others are experiencing this issue as well. Bios and all laptop drivers are as up to date as Windows Updates and HP Drivers page will allow, though I just noticed a new unknown/other device after updating my video driver to the newest listed by Nvidia. Anyway, hoping someone can read my .dmp files and give me a direction to start looking.

Thank you Very much ahead of time.

Brian

 

[essenbe]

Brian, welcome to the forums. I will try to help you with this.

All 3 dumps report

fffff800`040ad638  fffff880`0f219ca8Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0x219ca8

Which is your graphics driver

nvlddmkm
start             end                 module name
fffff880`072b9000 fffff880`07db0000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        [COLOR=red]Thu Aug 29 16:39:12 2013[/COLOR] (521FBF80)
    CheckSum:         00AC9648
    ImageSize:        00AF7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

The dump lists theis

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80042ee060, Physical Device Object of the stack
Arg3: fffff800040ad518, nt!TRIAGE_9F_POWER on Win7 and higher, otherwise the Functional Device Object of the stack
Arg4: fffffa800716cc60, [COLOR=red]The blocked IRP[/COLOR]

If you run the blocked IRP it lists the problem as

 fffffa800716cc60
Irp is active with 5 stacks 3 is current (= 0xfffffa800716cdc0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
   Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
   Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa8004a47050 00000000 00000000-00000000    
       Unable to load image \SystemRoot\system32\DRIVERS\NETw5s64.sys, Win32 error 0n2
[COLOR=red]*** WARNING: Unable to verify timestamp for NETw5s64.sys[/COLOR]
[COLOR=red]*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys[/COLOR]
 \Driver\NETw5s64
   Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa80048ac5d0 00000000 fffff80002d26210-fffffa80059a6760 Success Error Cancel pending
        \Driver\vwifibus nt!PopSystemIrpCompletion
   Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa80059a6760    
   Args: 00000000 00000000 00000000 00000000

that is your Intel 5100 wifi driver. If you will try to update that and see if it helps at all. I would try to update it from the HP site, but if there are no updated drivers there, you can try http://downloadcenter.intel.com/Default.aspx

 

[Brian M]

Thank you.

I dug up Intel drivers for the wireless (instead of using the 4 year old options HP provides and whatever Windows Update may offer) and reinstalled the Nvidia drivers with the 'clean instal' option checked. First test sleep worked fine. Only time will tell.

In any case, your time is much appreciated.

 

[essenbe]

You're more than welcome and I hope it continues to work.

 

[Brian M]

/Billy Mayes/ But WAIT, There's More! /Billy Mayes/

*sigh*, so I started the laptop this morning to a crash report. I've attached the minidump (only), sure wish this thing were more accessible. I did manage to view the .dmp file, but have no idea and can't really find info on how to find the blocked IRP to further analyze this myself.

DRIVER_POWER_STATE_FAILURE (9f)
 A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
 Arguments:
 Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
 Arg2: fffffa80042cfa10, Physical Device Object of the stack
 Arg3: fffff800040b3518, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
 Arg4: fffffa8004dcc010, The blocked IRP

Bah, I didn't read far enough, looks like the network driver (wifi) again.... and come to think of it, I seem to remember having issues with this 2~3 years ago when I upgraded from XP to 7 on this laptop.

 

[essenbe]

fffffa8004dcc010
Irp is active with 5 stacks 3 is current (= 0xfffffa8004dcc170)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
   Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    
   Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0  0 fffffa8004997050 00000000 00000000-00000000    
       Unable to load image \SystemRoot\system32\DRIVERS\NETw5s64.sys, Win32 error 0n2
***[COLOR=red] WARNING: Unable to verify timestamp for NETw5s64.sys[/COLOR]
[COLOR=red]*** ERROR: Module load completed but symbols could not be loaded for NETw5s64.sys[/COLOR]
[COLOR=red]\Driver\NETw5s64[/COLOR]
   Args: 00014400 00000000 00000004 00000002
 [ 16, 2]   0 e1 fffffa800497c8d0 00000000 fffff80002cc6210-fffffa8006b28de0 Success Error Cancel pending
        \Driver\vwifibus nt!PopSystemIrpCompletion
   Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8006b28de0    
   Args: 00000000 00000000 00000000 00000000