Solved bsod crashes after connecting to internet

[flatheadv8]

Have a HP pavilion dm4. I don't go crazy with it. Just school work and web browsing. With the wireless turned off, it seems to work just fine. As soon as wireless connects, it restarts. Can someone please help with this? Added attachment is supposed to help, I guess, I am just a grease monkey

 

[koolkat77]

Welcome to the forum flatheadv8,

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\admin\Downloads\CHERISH-HP-Mon_06_09_2014_195615_83\060914-77236-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Machine Name:
Kernel base = 0xfffff800`02e13000 PsLoadedModuleList = 0xfffff800`030566d0
Debug session time: Tue Jun 10 06:25:52.495 2014 (UTC + 6:00)
System Uptime: 0 days 0:04:08.541
Loading Kernel Symbols
...............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 1, fffff80002e91c3f}

*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
Probably caused by : NETIO.SYS ( NETIO!WfpExpireEntryLru+17 )

Followup: MachineOwner
---------

Your BSOD's seem to be caused due to obvious reasons (Norton Symantec). Consider uninstalling it for testing purpose. Use Microsoft Security Essentials instead.

Recommended antivirus software for Windows 7 based on stability compared to others:-

• Microsoft Security Essentials Download | Free Spyware Protection
• Malwarebytes - The Free version
• Good & Free Security Combination

   Warning

:warn: Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Scan with Kaspersky TDSSKiller:

• Anti-rootkit utility TDSSKiller

ESET online scanner:

• Free Online Virus Scanner | ESET

Reduce items at start-up:

• How to Change, Add, or Remove Startup Programs in Windows 7

Perform a clean boot:

• How to Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• How to Repair Windows 7 System Files with System File Checker

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• How to Run Disk Check in Windows 7

Post back results.

 

[flatheadv8]

Obvious to you I am sure. Remove Norton completely I assume?

 

[koolkat77]

Obvious to you I am sure. Remove Norton completely I assume?

Yes :sarc:. You can install it again, later, if it wasn't the cause of your problem.

SYMEVENT64x86.SYS Sat Jul 27 08:26:58 2013 (51F32FF2)
Norton Internet Security
Driver Reference Table - SYMEVENT64x86.SYS

SRTSPX64.SYS Sat Jul 27 08:45:06 2013 (51F33432)

Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Tue Jun 10 06:25:52.495 2014 (UTC + 6:00)
System Uptime: 0 days 0:04:08.541
BugCheck A, {0, 2, 1, fffff80002e91c3f}
[COLOR="red"][COLOR="red"]*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
Probably caused by : NETIO.SYS ( NETIO!WfpExpireEntryLru+17 )[/COLOR][/COLOR]
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Tue Jun 10 06:20:52.059 2014 (UTC + 6:00)
System Uptime: 0 days 0:03:00.495
BugCheck A, {0, 2, 1, fffff80002ec9c3f}
[COLOR="red"]*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
Probably caused by : NETIO.SYS ( NETIO!WfpExpireEntryLru+17 )
[/COLOR]BUGCHECK_STR:  0xA
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Tue Jun 10 06:17:00.062 2014 (UTC + 6:00)
System Uptime: 0 days 0:02:59.108
BugCheck A, {0, 2, 1, fffff80002edcc3f}
[COLOR="red"]*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
Probably caused by : NETIO.SYS ( NETIO!WfpExpireEntryLru+17 )[/COLOR]
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Tue Jun 10 06:13:08.156 2014 (UTC + 6:00)
System Uptime: 0 days 0:12:47.592
BugCheck A, {0, 2, 1, fffff80002e8ac3f}
[COLOR="red"]*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
Probably caused by : NETIO.SYS ( NETIO!WfpExpireEntryLru+17 )[/COLOR]
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Tue Jun 10 05:53:31.160 2014 (UTC + 6:00)
System Uptime: 0 days 0:03:13.206
BugCheck A, {0, 2, 1, fffff80002e9ac3f}
[COLOR="red"]*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
Probably caused by : NETIO.SYS ( NETIO!WfpExpireEntryLru+17 )[/COLOR]
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.18247.amd64fre.win7sp1_gdr.130828-1532
Debug session time: Tue Jun 10 05:49:49.712 2014 (UTC + 6:00)
System Uptime: 0 days 0:09:26.148
BugCheck A, {0, 2, 1, fffff80002e8dc3f}
[COLOR="red"]*** WARNING: Unable to verify timestamp for SYMNETS.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMNETS.SYS
Probably caused by : NETIO.SYS ( NETIO!WfpExpireEntryLru+17 )[/COLOR]
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 

[flatheadv8]

Kudos koolkat77, Norton will receive a 2nd nasty gram within the last two years from me. Last request, can I relay any info from you to them? I will drop their product immediately, after I send them a few sour notes. Fix worked like a champ, without fail. Thank You again.

 

[koolkat77]

Kudos koolkat77, Norton will receive a 2nd nasty gram within the last two years from me. Last request, can I relay any info from you to them? I will drop their product immediately, after I send them a few sour notes. Fix worked like a champ, without fail. Thank You again.

Yes, you can. Good luck.

.