BSOD Crashes during Video Playback

Morgan314

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Hello There,
This is my first post however I have been having no luck with solving my BSOD crashes myself.
I have been experiencing the issues for a number of months, however they seem to be becoming more regular. The crashes occur generally during video playback either from harddisk or from a network Samba server. Sometimes the crashes occur, sometimes not. They do not seem to be affected by codecs or resolutions as sometimes a 1080p movie will play flawlessly and a SD video may cause crashes. Crashes also seem to be triggered from YouTube videos, generally higher resolutions (1080p). When the crashes do occur a loud buzz is emmited from the speakers, almost as if there is too much voltage through the speakers. I am unable to reliably recreate the crashes due to the random nature of them.
Below are the BSOD details that I have managed to document(newest to oldest):

  • MEMORY_MANAGEMENT
  • IRQL_NOT_LESS_OR_EQUAL
  • SYSTEM_SERVICE_EXCEPTION
  • (No name given, Stop Code: 0x000000240, Ntfs.sys named)
  • Freeze with no BSOD, Fans continue spinning and buzz from speakers

Other Issues (probably unrelated?)
  • Unable to open removable drives with double click (....not found) (Was fixed temporarily with registry fix however returned)
  • Unable to copy and paste from Chrome into Word
  • General system slowness, especially in boot.

Full virus scans run and no issues.

I believe it may be an issue with the Graphics card or memory, however it is strange that it is never triggered by video gaming even at high resolutions.

System Specs:
  • Dell XPS 8100 (Stock)
  • Windows 7 Home Premium 64-Bit (6.1, Build 7600)
  • Default BIOS
  • Intel Core i5 750 ([email protected]) No Overclock
  • 6GB RAM DDR3 2x2gb 2x1gb
  • Gigabit Ethernet
  • Nvidia GeForce GTS 240
  • 1x Dell SX2210 1920x1080 Display on splitter with Samsung TV 1920x1080
  • 1x Dell 17" 1280x1024 Extended Display
  • USB Mouse & Keyboard

Security:
  • AVG Internet Security Business Edition
  • Windows Firewall Currently Running

I will attach a zip file with all information requested to be included with BSOD reports, plus screenshots from CPU Z and other benchmarks.
Any help much appreciated! :)

Many thanks,
Morgan314
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 8100
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i5 750 @ 2.67ghz
Motherboard
Dell Inc. 0T568R
Memory
6GB DDR3 (2x 2gb, 2x1gb)
Graphics Card(s)
NVIDIA GeForce GTS 240
Hard Drives
2 x 750GB Stock Dell Drives, RAID 0
Antivirus
AVG Internet Security Business Edition 2011
Browser
Google Chrome
Hello Morgan.

In the zip that you supplied, the latest crash dump is of 08.08.2012, and reading it may not interpret the present situation.

You run the disc cleanup (in Start > all programs > Accessories > System tools) to remove all those old dump files. Then follow it: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Thanks for the quick reply, I have done what you said in the post and now 'C:\Windows\Minidump' is empty. I assume that minidumps will appear here once I experience another BSOD? Shall I report back then? I have attached a new zip file, but it contains no dump files.

Morgan314
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Dell XPS 8100
OS
Windows 7 Home Premium 64bit
CPU
Intel Core i5 750 @ 2.67ghz
Motherboard
Dell Inc. 0T568R
Memory
6GB DDR3 (2x 2gb, 2x1gb)
Graphics Card(s)
NVIDIA GeForce GTS 240
Hard Drives
2 x 750GB Stock Dell Drives, RAID 0
Antivirus
AVG Internet Security Business Edition 2011
Browser
Google Chrome
The minidump folder should be empty after cleaning it up. When it will crash again, the new dump will be written and stored there. So, wait for another BSOD, after that the folder will not be empty :)
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
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