Bsod crashes with brand new computer

[Lgrund01]

So this post is not for me specifically but I am trying to help my friend who just built a new computer and isnt terribly computer savvy. Ive tried telling him to update his graphics card and sound card drivers to solve this issue but it is still happening and he says it is happening more frequently. I am not sure if the updated sound card drivers he installed were compatable with windows 7 which is why i am fairly sure that this is the problem but i am not 100% on this i asked him for a zip of his minidump files and will add them to this post as well as two pictures of the two bsod errors he has recieved. These bluescreens happen fairly randomly as well and sometimes dont happen for a hour or two.
Thanks in advance for any help on this it will be tough for me to try and talk him through this heh.

 

[zigzag3143]

So this post is not for me specifically but I am trying to help my friend who just built a new computer and isnt terribly computer savvy. Ive tried telling him to update his graphics card and sound card drivers to solve this issue but it is still happening and he says it is happening more frequently. I am not sure if the updated sound card drivers he installed were compatable with windows 7 which is why i am fairly sure that this is the problem but i am not 100% on this i asked him for a zip of his minidump files and will add them to this post as well as two pictures of the two bsod errors he has recieved. These bluescreens happen fairly randomly as well and sometimes dont happen for a hour or two.
Thanks in advance for any help on this it will be tough for me to try and talk him through this heh.

There are 15 DMP files that is going to take a while. I am doing them now.

Also, it would be easier if we could communicate with your friend (if possible) because it is more efficient.


Ken

 

[Lgrund01]

There are 15 DMP files that is going to take a while. I am doing them now.

Also, it would be easier if we could communicate with your friend (if possible) because it is more efficient.


Ken

Thanks for the help ken I will be sure to contact him right away and tell him to get on this thread post haste.

 

[Jonathan_King]

So many bugchecks, I have to wonder if it's hardware. Four dmps blame the graphics card or its drivers, so let's start with that.

Uninstall the graphics drivers and install the latest version from the box at the bottom of this post.

Try a RAM test. Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Boot from the CD, and leave it running for at least 5 or 6 passes.

If BSODs continue, please upload the new dmps. You can delete all of them now, so that we don't get confused with new ones.

BSOD BUGCHECK SUMMARY

[FONT=lucida console]
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Jun 26 23:13:24.048 2010 (UTC - 4:00)
System Uptime: 0 days 3:54:29.422
BugCheck 50, {fffff88007cb5370, 0, fffff960000a9a22, 0}
Probably caused by : win32k.sys ( win32k!GreCreateDIBitmapReal+26 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  Steam.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Jun 27 02:49:02.289 2010 (UTC - 4:00)
System Uptime: 0 days 3:35:08.663
BugCheck 3B, {c0000005, fffff80002ce599d, fffff88008bd80b0, 0}
Probably caused by : ntkrnlmp.exe ( nt!KiInsertTimerTable+18d )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  svchost.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Jun 26 18:47:34.332 2010 (UTC - 4:00)
System Uptime: 0 days 0:41:40.706
BugCheck 3B, {c000001d, fffff960001c46e7, fffff88006c72120, 0}
Probably caused by : win32k.sys ( win32k!MirrorRegion+187 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  WerFault.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Jun 26 15:20:39.160 2010 (UTC - 4:00)
System Uptime: 0 days 0:56:26.429
BugCheck 3D, {fffff88003120d90, 0, 0, fffff8800fefaf28}
Probably caused by : nvlddmkm.sys ( nvlddmkm+a7f28 )
BUGCHECK_STR:  0x3D
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sat Jun 26 18:05:25.269 2010 (UTC - 4:00)
System Uptime: 0 days 1:02:08.642
BugCheck 3B, {c0000005, fffff96000139f72, fffff880069cd060, 0}
Probably caused by : win32k.sys ( win32k!ThreadUnlock1+12 )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Xfire.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Jun 27 23:03:13.734 2010 (UTC - 4:00)
System Uptime: 0 days 0:25:45.108
BugCheck D1, {fffff8800314ce98, 6, 1, fffff8800fec0436}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+a8436 )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Jun 27 22:04:42.783 2010 (UTC - 4:00)
System Uptime: 0 days 0:34:16.157
BugCheck 7F, {8, 80050033, 6f8, fffff80002cff0c1}
Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
BUGCHECK_STR:  0x7f_8
PROCESS_NAME:  csrss.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon Jun 28 03:51:33.277 2010 (UTC - 4:00)
System Uptime: 0 days 0:03:12.651
BugCheck 3B, {c0000005, fffff960000a6c6a, fffff88006a756d0, 0}
Probably caused by : win32k.sys ( win32k!XCLIPOBJ::vSetup+4e )
BUGCHECK_STR:  0x3B
PROCESS_NAME:  Steam.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon Jun 28 12:44:30.559 2010 (UTC - 4:00)
System Uptime: 0 days 0:07:55.933
BugCheck A, {300000000, 2, 1, fffff80002ebffa2}
Probably caused by : afd.sys ( afd!AfdRestartBufferReceiveWithUserIrp+5d )
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon Jun 28 13:10:09.729 2010 (UTC - 4:00)
System Uptime: 0 days 0:01:16.103
BugCheck C4, {91, 0, fffffa8007ec8770, 0}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4904 )
BUGCHECK_STR:  0xc4_91
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon Jun 28 13:42:00.193 2010 (UTC - 4:00)
System Uptime: 0 days 0:27:03.567
BugCheck 50, {fffff9600435d6f8, 0, fffff960000a2962, 2}
Probably caused by : win32k.sys ( win32k!NtUserGetCaretBlinkTime+6 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  explorer.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Jun 27 15:15:19.903 2010 (UTC - 4:00)
System Uptime: 0 days 0:08:28.166
BugCheck D1, {229, 2, 1, fffff88004122216}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiProcessCompletedQueuePacketInternal+2ee )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Jun 27 22:36:59.928 2010 (UTC - 4:00)
System Uptime: 0 days 0:06:27.302
BugCheck 24, {1904fb, fffff88007d62798, fffff88007d61ff0, fffff880012eda91}
Probably caused by : Ntfs.sys ( Ntfs!NtfsFindPrefix+121 )
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0x24
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Jun 27 22:30:04.227 2010 (UTC - 4:00)
System Uptime: 0 days 0:24:53.601
BugCheck F7, {ffff01e0065536c5, f960003a4515, ffff069fffc5baea, 0}
Probably caused by : win32k.sys ( win32k!_report_gsfailure+26 )
BUGCHECK_STR:  0xF7
PROCESS_NAME:  explorer.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Mon Jun 28 02:28:03.125 2010 (UTC - 4:00)
System Uptime: 0 days 0:12:52.388
BugCheck D1, {73dd020, 2, 0, fffff8800fff98ae}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+19a8ae )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  DOW2.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/FONT]

[nvidia][/nvidia]

 

[Lgrund01]

Thanks jonathan I let him know about this topic and he should be making an account to give direct feedback about it I will tell him in the meantime to uninstall and reinstall the current drivers. Do you sugguest uninstalling them in safe mode or would the normal way work fine?

 

[Jonathan_King]

If you can uninstall them in Normal mode, go for it. Safe Mode is for when other drivers and services are locking them up.

 

[Jakolberg]

Still Bsod crashes with brand new computer

My friend created this post to help me with my new pc because I have been haveing trouble with it. I have now uninstalled the graphics card drivers and it had a bsod again here is the new minidump.

 

[Jonathan_King]

I see a lot of USB activity during the crash. What devices do you have connected via USB?

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Jonathan\AppData\Local\Temp\Temp1_062810-18018-01.zip\062810-18018-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Machine Name:
Kernel base = 0xfffff800`02e63000 PsLoadedModuleList = 0xfffff800`030a0e50
Debug session time: Mon Jun 28 17:46:08.999 2010 (UTC - 4:00)
System Uptime: 0 days 0:29:05.373
Loading Kernel Symbols
...............................................................
................................................................
........
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {4fffffaa8, 2, 0, fffff88003c63634}

Probably caused by : hidusb.sys ( hidusb!HumReadReport+13f )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 00000004fffffaa8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff88003c63634, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from fffff8000310b0e0
 00000004fffffaa8 

CURRENT_IRQL:  2

FAULTING_IP: 
USBPORT!USBPORT_Core_QueueTransferUrb+78
fffff880`03c63634 48837a2800      cmp     qword ptr [rdx+28h],0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  System

TRAP_FRAME:  fffff88003192460 -- (.trap 0xfffff88003192460)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa80070d3b10 rbx=0000000000000000 rcx=fffffa80070d3b10
rdx=00000004fffffa80 rsi=0000000000000000 rdi=0000000000000000
rip=fffff88003c63634 rsp=fffff880031925f0 rbp=fffffa80070d3b10
 r8=0000000050456368  r9=fffffa8007a44010 r10=fffff8800316ab80
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
USBPORT!USBPORT_Core_QueueTransferUrb+0x78:
fffff880`03c63634 48837a2800      cmp     qword ptr [rdx+28h],0 ds:c6f8:00000004`fffffaa8=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002ed2b69 to fffff80002ed3600

STACK_TEXT:  
fffff880`03192318 fffff800`02ed2b69 : 00000000`0000000a 00000004`fffffaa8 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`03192320 fffff800`02ed17e0 : fffffa80`06afc9e8 fffffa80`05e8c580 00000000`0002a940 fffff800`02ee1291 : nt!KiBugCheckDispatch+0x69
fffff880`03192460 fffff880`03c63634 : fffffa80`72745045 fffff880`03192650 00000000`00000002 00000000`000007ff : nt!KiPageFault+0x260
fffff880`031925f0 fffff880`03c737da : fffffa80`072de050 fffffa80`08571890 fffffa80`072de050 fffffa80`07a44010 : USBPORT!USBPORT_Core_QueueTransferUrb+0x78
fffff880`03192630 fffff880`03c733c4 : fffffa80`07a44010 fffffa80`070cbc60 fffffa80`08571890 fffffa80`072de050 : USBPORT!USBPORT_BulkOrInterruptTransfer+0xca
fffff880`031926b0 fffff880`03c7bd44 : fffffa80`070cbc60 fffffa80`07500009 fffffa80`070cbc60 fffffa80`08571890 : USBPORT!USBPORT_ProcessURB+0xb44
fffff880`03192760 fffff880`03c55ad4 : 00000000`00000000 fffffa80`0750e050 fffffa80`08253c10 fffffa80`070cbc60 : USBPORT!USBPORT_PdoInternalDeviceControlIrp+0x138
fffff880`031927a0 fffff880`0450b566 : fffffa80`0751a050 fffffa80`07c9c060 fffffa80`070cbc60 fffffa80`0751a1a0 : USBPORT!USBPORT_Dispatch+0x1dc
fffff880`031927e0 fffff880`0453bcab : 00000000`00000000 00000000`00000000 fffffa80`07c9c060 00000000`00000000 : usbhub!UsbhFdoUrbPdoFilter+0xde
fffff880`03192810 fffff880`04509fb7 : fffffa80`070cbc60 fffffa80`070ceb40 fffffa80`070cef00 fffffa80`08571890 : usbhub!UsbhPdoInternalDeviceControl+0x373
fffff880`03192860 fffff880`0445e48f : 00000000`00000004 fffffa80`070cbc60 00000000`0000000a 00000000`000007ff : usbhub!UsbhGenDispatch+0x57
fffff880`03192890 fffff880`0445df5b : fffffa80`070cbe50 fffffa80`070cec01 fffff880`03192950 fffffa80`070ceb40 : hidusb!HumReadReport+0x13f
fffff880`031928e0 fffff880`0446e65d : fffffa80`07a05001 fffffa80`07a05010 fffffa80`070cbc60 00000000`00000004 : hidusb!HumInternalIoctl+0x137
fffff880`03192950 fffff880`0446ee7d : fffffa80`07a05010 fffffa80`070cecb0 00000000`00000000 00000000`00000004 : HIDCLASS!HidpSubmitInterruptRead+0xdd
fffff880`031929b0 fffff800`02ed5c26 : fffffa80`070cbe53 00000000`00000000 fffffa80`070ceb01 fffffa80`070cbc00 : HIDCLASS!HidpInterruptReadComplete+0x37d
fffff880`03192a40 fffff880`03c645d9 : fffffa80`072de050 fffffa80`08571800 00000000`00000000 00000000`00000000 : nt!IopfCompleteRequest+0x3a6
fffff880`03192b20 fffff880`03c64ab7 : fffffa80`05ec0002 fffffa80`070cbc60 00000000`ffffffff fffffa80`072deea8 : USBPORT!USBPORT_Core_iCompleteDoneTransfer+0xa15
fffff880`03192c00 fffff880`03c6264f : fffffa80`072deea8 fffffa80`072de1a0 fffffa80`072df040 00000000`00000000 : USBPORT!USBPORT_Core_iIrpCsqCompleteDoneTransfer+0x3a7
fffff880`03192c60 fffff880`03c53f89 : fffffa80`072de050 00000000`00000000 fffffa80`072dee02 fffffa80`072deea8 : USBPORT!USBPORT_Core_UsbIocDpc_Worker+0xf3
fffff880`03192ca0 fffff800`02edecdc : fffff880`0316a180 fffffa80`072deea8 fffffa80`072deec0 00000000`00000000 : USBPORT!USBPORT_Xdpc_Worker+0x1d9
fffff880`03192cd0 fffff800`02edbdfa : fffff880`0316a180 fffff880`031750c0 00000000`00000000 fffff880`03c53db0 : nt!KiRetireDpcList+0x1bc
fffff880`03192d80 00000000`00000000 : fffff880`03193000 fffff880`0318d000 fffff880`03192d40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
hidusb!HumReadReport+13f
fffff880`0445e48f 488b4c2460      mov     rcx,qword ptr [rsp+60h]

SYMBOL_STACK_INDEX:  b

SYMBOL_NAME:  hidusb!HumReadReport+13f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hidusb

IMAGE_NAME:  hidusb.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bcbfe

FAILURE_BUCKET_ID:  X64_0xD1_hidusb!HumReadReport+13f

BUCKET_ID:  X64_0xD1_hidusb!HumReadReport+13f

Followup: MachineOwner
---------

7: kd> lmtsmn
start             end                 module name
fffff880`03d03000 fffff880`03d41000   1394ohci 1394ohci.sys Mon Jul 13 20:07:12 2009 (4A5BCC30)
fffff880`00f16000 fffff880`00f6d000   ACPI     ACPI.sys     Mon Jul 13 19:19:34 2009 (4A5BC106)
fffff880`02c68000 fffff880`02cf2000   afd      afd.sys      Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`03d87000 fffff880`03d9d000   AgileVpn AgileVpn.sys Mon Jul 13 20:10:24 2009 (4A5BCCF0)
fffff880`00deb000 fffff880`00df6000   amdxata  amdxata.sys  Tue May 19 13:56:59 2009 (4A12F2EB)
fffff880`00db8000 fffff880`00dc1000   atapi    atapi.sys    Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00dc1000 fffff880`00deb000   ataport  ataport.SYS  Mon Jul 13 19:19:52 2009 (4A5BC118)
fffff880`0190f000 fffff880`01916000   Beep     Beep.SYS     Mon Jul 13 20:00:13 2009 (4A5BCA8D)
fffff880`02c44000 fffff880`02c55000   blbdrive blbdrive.sys Mon Jul 13 19:35:59 2009 (4A5BC4DF)
fffff880`05be0000 fffff880`05bfe000   bowser   bowser.sys   Mon Jul 13 19:23:50 2009 (4A5BC206)
fffff960`00770000 fffff960`00797000   cdd      cdd.dll      unavailable (00000000)
fffff880`018dc000 fffff880`01906000   cdrom    cdrom.sys    Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`00cde000 fffff880`00d9e000   CI       CI.dll       Mon Jul 13 21:32:13 2009 (4A5BE01D)
fffff880`01876000 fffff880`018a6000   CLASSPNP CLASSPNP.SYS Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00c80000 fffff880`00cde000   CLFS     CLFS.SYS     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`0110b000 fffff880`0117e000   cng      cng.sys      Mon Jul 13 19:49:40 2009 (4A5BC814)
fffff880`03d77000 fffff880`03d87000   CompositeBus CompositeBus.sys Mon Jul 13 20:00:33 2009 (4A5BCAA1)
fffff880`05b39000 fffff880`05b47000   crashdmp crashdmp.sys Mon Jul 13 20:01:01 2009 (4A5BCABD)
fffff880`02c26000 fffff880`02c44000   dfsc     dfsc.sys     Mon Jul 13 19:23:44 2009 (4A5BC200)
fffff880`02c17000 fffff880`02c26000   discache discache.sys Mon Jul 13 19:37:18 2009 (4A5BC52E)
fffff880`01860000 fffff880`01876000   disk     disk.sys     Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`045cd000 fffff880`045ef000   drmk     drmk.sys     Mon Jul 13 21:01:25 2009 (4A5BD8E5)
fffff880`05b53000 fffff880`05b5c000   dump_atapi dump_atapi.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`05b47000 fffff880`05b53000   dump_dumpata dump_dumpata.sys Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`05b5c000 fffff880`05b6f000   dump_dumpfve dump_dumpfve.sys Mon Jul 13 19:21:51 2009 (4A5BC18F)
fffff880`05b2d000 fffff880`05b39000   Dxapi    Dxapi.sys    Mon Jul 13 19:38:28 2009 (4A5BC574)
fffff880`0fe00000 fffff880`0fef4000   dxgkrnl  dxgkrnl.sys  Thu Oct 01 21:00:14 2009 (4AC5509E)
fffff880`10b6a000 fffff880`10bb0000   dxgmms1  dxgmms1.sys  Mon Jul 13 19:38:32 2009 (4A5BC578)
fffff880`01099000 fffff880`010ad000   fileinfo fileinfo.sys Mon Jul 13 19:34:25 2009 (4A5BC481)
fffff880`0104d000 fffff880`01099000   fltmgr   fltmgr.sys   Mon Jul 13 19:19:59 2009 (4A5BC11F)
fffff880`013d2000 fffff880`013dc000   Fs_Rec   Fs_Rec.sys   Mon Jul 13 19:19:45 2009 (4A5BC111)
fffff880`01826000 fffff880`01860000   fvevol   fvevol.sys   Fri Sep 25 22:34:26 2009 (4ABD7DB2)
fffff880`01400000 fffff880`0144a000   fwpkclnt fwpkclnt.sys Mon Jul 13 19:21:08 2009 (4A5BC164)
fffff800`02e1a000 fffff800`02e63000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`10bb0000 fffff880`10bd4000   HDAudBus HDAudBus.sys Mon Jul 13 20:06:13 2009 (4A5BCBF5)
fffff880`04400000 fffff880`0445c000   HdAudio  HdAudio.sys  Mon Jul 13 20:06:59 2009 (4A5BCC23)
fffff880`0446a000 fffff880`04483000   HIDCLASS HIDCLASS.SYS Mon Jul 13 20:06:21 2009 (4A5BCBFD)
fffff880`04483000 fffff880`0448b080   HIDPARSE HIDPARSE.SYS Mon Jul 13 20:06:17 2009 (4A5BCBF9)
fffff880`0445c000 fffff880`0446a000   hidusb   hidusb.sys   Mon Jul 13 20:06:22 2009 (4A5BCBFE)
fffff880`05a00000 fffff880`05ac8000   HTTP     HTTP.sys     Mon Jul 13 19:22:16 2009 (4A5BC1A8)
fffff880`01464000 fffff880`0146d000   hwpolicy hwpolicy.sys Mon Jul 13 19:19:22 2009 (4A5BC0FA)
fffff880`03d41000 fffff880`03d5f000   i8042prt i8042prt.sys Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`019e1000 fffff880`019f7000   intelppm intelppm.sys Mon Jul 13 19:19:25 2009 (4A5BC0FD)
fffff880`03d5f000 fffff880`03d6e000   kbdclass kbdclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff800`00bb3000 fffff800`00bbd000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`044b3000 fffff880`044f6000   ks       ks.sys       Mon Jul 13 20:00:31 2009 (4A5BCA9F)
fffff880`013a7000 fffff880`013c1000   ksecdd   ksecdd.sys   Mon Jul 13 19:20:54 2009 (4A5BC156)
fffff880`015c7000 fffff880`015f2000   ksecpkg  ksecpkg.sys  Fri Dec 11 01:03:32 2009 (4B21E0B4)
fffff880`045ef000 fffff880`045f4200   ksthunk  ksthunk.sys  Mon Jul 13 20:00:19 2009 (4A5BCA93)
fffff880`05bb3000 fffff880`05bc8000   lltdio   lltdio.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`05b6f000 fffff880`05b92000   luafv    luafv.sys    Mon Jul 13 19:26:13 2009 (4A5BC295)
fffff880`00c28000 fffff880`00c6c000   mcupdate_GenuineIntel mcupdate_GenuineIntel.dll Mon Jul 13 21:29:10 2009 (4A5BDF66)
fffff880`06f9d000 fffff880`06fab000   monitor  monitor.sys  Mon Jul 13 19:38:52 2009 (4A5BC58C)
fffff880`03c3c000 fffff880`03c4b000   mouclass mouclass.sys Mon Jul 13 19:19:50 2009 (4A5BC116)
fffff880`05b20000 fffff880`05b2d000   mouhid   mouhid.sys   Mon Jul 13 20:00:20 2009 (4A5BCA94)
fffff880`00d9e000 fffff880`00db8000   mountmgr mountmgr.sys Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`0448e000 fffff880`044a6000   mpsdrv   mpsdrv.sys   Mon Jul 13 20:08:25 2009 (4A5BCC79)
fffff880`018a6000 fffff880`018d3000   mrxsmb   mrxsmb.sys   Sat Feb 27 02:52:19 2010 (4B88CF33)
fffff880`05451000 fffff880`0549f000   mrxsmb10 mrxsmb10.sys Sat Feb 27 02:52:28 2010 (4B88CF3C)
fffff880`0549f000 fffff880`054c2000   mrxsmb20 mrxsmb20.sys Sat Feb 27 02:52:26 2010 (4B88CF3A)
fffff880`01974000 fffff880`0197f000   Msfs     Msfs.SYS     Mon Jul 13 19:19:47 2009 (4A5BC113)
fffff880`00f76000 fffff880`00f80000   msisadrv msisadrv.sys Mon Jul 13 19:19:26 2009 (4A5BC0FE)
fffff880`010ad000 fffff880`0110b000   msrpc    msrpc.sys    Mon Jul 13 19:21:32 2009 (4A5BC17C)
fffff880`02c0c000 fffff880`02c17000   mssmbios mssmbios.sys Mon Jul 13 19:31:10 2009 (4A5BC3BE)
fffff880`01452000 fffff880`01464000   mup      mup.sys      Mon Jul 13 19:23:45 2009 (4A5BC201)
fffff880`01475000 fffff880`01567000   ndis     ndis.sys     Mon Jul 13 19:21:40 2009 (4A5BC184)
fffff880`03dc1000 fffff880`03dcd000   ndistapi ndistapi.sys Mon Jul 13 20:10:00 2009 (4A5BCCD8)
fffff880`03dcd000 fffff880`03dfc000   ndiswan  ndiswan.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`04562000 fffff880`04577000   NDProxy  NDProxy.SYS  Mon Jul 13 20:10:05 2009 (4A5BCCDD)
fffff880`02d66000 fffff880`02d75000   netbios  netbios.sys  Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff880`02cf2000 fffff880`02d37000   netbt    netbt.sys    Mon Jul 13 19:21:28 2009 (4A5BC178)
fffff880`01567000 fffff880`015c7000   NETIO    NETIO.SYS    Mon Jul 13 19:21:46 2009 (4A5BC18A)
fffff880`0197f000 fffff880`01990000   Npfs     Npfs.SYS     Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`02c00000 fffff880`02c0c000   nsiproxy nsiproxy.sys Mon Jul 13 19:21:02 2009 (4A5BC15E)
fffff800`02e63000 fffff800`0343f000   nt       ntkrnlmp.exe Sat Feb 27 02:55:23 2010 (4B88CFEB)
fffff880`01204000 fffff880`013a7000   Ntfs     Ntfs.sys     Mon Jul 13 19:20:47 2009 (4A5BC14F)
fffff880`01906000 fffff880`0190f000   Null     Null.SYS     Mon Jul 13 19:19:37 2009 (4A5BC109)
fffff880`10b68000 fffff880`10b69180   nvBridge nvBridge.kmd Mon Jun 07 18:07:11 2010 (4C0D6D8F)
fffff880`04577000 fffff880`04590000   nvhda64v nvhda64v.sys Thu Jan 28 09:24:54 2010 (4B619E36)
fffff880`0fefa000 fffff880`10b67c80   nvlddmkm nvlddmkm.sys Mon Jun 07 18:16:55 2010 (4C0D6FD7)
fffff880`02d40000 fffff880`02d66000   pacer    pacer.sys    Mon Jul 13 20:09:41 2009 (4A5BCCC5)
fffff880`00fc0000 fffff880`00fd5000   partmgr  partmgr.sys  Mon Jul 13 19:19:58 2009 (4A5BC11E)
fffff880`00f80000 fffff880`00fb3000   pci      pci.sys      Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`00e5c000 fffff880`00e63000   pciide   pciide.sys   Mon Jul 13 19:19:49 2009 (4A5BC115)
fffff880`00fea000 fffff880`00ffa000   PCIIDEX  PCIIDEX.SYS  Mon Jul 13 19:19:48 2009 (4A5BC114)
fffff880`013c1000 fffff880`013d2000   pcw      pcw.sys      Mon Jul 13 19:19:27 2009 (4A5BC0FF)
fffff880`054c2000 fffff880`05568000   peauth   peauth.sys   Mon Jul 13 21:01:19 2009 (4A5BD8DF)
fffff880`04590000 fffff880`045cd000   portcls  portcls.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00c6c000 fffff880`00c80000   PSHED    PSHED.dll    Mon Jul 13 21:32:23 2009 (4A5BE027)
fffff880`03d9d000 fffff880`03dc1000   rasl2tp  rasl2tp.sys  Mon Jul 13 20:10:11 2009 (4A5BCCE3)
fffff880`03c00000 fffff880`03c1b000   raspppoe raspppoe.sys Mon Jul 13 20:10:17 2009 (4A5BCCE9)
fffff880`03c1b000 fffff880`03c3c000   raspptp  raspptp.sys  Mon Jul 13 20:10:18 2009 (4A5BCCEA)
fffff880`10be1000 fffff880`10bfb000   rassstp  rassstp.sys  Mon Jul 13 20:10:25 2009 (4A5BCCF1)
fffff880`02da4000 fffff880`02df5000   rdbss    rdbss.sys    Mon Jul 13 19:24:09 2009 (4A5BC219)
fffff880`01959000 fffff880`01962000   RDPCDD   RDPCDD.sys   Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`01962000 fffff880`0196b000   rdpencdd rdpencdd.sys Mon Jul 13 20:16:34 2009 (4A5BCE62)
fffff880`0196b000 fffff880`01974000   rdprefmp rdprefmp.sys Mon Jul 13 20:16:35 2009 (4A5BCE63)
fffff880`01000000 fffff880`0103a000   rdyboost rdyboost.sys Mon Jul 13 19:34:34 2009 (4A5BC48A)
fffff880`05bc8000 fffff880`05be0000   rspndr   rspndr.sys   Mon Jul 13 20:08:50 2009 (4A5BCC92)
fffff880`03cb8000 fffff880`03d03000   Rt64win7 Rt64win7.sys Thu Nov 05 09:15:41 2009 (4AF2DE0D)
fffff880`05568000 fffff880`05573000   secdrv   secdrv.SYS   Wed Sep 13 09:18:38 2006 (4508052E)
fffff880`0144a000 fffff880`01452000   spldr    spldr.sys    Mon May 11 12:56:27 2009 (4A0858BB)
fffff880`06e00000 fffff880`06e71000   spsys    spsys.sys    Mon May 11 13:20:58 2009 (4A085E7A)
fffff880`06f05000 fffff880`06f9d000   srv      srv.sys      Tue Dec 08 03:32:55 2009 (4B1E0F37)
fffff880`06e9c000 fffff880`06f05000   srv2     srv2.sys     Mon Jul 13 19:25:02 2009 (4A5BC24E)
fffff880`05573000 fffff880`055a0000   srvnet   srvnet.sys   Tue Dec 08 03:32:26 2009 (4B1E0F1A)
fffff880`03c4b000 fffff880`03c4c480   swenum   swenum.sys   Mon Jul 13 20:00:18 2009 (4A5BCA92)
fffff880`01602000 fffff880`017ff000   tcpip    tcpip.sys    Mon Jul 13 19:25:34 2009 (4A5BC26E)
fffff880`055a0000 fffff880`055b2000   tcpipreg tcpipreg.sys Mon Jul 13 20:09:49 2009 (4A5BCCCD)
fffff880`019ae000 fffff880`019bb000   TDI      TDI.SYS      Mon Jul 13 19:21:18 2009 (4A5BC16E)
fffff880`01990000 fffff880`019ae000   tdx      tdx.sys      Mon Jul 13 19:21:15 2009 (4A5BC16B)
fffff880`02d90000 fffff880`02da4000   termdd   termdd.sys   Mon Jul 13 20:16:36 2009 (4A5BCE64)
fffff960`00410000 fffff960`0041a000   TSDDD    TSDDD.dll    unavailable (00000000)
fffff880`019bb000 fffff880`019e1000   tunnel   tunnel.sys   Mon Jul 13 20:09:37 2009 (4A5BCCC1)
fffff880`05acc000 fffff880`05b20000   udfs     udfs.sys     Mon Jul 13 19:23:37 2009 (4A5BC1F9)
fffff880`044f6000 fffff880`04508000   umbus    umbus.sys    Mon Jul 13 20:06:56 2009 (4A5BCC20)
fffff880`0448c000 fffff880`0448df00   USBD     USBD.SYS     Mon Jul 13 20:06:23 2009 (4A5BCBFF)
fffff880`03ca7000 fffff880`03cb8000   usbehci  usbehci.sys  Mon Jul 13 20:06:30 2009 (4A5BCC06)
fffff880`04508000 fffff880`04562000   usbhub   usbhub.sys   Mon Jul 13 20:07:09 2009 (4A5BCC2D)
fffff880`03c51000 fffff880`03ca7000   USBPORT  USBPORT.SYS  Mon Jul 13 20:06:31 2009 (4A5BCC07)
fffff880`10bd4000 fffff880`10be1000   usbuhci  usbuhci.sys  Mon Jul 13 20:06:27 2009 (4A5BCC03)
fffff880`00fb3000 fffff880`00fc0000   vdrvroot vdrvroot.sys Mon Jul 13 20:01:31 2009 (4A5BCADB)
fffff880`01916000 fffff880`01924000   vga      vga.sys      Mon Jul 13 19:38:47 2009 (4A5BC587)
fffff880`01924000 fffff880`01949000   VIDEOPRT VIDEOPRT.SYS Mon Jul 13 19:38:51 2009 (4A5BC58B)
fffff880`00fd5000 fffff880`00fea000   volmgr   volmgr.sys   Mon Jul 13 19:19:57 2009 (4A5BC11D)
fffff880`00e00000 fffff880`00e5c000   volmgrx  volmgrx.sys  Mon Jul 13 19:20:33 2009 (4A5BC141)
fffff880`0117e000 fffff880`011ca000   volsnap  volsnap.sys  Mon Jul 13 19:20:08 2009 (4A5BC128)
fffff880`02d75000 fffff880`02d90000   wanarp   wanarp.sys   Mon Jul 13 20:10:21 2009 (4A5BCCED)
fffff880`01949000 fffff880`01959000   watchdog watchdog.sys Mon Jul 13 19:37:35 2009 (4A5BC53F)
fffff880`00e63000 fffff880`00f07000   Wdf01000 Wdf01000.sys Mon Jul 13 19:22:07 2009 (4A5BC19F)
fffff880`00f07000 fffff880`00f16000   WDFLDR   WDFLDR.SYS   Mon Jul 13 19:19:54 2009 (4A5BC11A)
fffff880`02d37000 fffff880`02d40000   wfplwf   wfplwf.sys   Mon Jul 13 20:09:26 2009 (4A5BCCB6)
fffff960`000c0000 fffff960`003cf000   win32k   win32k.sys   unavailable (00000000)
fffff880`03d6e000 fffff880`03d77000   wmiacpi  wmiacpi.sys  Mon Jul 13 19:31:02 2009 (4A5BC3B6)
fffff880`00f6d000 fffff880`00f76000   WMILIB   WMILIB.SYS   Mon Jul 13 19:19:51 2009 (4A5BC117)
fffff880`05b92000 fffff880`05bb3000   WudfPf   WudfPf.sys   Mon Jul 13 20:05:37 2009 (4A5BCBD1)

Unloaded modules:
fffff880`018a6000 fffff880`018b4000   crashdmp.sys
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000E000
fffff880`018b4000 fffff880`018c0000   dump_ataport
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  0000C000
fffff880`018c0000 fffff880`018c9000   dump_atapi.s
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00009000
fffff880`018c9000 fffff880`018dc000   dump_dumpfve
    Timestamp: unavailable (00000000)
    Checksum:  00000000
    ImageSize:  00013000

 

[Lgrund01]

Hey jonathan. I asked him about his usb peripherals and he said the only thing he has in a usb port is a mouse. his microphone is normal microphone jack and his keyboard is a p2. I will see if I can help him out with the memtest tomorrow.

 

[Jonathan_King]

Try disabling the nForce firewall. Uninstall the nVidia Network Access Manager in Programs and Features.

What mouse is it?

 

[Lgrund01]

Hey everyone. I finally got around to going down to my friends place and do the memtest with him. I only had time to stick around for one pass but right at the end of the first pass two errors showed up.

Test: 5 Pass: 1 Failing address: 001d8eea1c8 - 7566.9 MB Good: 00100004 Bad: 00100000 Err-bits: 00000004 Count: 1

And

Test: 5 Pass: 1 Failing address: 001dceea128 - 7630.9 MB Good: 00100004 Bad: 00100000 Err-bits: 00000004 Count: 2

He left it running when I left so I will see how it is when he gets back. This occured at 45 minutes right neat the end of the first pass which is usually the time he has before his comp crashes however sometimes it crashes before it fully loads windows which he hadnt told me until now. Think its something related to the ram?

EDIT: also I think the mouse was a microsoft general usb mouse Jonathan.

 

[CarlTR6]

I would say he most definitely has either some bad RAM or a bad Ram slot on the motherboard. How many RAM sticks does he have? He will need to test each stick individually to isolate the bad one.

 

[Lgrund01]

Hey Carl, He has three sticks of 2gb ddr3 ram in triple channel slots. these are OCZ Gold triple channel sticks in a EVGA X58 sli le motherboard (which has six slots (two triplechannel)) should he test each stick by themselves?

Edit: well I now realize my question was stupid you answered it in your last post heh.

 

[CarlTR6]

Yes, and then he needs to take a known good stick and test each slot with that stick to make sure he does not have a bad slot.

 

[Lgrund01]

SOLVED!

Ok so after looking more closely at his ram sticks and their settings in the bios it appeared that his motherboard read his rams required voltage incorrectly. it was too low for the ram to run properly at the speed that it was set at (1.50 volts) when it should have been running at 1.65. Changing his voltages manually in the bios to 1.65 solved all of his bsod issues and he is not recieving any more of them.

Just want to thank you guys for all your insight and help on this issue. so, thanks!

 

[CarlTR6]

I am glad to hear the problem is solved. RAM was the problem; but not because the RAM itself was bad. Good detective work and thank you for posting back with the solution.