BSOD Driver power state failure

[tusharkeshri]

I am having this BSOD since 14 days , my laptop HP dv6 6165 tx is new and a month old and i play games on it for almost 2-3 hours daily it has OEM windows 7 64 bit installed on it. I have attched the mini dump report files and the perform/report files in the attched file zip folder ,please help me.

 

[writhziden]

Problematic software:

tuneuputilitiesapp64.exe	c:\program files (x86)\tuneup utilities 2012\tuneuputilitiesapp64.exe	3972	8	200	1380	12-04-2012 08:09	12.0.2012.117	1.28 MB (1,337,664 bytes)	12-10-2011 18:14
tuneuputilitiesservice64.exe	c:\program files (x86)\tuneup utilities 2012\tuneuputilitiesservice64.exe	1184	8	200	1380	12-04-2012 08:08	12.0.2012.117	1.98 MB (2,072,896 bytes)	12-10-2011 18:14

Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.

In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to http://www.sevenforums.com/tutorial...ws-7-a.html?filter[2]=Performance Maintenance.


Security Software (to check that it is installed and working properly; nothing needs to be done with this information at this time):

msmpeng.exe	c:\program files\microsoft security client\msmpeng.exe	684	8	200	1380	12-04-2012 08:08	4.0.1512.0	12.50 KB (12,800 bytes)	28-02-2012 12:24
msseces.exe	c:\program files\microsoft security client\msseces.exe	3140	8	200	1380	12-04-2012 08:09	4.0.1512.0	1.21 MB (1,270,656 bytes)	28-02-2012 12:28

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Kingston\BSODDmpFiles\tusharkeshri\Attached file\Windows_NT6_BSOD_jcgriff2\033012-44725-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`045753c0?
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
Machine Name:
Kernel base = 0xfffff800`02e17000 PsLoadedModuleList = 0xfffff800`0305b650
Debug session time: Fri Mar 30 08:48:48.173 2012 (UTC - 6:00)
System Uptime: 0 days 1:36:53.219
Loading Kernel Symbols
...............................................................
................................................................
..............................................
Loading User Symbols
Loading unloaded module list
.................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8006fdc060, fffff800045753d8, fffffa800a9df010}

Probably caused by : usbhub.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8006fdc060, Physical Device Object of the stack
Arg3: fffff800045753d8, Functional Device Object of the stack
Arg4: fffffa800a9df010, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  usbhub.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c0c15

MODULE_NAME: usbhub

FAULTING_MODULE: fffff88009236000 usbhub

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

STACK_TEXT:  
fffff800`04575388 fffff800`02f01192 : 00000000`0000009f 00000000`00000003 fffffa80`06fdc060 fffff800`045753d8 : nt!KeBugCheckEx
fffff800`04575390 fffff800`02e9ea6c : fffff800`045754d8 fffff800`045754d8 00000000`00000000 00000000`00000002 : nt! ?? ::FNODOBFM::`string'+0x34040
fffff800`04575430 fffff800`02e9e906 : fffffa80`05033c68 fffffa80`05033c68 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`045754a0 fffff800`02e9e7ee : 0000000d`88f2da98 fffff800`04575b18 00000000`0005af9f fffff800`0300c668 : nt!KiProcessExpiredTimerList+0xc6
fffff800`04575af0 fffff800`02e9e5d7 : 00000002`e6e594c4 00000002`0005af9f 00000002`e6e594bb 00000000`0000009f : nt!KiTimerExpiration+0x1be
fffff800`04575b90 fffff800`02e8ba6a : fffff800`03008e80 fffff800`03016cc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`04575c40 00000000`00000000 : fffff800`04576000 fffff800`04570000 fffff800`04575c00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_WUDFRd_IMAGE_usbhub.sys

BUCKET_ID:  X64_0x9F_3_WUDFRd_IMAGE_usbhub.sys

Followup: MachineOwner
---------

The crash is being caused by a USB device. What devices do you usually have plugged in?

• If you are overclocking any hardware, please stop.
  
  
• Start with http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
  
  1. Shut down and turn off the computer.
  2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
  3. "Remove the computer from any port replicator or docking station, disconnect
     cables to printers or devices such as external monitors, USB memory sticks or SD cards,
     headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth
     wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
  4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
     power from components is drained to clear the software connections between the BIOS
     and hardware and clear any corruption in the temporary memory.
  5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
     and mouse should suffice and be the only peripherals reconnected.
  6. Turn it on to reinitialize the software connections between the BIOS and hardware

Please remove Daemon Tools, as it uses a driver called dtsoftbus01.sys that is known to cause BSODs.

I prefer TotalMounter as my CD/DVD virtualization software as it allows me to burn images to a virtual CD/DVD if I just want an ISO file instead of a disc, and it is free.

Many use MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor as well, which is also free.

 

[tusharkeshri]

i have a mouse and keyboard attached to the laptop and also use a tv tuner card connected with the laptop and thanks for the help.

 

[writhziden]

No problem. Let us know how the system responds after you have gone through the above steps and had a chance to test out the system.

 

[tusharkeshri]

So i have uninstalled Tune up utilities and Daemon tools and one more thing is it because of any virus or the laptop is overheating or it is just the USB driver problem.

 

[writhziden]

Nothing in the crash reports to indicate overheating or virus at work. Is the laptop shutting down at all without blue screen crashes; is it just turning off on its own, in other words?

If you are not having problems with the laptop turning itself off for no apparent reason, it is probably just a USB problem. See how things go after doing the USB steps.

 

[tusharkeshri]

The laptop is shutting down with blue screen ,okay let me try with the USB steps.

 

[tusharkeshri]

Today i got the same BSOD again ,it was when the computer wasn't responding so i shutted down ,it was showing logging off for 5 mins and then when i returned after 5 ins itwas the "BSOD". I have also attached the screenshot of the BOSD and one more thing my laptop wasn't connected to any of the USB devices.

 

[writhziden]

Did you follow the general fix guide for the USB problems? As that guide shows, a USB driver issue can cause problems even if the device is not plugged in. That is why the hidden devices must be cleared.

 

[tusharkeshri]

yes the general fix guide

 

[writhziden]

It's too bad it did not generate a new .dmp file. It may indicate something else causing the problem.

 

[tusharkeshri]

Like what

 

[writhziden]

Hard to say without the .dmp file. I was saying the .dmp file may indicate a different cause or better clues. Since the .dmp file is not being generated, that may indicate corruption on the system. Check for data/Windows corruption.

• Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html.
  For any drives that do not give the message:
  Windows has checked the file system and found no problems
  run disk check again as above. In other words, if it says:
  Windows has made corrections to the file system
  after running the disk check, run the disk check again.
  
  
• Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

 

[tusharkeshri]

Well i have ran the chkdsk and it hasn't shown any errors will give a try on sfc though.

 

[writhziden]

Can you post the logs for the disk check?

Also, let us know how SFC /SCANNOW goes. You can upload the sfcdetails.txt file if you continue to get errors. The instructions for generating the sfcdetails.txt file from the CBS.log file are within OPTION THREE of http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html