BSOD error: 0x116 ; Fuzzy screen, Frozen, pulling plug required

[A3AM]

Hi everyone,

I purchased a new MSI Radeon HD 7770 graphics card a few days ago and installed it into my pc.

Every time I try to complete simple tasks like, installing new software or playing games I get the same blue screen. Recently, It has started to flash before crashing, like the screen will go black, re-appear not allowing me to have any control and then it goes black again. This happens a few times until it shows the 0x116 BSOD.

It is either a blue screen or my monitor goes fuzzy and it completely freezes, forcing me to hold the power button or pulling the plug.

I've searched EVERYWHERE but I can't seem to find a suitable solution for my problem.

This is the crash dump I retrieved through WhoCrashed:

On Sun 22/12/2013 23:58:48 GMT your computer crashed
crash dump file: C:\Windows\Minidump\122213-17784-01.dmp
This was probably caused by the following module: atikmpag.sys (atikmpag+0xBD88)
Bugcheck code: 0x116 (0xFFFFFA8001D1E4E0, 0xFFFFF880068B8D88, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR



On Sun 22/12/2013 23:58:48 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: atikmpag.sys (0xFFFFF880068B8D88)
Bugcheck code: 0x116 (0xFFFFFA8001D1E4E0, 0xFFFFF880068B8D88, 0x0, 0x2)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\atikmpag.sys
product: AMD driver
company: Advanced Micro Devices, Inc.
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: Advanced Micro Devices, Inc. VIDEO_TDR_ERROR

My following specs:

-Windows 7 64bit
-Intel Core 2 Duo E7400 @ 2.80GHz
-2GB DDR2 RAM
-MSI Radeon HD 7770 GHz Edition
-750w Power Supply
-DVD-RW Drive

I've been trying to fix this problem for days now,

I have tried:
-Installing the latest AMD drivers
-Re-Installing Windows 7

My CPU temp. is at 33c and my GPU is at 30c so it is not an overheating issue.

Please could anyone help, I would appreciate it greatly.

Thanks,
-A3AM

 

[Arc]

Hi A3AM.

First, post it following the Blue Screen of Death (BSOD) Posting Instructions.

Second, stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Let us see a screenshot of the furmark window, before you close it.
Printscreen button (or function+Printscreen; depending on the keyboard type) will copy the image of the window. Open Paint then, and just paste. The image will be there. Save it and upload it following http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Third, Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: http://www.sevenforums.com/tutorials/311593-speccy-publish-snapshot-your-system-specs.html .

 

[A3AM]

I try to but whenever I am installing or doing anything simple I get the BSOD error 0x119 again. Please help

 

[Arc]

As a basic and alternative test, remove the GPU, use either the onboard graphics or another GPU and see the situation.

All the issues are display related.