BSOD Radeon card atikmpag.sys

[Rich]

Hey there. I just got a BSOD but before this my video card would crash and recover. I ran WhoCrashed and got the following...

[FONT=Segoe UI, Arial]On Sun 5/03/2017 12:13:56 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\030517-31621-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]atikmpag.sys[/FONT] (atikmpag+0x7408)
Bugcheck code: 0x116 (0xFFFFFA8010CFE010, 0xFFFFF88003F04408, 0x0, 0x2)
Error: [FONT=Segoe UI, Arial]VIDEO_TDR_ERROR[/FONT]
file path: C:\Windows\system32\drivers\atikmpag.sys
product: [FONT=Segoe UI, Arial]AMD driver[/FONT]
company: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc.[/FONT]
description: AMD multi-vendor Miniport Driver
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: atikmpag.sys (AMD multi-vendor Miniport Driver, Advanced Micro Devices, Inc.).
Google query: [FONT=Segoe UI, Arial]Advanced Micro Devices, Inc. VIDEO_TDR_ERROR


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[ICIT2LOL]

Hello and welcome Rich mate that dump files has a fix that entails removing the Catalytic Control Centre and using only the driver from the manufacturers site.

DEFAULT_BUCKET_ID:  [COLOR="red"]GRAPHICS_DRIVER_TDR_FAULT[/COLOR]

CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x116

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

STACK_TEXT:  
fffff880`061f5308 fffff880`0451d1f0 : 00000000`00000116 fffffa80`10cfe010 fffff880`03f04408 00000000`00000000 : nt+0x70400
fffff880`061f5310 00000000`00000116 : fffffa80`10cfe010 fffff880`03f04408 00000000`00000000 00000000`00000002 : dxgkrnl+0x5d1f0
fffff880`061f5318 fffffa80`10cfe010 : fffff880`03f04408 00000000`00000000 00000000`00000002 00000000`00000000 : 0x116
fffff880`061f5320 fffff880`03f04408 : 00000000`00000000 00000000`00000002 00000000`00000000 00000000`00000000 : 0xfffffa80`10cfe010
fffff880`061f5328 00000000`00000000 : 00000000`00000002 00000000`00000000 00000000`00000000 fffff880`0451cefa : atikmpag+0x7408


STACK_COMMAND:  kb

FOLLOWUP_IP: 
atikmpag+7408
fffff880`03f04408 4883ec28        sub     rsp,28h

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  atikmpag+7408

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmpag

IMAGE_NAME:  [COLOR="Red"]atikmpag.sys[/COLOR]

BUCKET_ID:  WRONG_SYMBOLS

FAILURE_BUCKET_ID:  WRONG_SYMBOLS

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:wrong_symbols

FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}

Followup: MachineOwner

However the AMD site is so convoluted it might be worth just updating from Asus
Access Denied to start with

 

[Rich]

Thanks for that mate, will get on it.