Solved BSOD Error on oa002afx.sys, oa002ufd.sys and ndis.sys

[writhziden]

I think I know what the problem is: There are 2 files in Minidump, the Carshreport might have taken the older .dmp

I somehow cannot upload the .dmp files itself though

I have them:
View attachment 203239

Both point to Unlocker.exe

Am I supposed to Download WinDbg if so, can you give me a download link?

http://www.sevenforums.com/crash-lo...-user-friendly-analyzing-your-first-bsod.html

 

[christianb9632]

Which one?





Install Debugging Tools for Windows as Part of the Windows Driver Kit

If you want to develop and debug drivers, you can install Debugging Tools for Windows as part of the Windows Driver Kit (WDK).

• Install Debugging Tools for Windows as part of the WDK

Install Debugging Tools for Windows as Part of the Windows SDK

If you want to develop and debug user-mode code, you can install Debugging Tools for Windows as part of the Windows SDK. In the installation wizard, be sure to select Debugging Tools.

• Install Debugging Tools for Windows as part of the SDK

Install Debugging Tools for Windows as a Standalone Component

If you do not want an entire kit (WDK or SDK), you can install the Debugging Tools as a standalone component from the Windows SDK. In the installation wizard, select Debugging Tools, and clear other components that you don’t want.

• Install Debugging Tools for Windows as a Standalone Component

TO GET JUST DEBUGGING TOOLS: In the SDK installation wizard, select Debugging Tools, and clear other components that you don’t want.

• Install Debugging Tools for Windows as a Standalone Component

Install Debugging Tools for Windows without Installing .NET Framework

If you do NOT want to install the .NET Framework, there are additional steps needed.

1. Start the install process on a different computer where it is okay to install the .NET Framework. The installer requires .NET Framework 4.0 or higher, and will install .NET if it is not already installed.
2. Install the Debugging Tools as a standalone component from the Windows SDK. In the installation wizard, select Debugging Tools, and clear other components that you don’t want.
3. After installation is complete, go to the program files directory and look for (%Program Files%)\Windows Kits\8.0\Debuggers\Redist\.
4. Copy and run the applicable MSIs on the computer that cannot have .NET.

32-Bit and 64-Bit Debugger Packages

When you install Debugging Tools for Windows as part of the WDK or SDK, you get both a 32-bit set of tools and a 64-bit set of tools. If you use the Microsoft Visual Studio debugging environment, you don't have to be concerned about whether to use the 32- or 64-bit set, because Visual Studio automatically chooses the correct debugging tools.
If you are using one of the other debugging environments (WinDbg, KD, CDB, or NTSD), you have to make the choice yourself. To determine which set of debugging tools to use, see Choosing the 32-bit or 64-bit Debugging Tools
Install the Windows 8 Consumer Preview Version of Debugging Tools for Windows

The Windows 8 Consumer Preview release of Debugging Tools for Windows supports the following versions of Windows:












Debuggers and tools run on:Debuggers can debug:

• Windows 8 Consumer Preview
• Windows Server 8 Beta
• Windows 7
• Windows Server 2008 R2
• Windows Vista (See note.)
• Windows Server 2008 (See note.)

• Windows 8 Consumer Preview
• Windows Server 8 Beta
• Windows 7
• Windows Server 2008 R2
• Windows Vista
• Windows Server 2008

Note: On Windows Vista and Windows Server 2008, you can install Debugging Tools for Windows as a stand-alone package, but you cannot use Visual Studio Debugger integration.
See also: Windows Debugging Tools for Windows 8 Consumer Preview Release Notes
Install the Windows 7 Version of Debugging Tools for Windows

There are certain rare circumstances in which you might need to download the Windows 7 version of Debugging Tools for Windows. For example, if you need SOS.dll for version 1 of the .NET Framework, you can get it from the Windows 7 version of the tools but not from the Windows 8 version. The Windows 7 version of Debugging Tools for Windows is included in the Microsoft Windows SDK for Windows 7.
Note: When you install the Windows SDK, but sure to select Debugging Tools in the installation wizard.

• Download the Microsoft Windows SDK for Windows 7

The Windows 7 release of Debugging Tools for Windows supports the following versions of Windows:
Debuggers and tools run onDebuggers can debug

• Windows 8 Consumer Preview
• Windows Server 8 Beta
• Windows 7
• Windows Server 2008 R2
• Windows Vista
• Windows Server 2008
• Windows XP
• Window Server 2003
• Windows Server 2003

• Windows 7
• Windows Server 2008 R2
• Windows Vista
• Windows Server 2008
• Windows XP
• Windows Server 2003

Windows Symbol Packages

When applications, libraries, or drivers are linked, the linker that creates the .exe, .sys, and .dll files also creates a number of additional files known as symbol files. Symbol files hold a variety of data which are not actually needed when running the binaries, but which could be very useful in the debugging process. In most debugging scenarios, you can get symbols as needed from Microsoft’s symbol server, and you do not need to download an entire symbol package. However, in some scenarios, you might want to download the entire set of symbols for a particular version of Windows.
If you want the entire set of symbols for Windows Server 8 Beta, Windows 8 Consumer Preview, Windows Server 2008 R2, Windows 7, Windows Server 2008, Windows Vista, Windows Server 2003, Windows XP, or Windows 2000, then you can download a symbol package and install it on your computer.

• Download Windows Symbol Packages

 

[christianb9632]

I think I know what the problem is: There are 2 files in Minidump, the Carshreport might have taken the older .dmp

I somehow cannot upload the .dmp files itself though

I have them:
View attachment 203239

Both point to Unlocker.exe

Am I supposed to Download WinDbg if so, can you give me a download link?

http://www.sevenforums.com/crash-lo...-user-friendly-analyzing-your-first-bsod.html

So, what is my next step?

 

[writhziden]

Remove the Unlocker program (Start Menu -> Control Panel -> Uninstall a program); see if you get anymore driver related crashes with Verifier enabled. If they start becoming inconclusive or the crashes stop, we can disable it and see if the system runs stable without Verifier running.

 

[christianb9632]

...with Verifier enabled. If they start becoming inconclusive or the crashes stop, we can disable it and see if the system runs stable without Verifier running.

Sorry for being such a dummy Dx but what do you mean with Verifier, I uninstalled Unlocker already after the first BSOD today at 12:12 pm, The 2nd BSOD caused the OA002Ufd.sys driver (thats what the blue screen said) So how do I fix the Webcam problem, it is integrated in my Dell SX2210 Monitor

 

[writhziden]

You can't fix the webcam problem. Dell would need to do that. I think your original problem is likely fixed. What settings did you do for Verifier, anyway? Was it this: http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html?

And you were right, the second crash was caused by the webcam driver. However, I do not think it is a problem. I think the problem you were having with sleep was fixed with the wireless adapter driver update and you can disable Verifier by: Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator ->

verifier /reset​

-> Restart your computer.

 

[christianb9632]

Which link do I click on for the Correct download to start for the WinDbg (see older post)

 

[christianb9632]

I used these settings for verifier:

> Create Standard Settings
> Automatically select all drivers installed on this computer

Do I delete those setting now?



And how do I get dell to fix the webcam problem?

 

[writhziden]

Install Debugging Tools for Windows as a Standalone Component would be my choice. Follow the instructions for selecting just the debugging tools through the SDK.

 

[christianb9632]

Ok, I installed WinDbg

What now


PS: How do I get Dell to fix the webcam problem (do I email them or something?)
PPS: Do I delte the Settings in Verifier?

 

[christianb9632]

[Question] Do you think if "LockHunter" is any better than "Unlocker"?

 

[writhziden]

Ok, I installed WinDbg

What now

http://www.sevenforums.com/crash-lo...-user-friendly-analyzing-your-first-bsod.html

PS: How do I get Dell to fix the webcam problem (do I email them or something?)

As I said, I do not think this is a problem. Webcam drivers are often out of date and work fine under normal circumstances. Yours was causing issues with Verifier running, but I think it highly unlikely it will cause problems when you use it with Verifier disabled.

PPS: Do I delte the Settings in Verifier?

Disable Verifier by: Start Menu -> All Programs -> Accessories -> Right click Command Prompt -> Run as administrator ->
verifier /reset
-> Restart your computer.

[Question] Do you think if "LockHunter" is any better than "Unlocker"?

I would suggest that you stay away from software that writes itself into the system to allow you to delete files that are in use. If you have problems deleting files in use with Windows running in normal mode, you usually can do so in http://www.sevenforums.com/tutorials/69585-safe-mode.html without any problem. That is a safer route to deal with this annoyance in Windows and less likely to cause conflicts on the system.

 

[christianb9632]

I resetted the verifier and the webcam works fine


And I am assuming the 'TakeOwnership' is just as bad as 'LockHunter' and 'Unlocker'

 

[christianb9632]

I think my computer is fixed

Thankyou to you all for your patience and help.

Regards,
Christian

 

[writhziden]

Yes, you never want to take ownership of system files unless instructed to do so by someone who has a lot of experience with Windows. It can have catastrophic results, such as not being able to log into Windows anymore.


You're welcome. Glad it is resolved. Feel free to mark the thread solved when you are absolutely sure it is.

 

[christianb9632]

Ok, I will check all programs, and if I do not get any problems, I will mark this thread as solved

Thankyou very much everybody for your help

Kind Regards,
Christian