BSOD even after factory reset 0x00000116

[Matulhs]

Hi.

I need help on my dell window 7 laptop. I was streaming yesterday and suddenly my laptop reboot and shows a blue screen. It says:

"Technical information:

***STOP: 0x00000116 (0xFFFFFA8007CB6010, 0xFFFFF880042DB8F0, 0X0000000000000000, 0x0000000000000002)

***. atikmpag.sys - Address FFFFG880042DB8F0 base at FFFFF880042D40000, DateStamp 4edd79fe"

I tried googling the solution to my problem, it says to uninstall my video configuration from my device manager and try to install it back. Yes, i uninstall as instructed. Then, i tried to find the same video driver(?) From dell. But it really took long time to download (sloww internet connection) . Therefore I cancelled the download and i factory reset my laptop. And now, it keeps on rebooting and BSOD appear. I tried to access by using safe mode, but cannot as i need to complete my installation since i factory reset it.

Tried to repair computer and the startup repair. None of them work. Restore? Also didnt work. So do the safe mode. I really hope there's someone who can help me with my problem. Fyi, i did not have any dvd / cd for the restore thingy. Wish you guys could help me.

 

[axe0]

How old is the laptop?
What model is your laptop?

What do you get when trying to use a restore point, reset the system and boot to safe mode?

 

[Matulhs]

I bought this laptop since 2012. It is Dell Inspiron N4050.

When i try to boot after safe mode, the screen appear "setup is preparing your computer for first use." Then few seconds later, pop up screen "windows cannot complete installation in safe mode. To continue installing windows, restart the computer." Then, when i restart, the BSOD screen shows again.

I already factory reset my laptop, but the BSOD is still there. And i cannot even use safe mode.

When i tried to use the system recovery option ( system restore) , it says that "no restore points have been created on your computer's system drive. To create a restore point open system protection. "

Do i have a chance that my laptop can recover? Or should i just dump this one and buy a new one?

 

[axe0]

How far did the factory reset come?

 

[Matulhs]

Tried to start my laptop, but the BSOD keep on coming. And it stuck there. And it keeps on restarting.

 

[axe0]

Please answer my question, how far did the factory reset come?

While I ask questions to get a clear point at what happened, I would suggest to run a diagnostics test.
Knowing what happened helps in identifying the issue.

Diagnostic Test

 RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

   Note

MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Make a photo of the result and post it.

Addition:
If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
If errors show up and you see them a lot later, no problem, the errors don't affect the test.

 

[Matulhs]

I already factory reset my laptop. It was a success. However, I'm stuck in the installation part. I cannot successfully install the setup since I cannot boot my laptop with both normally and safe mode. Cuz if i start normally, i got stuck at the BSOD screen again.

I'm testing the RAM now. Currently 42%. Will update you once finish.

 

[Matulhs]

I already factory reset my laptop. It was a success. However, I'm stuck in the installation part. I cannot successfully install the setup since I cannot boot my laptop with both normally and safe mode. Cuz if i start normally, i got stuck at the BSOD screen again.

I'm testing the RAM now. Currently 42%. Will update you once finish.

Am I answering your question? Sorry I'm trying my best to answer your question.

 

[axe0]

Make sure to read my questions and suggestions carefully.

A factory reset is not only deleting everything, but also reinstalling everything. As you described it, it did not finish.

42%? Make sure to complete 8+ passes.

 

[Matulhs]

Yes, it did not finish reinstalling.

Anyway, i've let the Memtest86+ run for 53hours now with 42 passes. And ZERO errors. What should i do next? Should i wait for it to run some more?

 

[axe0]

You can stop the test.

Please try the following
When you start your laptop, you see 2 keys to go to the boot options menu or the BIOS. Press the button for the boot options menu.
Choose 'diagnostics test' and run the diagnostics test as extensive as possible.

 

[Matulhs]

I already run the diagnostic test and it says All tests passed.

 

[axe0]

Also the extended tests?

 

[Matulhs]

Yes.. including the extended tests

 

[axe0]

Please note, the tests should be good enough to say the tested parts are ruled out, but software tests are never 100% accurate.

A quick questions, have you ever wiped the hard drive and clean installed Windows?

 

[Matulhs]

You mean reinstalling windows 7 right? No, i haven't.

 

[axe0]

Normally reinstalling Windows leaves a Windows.Old folder, because the hard drive is not erased of the previous Windows installation.
A clean install of Windows leaves no trace of the previous installation, because the data on the hard drive is erased.

There is a chance the files the reset option uses have become corrupted over time.
If you have an installation disk to reinstall Windows, I'd recommend to use that.
If you do not have such a disk, you could try to download install media from Download Windows 7 Disc Images (ISO Files). You only need the activation key that should be printed on a sticker at the bottom of your laptop or somewhere near (or under) the battery.

 

[Matulhs]

Normally reinstalling Windows leaves a Windows.Old folder, because the hard drive is not erased of the previous Windows installation.
A clean install of Windows leaves no trace of the previous installation, because the data on the hard drive is erased.

There is a chance the files the reset option uses have become corrupted over time.
If you have an installation disk to reinstall Windows, I'd recommend to use that.
If you do not have such a disk, you could try to download install media from Download Windows 7 Disc Images (ISO Files). You only need the activation key that should be printed on a sticker at the bottom of your laptop or somewhere near (or under) the battery.

Hi! Sorry for the very late reply. I did a lot of research on how to reinstall the windows 7 without using installation disk because I don't have one. and when I used the link that u provided, it says that my product key is only for software installation. I don't really get what it means.

Anyway, after several days of research, I managed to reinstall my windows 7 by using bootable USB. Below are the steps;

1) I downloaded Windows ISO downloader tool from this page >> Windows 7 Direct Download Links or Microsoft Windows and Office ISO Download Tool

2) After I downloaded the tool, I install and follow the instruction from the website and receive the link.

3) After I downloaded Windows 7 ISO file, I use USB Download Tool to make my Usb bootable >>Windows 7 USB/DVD Download Tool - Windows 7 Help Forums

4) Restart my laptop, and change the boot settings of 1st priority to USB.

5) Then, I use this guideline to help me install my Windows 7 >>Clean Install Windows 7 - Windows 7 Help Forums



Donee!! Hope this can help other people who have the same problem as mine too.

Anyway, THANK YOU SO MUCH AXE0! You save my laptop (I am using this laptop now)! Thank you for helping me out! May god bless you!