BSOD even after new drivers

[becbecmuffin]

I keep getting BSOD after several hours of use on my computer. I called customer service and they sent me drivers to install. I installed them, but I'm still blue screening. I'd rather not send my computer in because I'm currently in Israel and my only contact to home is through my computer.

 

[koolkat77]

Please upload your msinfo32.nfo file. To get this:

• Click on the Start rb:
• Type msinfo32 into the Search programs and files box
• When it opens, go to File, Save
• Save as msinfo32.nfo and save in a place you will remember
• Let it finish the process of gathering and saving the system info
• Right click the .nfo file, click send to compressed (zipped) folder
• Upload the .zip file here.

 

[becbecmuffin]

When I go to File, it won't let me save. It's grey and when I click it nothing happens.

 

[koolkat77]

Alright

Quick question:
Do you have Zone Alarm installed on your computer?

 

[becbecmuffin]

Yes.

 

[koolkat77]

Uninstall it and keep microsoft security essentials only.
Microsoft Security Essentials - Free Antivirus for Windows
Let me know if your computer is more stable or not.

 

[koolkat77]

Did you uninstall ZA from your computer? Got MSE?
Are the BSoD problems still there?