Solved BSOD Every morning after computer sleeps

[jjc0]

Hello,

I put my HP 8540p to sleep every night and always come back to a BSOD "DRIVER_POWER_STATE_FAILURE". I have run all Windows Updates, HP Updates, and antivirus scans. My troubleshooting skills do not go any further than this. I have followed the instructions for BSOD postings, and the output zip folder is attached.

Please let me know if you have any questions, and thanks!

 

[koolkat77]

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.


Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

 

[jjc0]

Those files are attached. Thanks for your help.

 

[koolkat77]

This is really weird both those files are corrupted so I will start by this:

What antivirus software do you use? And how many do you have installed right now?

 

[jjc0]

I was not able to save the .nfo file as you described. I had to search for it, copy and paste to a folder, then zip. I did an export of the .txt file and I assume that worked correctly.

I am only running Microsoft Security Essentials and everything is up to date. My last scan was yesterday.

 

[Arc]

Irp is active with 3 stacks 2 is current (= 0x884fb6b4)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 3]   0 e1 88d8d028 00000000 8373bd5d-86c28cc8 Success Error Cancel pending
           \Driver\Eacfilt    nt!PopSystemIrpCompletion
            Args: 00015500 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-86c28cc8    

            Args: 00000000 00000000 00000000 00000000

The failing component belongs to Nortel Network. And that is very old .... really very old.

9a7ae000 9a7b40c0   eacfilt  T (no symbols)           
    Loaded symbol image file: eacfilt.sys
    Image path: \SystemRoot\system32\DRIVERS\eacfilt.sys
[COLOR=Red]    Image name: eacfilt.sys
    Timestamp:        Mon Apr 09 23:56:44 2007[/COLOR] (461A8564)
    CheckSum:         00010978
    ImageSize:        000060C0
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update the driver from the manufacturer's website.

 

[jjc0]

Thanks for the input. That's actually a driver related to VPN software that I installed a while ago that was very problematic. I guess the problems go deeper than I thought. I have uninstalled the VPN and will report back tomorrow whether the BSOD persists.

 

[Arc]

OK, let us know the situation. And, after uninstalling the program, search for the driver (.sys) file in C:\Windows\System32\drivers and\or C:\Windows\SysWoW64\drivers. If it is there, delete it.

 

[jjc0]

No BSOD today. Thanks very much.

 

[Arc]

Any update for this thread?

 

[jjc0]

I uninstalled the VPN software and have not had the issue yet. I would say we can call this one resolved. Thanks!

 

[Arc]

Good to know