Solved BSOD Every Morning, ntoskrnl.exe

[pdmken]

Every morning this system crashes, then reboots sometimes tells you the Bios changed Y/N, sometimes chkdsk, sometime starts OK. All I can find is the ntoskrnl.exe caused the crash. This issue has been going on for the past several weeks. PC was on 24/7 and recently I've turned it off at night and discovered the problem. I can shutdown mid day and starts OK

I've run Memtest86, Who Crashed, I/O Bit Advanced System Care and Debugging Tools for windows x64 and cannot identify the exact cause, any help would be sincerely appreciated.

zip file is attached,

Ken

 

[zigzag3143]

Every morning this system crashes, then reboots sometimes tells you the Bios changed Y/N, sometimes chkdsk, sometime starts OK. All I can find is the ntoskrnl.exe caused the crash. This issue has been going on for the past several weeks. PC was on 24/7 and recently I've turned it off at night and discovered the problem. I can shutdown mid day and starts OK

I've run Memtest86, Who Crashed, I/O Bit Advanced System Care and Debugging Tools for windows x64 and cannot identify the exact cause, any help would be sincerely appreciated.

zip file is attached,

Ken

These crashes were caused by memory corruption (probably Related to dataserv.exe Single-user I*net Data Server Communications Component from Pervasive Software Inc.) Please run these two tests to verify your memory and find which driver is causing the problem.

If you are overclocking anything reset to default before running these tests.


1-Memtest.

*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html



2-Driver verifier

I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

 

[pdmken]

Been Done

I've done those two test but will do it again. One item I found is the vsserve.exe which is a bitdefender program I supposedly removed and is hogging resources.

 

[zigzag3143]

I've done those two test but will do it again. One item I found is the vsserve.exe which is a bitdefender program I supposedly removed and is hogging resources.

I double checked the BSOD's and whatever app you are using (who crashed, Blue screen view) is incorrect.

BUT bitdefender shouldnt be used anyway.

 

[writhziden]

Every morning this system crashes, then reboots sometimes tells you the Bios changed Y/N, sometimes chkdsk, sometime starts OK. All I can find is the ntoskrnl.exe caused the crash. This issue has been going on for the past several weeks. PC was on 24/7 and recently I've turned it off at night and discovered the problem. I can shutdown mid day and starts OK

I've run Memtest86, Who Crashed, I/O Bit Advanced System Care and Debugging Tools for windows x64 and cannot identify the exact cause, any help would be sincerely appreciated.

zip file is attached,

Ken

Memtest can sometimes fail if the CMOS needs to be cleared. See How To Clear CMOS (Reset BIOS)

If it continues to fail after doing so, you may have a bad module or slot and should follow zigzag3143's suggestions for testing one stick at a time.

Edit: Just realized I misread something, but you should still clear the CMOS and see if it helps.

 

[pdmken]

Done the tests

Done the mem test several times, then reset BIOS to default ran test 2 more times, even the extended test and no issues were found. I don't believe it's a memory issue because 1.) I can run Ubuntu without any issues. 2.) BSOD never happens after system restarts.

In the Performance Information and Tools, Advanced Tools, States Bitdefender Security Service filename vsserv.exe is causing windows to start slowly. I have searched for this file name to no avail, searched in services and don't see it anywhere. I was searching for Bitdefender in windows explorer and found four file folders. One of them had a program to remove Bitdefender, run it, it appeared to loop. Once stopped manually, it recommended rebooting to complete uninstall. Rebooted and Performance Information and Tools, Advanced Tools, States Bitdefender Security Service filename vsserv.exe is still running. How can a service run and not be in task manager? How can I get rid of this if I can't find it?

Verifier is setup and will start in the morning. What do I look for once it crashes?

 

[writhziden]

Done the mem test several times, then reset BIOS to default ran test 2 more times, even the extended test and no issues were found. I don't believe it's a memory issue because 1.) I can run Ubuntu without any issues. 2.) BSOD never happens after system restarts.

In the Performance Information and Tools, Advanced Tools, States Bitdefender Security Service filename vsserv.exe is causing windows to start slowly. I have searched for this file name to no avail, searched in services and don't see it anywhere. I was searching for Bitdefender in windows explorer and found four file folders. One of them had a program to remove Bitdefender, run it, it appeared to loop. Once stopped manually, it recommended rebooting to complete uninstall. Rebooted and Performance Information and Tools, Advanced Tools, States Bitdefender Security Service filename vsserv.exe is still running. How can a service run and not be in task manager? How can I get rid of this if I can't find it?

Verifier is setup and will start in the morning. What do I look for once it crashes?

When you check Task Manager, do you go to the processes tab and select "Show processes from all users" before scrolling through to find vsserv.exe?

Additionally, in order to properly uninstall Bitdefender, you should use the tool provided by the company that makes the software (see the second method for uninstalling). How to uninstall BitDefender. For many antivirus software distributions, removing them using the typical Windows add/remove programs feature is insufficient and leaves remnants of the software on your computer.

If you continue to have issues with vsserv.exe, install Bitdefender again, and then remove using the appropriate uninstall tool. If that still does not solve the problem, let us know, and we will assist you.


As for Verifier; when it runs, your system may crash immediately, or it may take up to 36 hours. Post any BSODs that occur during Verifier, and try to get more than two to occur before posting your dmp files.

 

[pdmken]

This morning we booted without any problems, promising but not convinced.

Yes, the "Show processes from all users" is checked.
Bitdefender was reinstalled, updated, rebooted, then uninstalled using their tool. Looped a few times, then requested a reboot. Searched for vsserv.exe and bitdefender files, none found.

Performance Information and Tools, Advanced Tools, Stated Bitdefender Security Service filename vsserv.exe is causing windows to start slowly. I removed it from the list and hasn't shown up again. Wonder if this just needed to be cleared.

 

[zigzag3143]

This morning we booted without any problems, promising but not convinced.

Yes, the "Show processes from all users" is checked.
Bitdefender was reinstalled, updated, rebooted, then uninstalled using their tool. Looped a few times, then requested a reboot. Searched for vsserv.exe and bitdefender files, none found.

Performance Information and Tools, Advanced Tools, Stated Bitdefender Security Service filename vsserv.exe is causing windows to start slowly. I removed it from the list and hasn't shown up again. Wonder if this just needed to be cleared.

Could be Bitdefender is a sometimes unstable

 

[writhziden]

Could be Bitdefender is a sometimes unstable

Bitdefender was removed. He reinstalled it, updated it, then removed it per my directions because it did not seem to be properly removed when he last tried to uninstall it. He removed it the first time using Add/Remove programs. This time he used the tool provided by the Bitdefender company to remove it to make sure no remnants were remaining.

 

[zigzag3143]

Could be Bitdefender is a sometimes unstable

Bitdefender was removed. He reinstalled it, updated it, then removed it per my directions because it did not seem to be properly removed when he last tried to uninstall it. He removed it the first time using Add/Remove programs. This time he used the tool provided by the Bitdefender company to remove it to make sure no remnants were remaining.

Understood! was just saying it "could be" all that was needed was to clear it. BTW there are removal tools for all the major (and minor) malware/firewall apps.

 

[pdmken]

Rebooted and crashed, went to repair or restore system. Tried to repair and could not. Shut down, than restarted. Recommended repair, I started normally. Ran windbg and there are no files in minidump, folder is empty. Sounds malicious to me. PC is slow on starting and running programs. I've attached Hijack This file. A few entries seem suspect as files are unkown or missing.

 

[writhziden]

Sounds like some system files may have been corrupted. I would run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html. You may have to run it three times to resolve all issues. Report back what the results are.

It could also be malware. If you no longer have an antivirus now that you removed bitdefender, install Microsoft Security Essentials. Also, download and install the free version of Malwarebytes : Free anti-malware, anti-virus and spyware removal download and run a full scan.

 

[pdmken]

Ran the SFC/Scannow command 4 times, unable to fix some files, attached. I had Avast and performed a deep scan of all files. The ran IO bit malware fighter with no issues.

 

[Tews]

In cases like this, a clean install may be the quickest way to resolve this stubborn problem. Get into the habit of imaging your system drive as well.... it only takes a few minutes to restore an image, compared to the days spent trying to repair a corrupted OS...

 

[pdmken]

Malware

Agree on a new install as housekeeping was in order. Did find 11 malware objects. Did help after cleanup but reinstalling win 7 anyway.

Thanks for all the help. I've learned a lot from the experts.

Ken

 

[writhziden]

Good luck. Let us know if you need anything further. There is also an installation forum within these forums if you get stuck with the install.

 

[Tews]

Agree on a new install as housekeeping was in order. Did find 11 malware objects. Did help after cleanup but reinstalling win 7 anyway.

Thanks for all the help. I've learned a lot from the experts.

Ken

Dont forget to make a backup image!

 

[writhziden]

Agree on a new install as housekeeping was in order. Did find 11 malware objects. Did help after cleanup but reinstalling win 7 anyway.

Thanks for all the help. I've learned a lot from the experts.

Ken

Dont forget to make a backup image!

Yes, it would be good to backup your system and user files before doing a clean install. Also, you should make a backup image of your system once you have done the clean install, installed all your programs, and completed with all Windows Updates. If you need assistance with making a backup image of your system, Sevenforums includes a backup and restore forum.