BSOD every time I try to shut down

[mpicco]

Sony Vaio FZ21M laptop. Had Vista installed at first, then I couldn't take it anymore, installed XP. It was hell to get drivers for that. Then 7 came out and installed that, had to get some more driver wizardry on. Sony are pretty up tight about their own proprietary drivers or whatever. Specially with the graphic card.

I started getting BSODs randomly, sometimes closing the Chrome browser (and only happened with Chrome), sometimes during shut down. But now it's always happening.
Here's the log:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 2070

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000046
BCP2: FFFFF80002D077F8
BCP3: FFFFF88009C51820
BCP4: 0000000000000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\012210-26504-01.dmp
C:\Users\Mariano\AppData\Local\Temp\WER-93116-0.sysdata.xml

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C:\Windows\system32\en-US\erofflps.txt



If the minidump is needed, I'll post it here.
I've hit the "Check for solution" button, nothing happens.
Please help

 

[Jonathan_King]

Welcome!

Yes, they will need the dmps. Upload then in a zip folder.

 

[mpicco]

Thanks
Here's what I could gather.
I included the last 4 dumps I got while trying to solve the thing. Not that I did much, but it kind of proves that the thing happens ALL the time.
Let me know if I missed something

 

[dmex]

Without looking at the mini-dump, Its a service causing the problem.

If someone else hasn't identified what service from the mini-dump by tonight, when I get home Ill check and let you know the exact one.

You could also run this in a Cmd prompt (exactly how its written): sc query state= all > %userprofile%/services.txt

It saves a list of all your service names and their exit codes, If you can upload here I can take a look otherwise you'll have to wait till Im home or someone else looks at the mini-dump

Steven

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000046
BCP2: FFFFF80002D077F8
BCP3: FFFFF88009C51820
BCP4: 0000000000000000

Bug Check 0x3B: SYSTEM_SERVICE_EXCEPTION

 

[mpicco]

Yeah I had checked the BCCode 3b for system service exception but reached a dead end in my computer skills so..
Huh... huhhh... the result of that command was:

[SC] EnumQueryServicesStatus:OpenService FAILED 1060:

The specified service does not exist as an installed service.

that cant be good

 

[Jonathan_King]

Try running sfc /scannow from the command line.

 

[mpicco]

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations.

Also ran the previous command again, this time figuring out how to run cmd under administrator, but it still says

[SC] EnumQueryServicesStatus:OpenService FAILED 1060:

The specified service does not exist as an installed service.

Did I disable some service?

 

[mpicco]

Bumping I still have the problem, some more help please? :drool:

 

[Jonathan_King]

You could try a Repair Install.

 

[mpicco]

Well yeah I could format too, but the whole point is trying to fix things right? I dont feel like things going to default.. that's the idea. Specially cos I had to fish for drivers all over the net, since Sony refuses to give any support on them.

 

[Jonathan_King]

I'm sorry then, I can't help any more than that. I can often get the issue fixed, but diagnosing them is not my specialty!

Good luck!

 

[usasma]

The dump files blame R5U870FUamd64.sys - a component of your Ricoh USB Video Class Image Capture Controller; 5U870 device firmware (webcam).

Please:
- download a fresh copy of the Win7 webcam drivers from the PC Manufacturer's website
- uninstall the currently installed webcam drivers and install the freshly downloaded one's
- monitor for further BSOD's

Also, Please update or remove these older drivers that were loaded at the time of the crash. Don't use Windows Update or the Update drivers function of Device Manager. Please use the following instructions to locate the most current drivers:

How To Find Updated Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- some driver links are on this page: http://www.carrona.org/drvrdown.html

Here's the older drivers:

GizmoDrv.SYS Sun May 18 01:24:02 2008 - Gizmo Project                               - Arainia Solutions                              
ManyCam_x64.sys Thu Mar 13 03:46:01 2008 - ManyCam Virtual Webcam
R5U870FLamd64.sys Mon Jun 18 07:47:07 2007 - Ricoh USB Video Class Image Capture Controller
R5U870FUamd64.sys Mon Jun 18 07:47:06 2007 - Ricoh USB Video Class Image Capture Controller
SFEP.sys     Fri Aug 03 01:35:53 2007 - Sony Firmware Extension Parser driver for VAIO
ti21sony.sys Mon Apr 23 14:28:25 2007 - Texas Instruments PCIxx21 PCIxx12 Integrated FlashMedia Controller
VSTAZL6.SYS  Wed Oct 15 20:53:42 2008 - HSF Modem Driver
VSTCNXT6.SYS Wed Oct 15 20:52:22 2008 - HSF Modem Driver
VSTDPV6.SYS  Wed Oct 15 20:57:45 2008 - HSF Modem Driver

Summary of the BSOD's:

BugCheck 3B, {c0000046, fffff80002d037f8, fffff880087b3820, 0}
Probably caused by : R5U870FUamd64.sys ( R5U870FUamd64+3ba0 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 3B, {c0000046, fffff80002d007f8, fffff880098dd820, 0}
Probably caused by : R5U870FUamd64.sys ( R5U870FUamd64+3ba0 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 3B, {c0000046, fffff80002d077f8, fffff88009c51820, 0}
Probably caused by : R5U870FUamd64.sys ( R5U870FUamd64+3ba0 )
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
BugCheck 3B, {c0000046, fffff80002cb97f8, fffff8800965d820, 0}
Probably caused by : R5U870FUamd64.sys ( R5U870FUamd64+3ba0 )

 

[mpicco]

Okay. That's odd. I been using this computer with 7 and using the webcam on and off for months and just now it screws up...
How do I completely uninstall the driver? do I just uninstall the webcam from the device manager?
The driver I should be looking for is "Sony Visual Communication Camera VGP-VCC8"... there are no drivers specifically for 7, as was expected, only for Vista... will that do? the Vista driver is what the cam has been running on (fairly well) till now

 

[mpicco]

Bump with more info... tried uninstalling the driver via device manager (selecting the camera, properties, driver, uninstall driver...). Then windows asked me to restart, I said yes, at which point BSOD, no big deal since the driver was probably still loaded at this point.

But then right after the restart windows recognized the webcam (its attached to the laptop of course) and installed a new driver for it right away. Is there any way to prevent it from doing this so I can install Sony's?

 

[usasma]

Not easily, just install Sony's over it.
As it's a Vista driver, do it this way:

Compatibilty Mode Driver Installation:
1 - Download the latest driver from the manufacturer's website.
2 - Uninstall the current drivers using the Control Panel...Programs and features...Uninstall a program applet. Then verify that the driver/device has been removed in Device Manager
3 - Right click on freshly downloaded driver installation file and select "Properties"
4 - Select the Compatibility tab - and do the following:
- Click on the "Change settings for all users" button
- Click on the box to select "Run this program in compatibility mode for" and then select Windows Vista Service Pack 1
- Click on the box to select "Run as administrator"
- Click on OK to exit all the dialogs
5 - Right click on the driver installation file and select "Run as administrator"
6 - Let it install and see if that stops the BSOD's.

 

[mpicco]

Alright I'll try that. It's a mess right now hehe. Somehow I did a restart without a BSOD and Idk exactly how things are. Webcam even works, call it blind luck. If after next shut down I'm getting a BSOD, I'll try your method, usasma.