Solved BSOD for the first time after updating the drivers

[Ghithe]

Hello I have Asus K56C crushed for the first time after updating my driver using " Driver Genius"; I want to know if this is a driver problem or a physical one. I have uploaded the dump file thank you

 

[koolkat77]

Hi

Allot of important info is missing from your zip, please follow http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html to grab all and upload a new report here.

From the looks of it RTS PCIE READER Driver is causing the BSOD for you so you may uninstall this software and see if that stops the BSOD's.

Revo Uninstaller
Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Opt for "Advanced Mode" and uninstall the software (also delete the leftover registry entries).

Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\USER PC\Downloads\Compressed\SF_05-06-2013\060513-18330-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18044.amd64fre.win7sp1_gdr.130104-1431
Machine Name:
Kernel base = 0xfffff800`03211000 PsLoadedModuleList = 0xfffff800`03455670
Debug session time: Wed Jun  5 05:03:54.625 2013 (UTC + 6:00)
System Uptime: 0 days 0:00:56.593
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.......
Loading User Symbols
Loading unloaded module list
....
*** WARNING: Unable to verify timestamp for RtsPer.sys
*** ERROR: Module load completed but symbols could not be loaded for RtsPer.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8800a0d21d7, fffff880039fc478, fffff880039fbcd0}

Probably caused by : RtsPer.sys ( RtsPer+51d7 )

Followup: MachineOwner
---------

 

[Ghithe]

thank you very much this is the "complete" file to make sure of the problem View attachment 271235

 

[koolkat77]

Okay let us know how things are after making the changes.

 

[Ghithe]

I think the problem has been solved. BEST REGARDS

 

[koolkat77]

Wait for a week before actually marking it as solved

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