BSOD Help and Support

[JBAPTISTA]

Dear Guys,

Kindly help for this bugs, i had tried so many instructions from internet but did not get through
use windows 7 (64 bit) and Dell XPS

Regards

 

[ICIT2LOL]

Hello and welcome JBAPTISTA mate there is really not much in your post to say what is actually wrong. The dumps are showing a very common problem issue and can be really anything. So please describe the problem.

ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.

MODULE_NAME: nt

FAULTING_MODULE: fffff80003451000 nt

DEBUG_FLR_IMAGE_TIMESTAMP:  531590fb

DRVPOWERSTATE_SUBCODE:  4

FAULTING_THREAD:  fffffa8006da9040

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

CURRENT_IRQL:  0

ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff800034c9a8a

STACK_TEXT:  
fffff880`03571440 00000000`00000000 : 00000000`000000ff 00000000`00000000 ffffe37a`0fd762f8 00000000`00000000 : nt+0x78a8a


STACK_COMMAND:  .thread 0xfffffa8006da9040 ; kb

FOLLOWUP_IP: 
nt+78a8a
fffff800`034c9a8a 488d8c2400010000 lea     rcx,[rsp+100h]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt+78a8a

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  [COLOR="Red"]ntoskrnl.exe
[/COLOR]
BUCKET_ID:  WRONG_SYMBOLS

FAILURE_BUCKET_ID:  WRONG_SYMBOLS

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:wrong_symbols

FAILURE_ID_HASH:  {70b057e8-2462-896f-28e7-ac72d4d365f8}

Followup: MachineOwner

Another little thing I found was this

*** WARNING: [COLOR="red"]Unable to verify timestamp for mssmbios.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for mssmbios.sys
***** Kernel symbols are WRONG. Please fix symbols to do analysis

See this Fix mssmbios.sys Error and File Free Download - DLL Suite/DLLSuite.com

I suggest you run these at least
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Free Anti-Malware Detection & Removal Software
AdwCleaner Download
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If one is running Kaspersky security it may rant about ADW - just ignore it or disable Kaspersky while the ADW is being used)

 

[Golden]

John.....read the messages that WinDBG is posting! You are reaching the wrong conclusions because the symbols file on your computer is incorrect.

Running time - consuming virus scans for a 0x9f bugcheck is a waste of time. Search for 0x9f under the solved BSOD threads to get an idea of what to look for.

 

[ICIT2LOL]

John.....read the messages that WinDBG is posting! You are reaching the wrong conclusions because the symbols file on your computer is incorrect.

Running time - consuming virus scans for a 0x9f bugcheck is a waste of time. Search for 0x9f under the solved BSOD threads to get an idea of what to look for.

Ok I just have been told that I should also download the dumps more than once and perhaps I am just picking up stuff that is not really correct or relevant. I will do what you say re the 0x9f stuff for example.

 

[axe0]

Dear Guys,

Kindly help for this bugs, i had tried so many instructions from internet but did not get through
use windows 7 (64 bit) and Dell XPS

Regards

Please state clear what you mean with 'this bug'.
The dump uploaded is from 2014, no logs about recent bluescreens.

 

[JBAPTISTA]

Hi guys,
the problem about my WIFI, which is the status stated Unlimited Internet Access.

i won't re install my windows 7.

Regards

 

[axe0]

'The problem about my WIFI'

Please state what your problem is. Be as specific as possible.

On a side note, with a BSOD, do you mean a Blackscreen?

 

[JBAPTISTA]

hi all,

Let me inform you my problem, i found wifi internet "limited access" problem which is i had not found before (see 1st attached)
this problem i can't solved even i had followed so many instructions in internet, thus i found this website which is must posted my BSOD here, thus i posted it.

2nd, i have follow ICIT2LOL instructions, even i had bought DLL software which is unable to solve the problem too. (see the 2nd attached)

3rd, i tried to post again my BSOD after follow ICIT2LOL instruction use DLL and antispyware and till this time my internet status still limited connection.

i don't have problem with my windows, only unable to connect to my internet. (no blue screen or others)

pls advise...

 

[axe0]

A bluescreen is what we are helping with in this part of the forum.
BlueScreen Of Death is where BSOD stands for in this part.