BSOD - IRQL not less than equal

[Axileon]

I have been getting this message on and off for a while whenever I play any recent-ish games for 10 minutes or more. Usually I just stop playing and don't really mind but Rome II just came out and I want to play it...lol.

Anyway I have uploaded my crash dump, any help will be much appreciated.

 

[x BlueRobot]

Your SystemInfo.txt file seems to be missing, please upload the file by following:

1. Start rb:
2. Type: cmd > Right-Click
3. Run As Administrator
4. Type: systeminfo.exe>C:\systeminfo.txt
5. Please upload and attach in your next post

 

[Axileon]

Oh right, here you go.

 

[x BlueRobot]

Thanks, I would check for any additional Windows Updates, I have around 200+ Windows Updates installed and the average at the moment, I think is around 180+ Windows Updates.

[COLOR="Red"]BugCheck A[/COLOR], {fffffab005ecea60, [COLOR="Blue"]2[/COLOR], 1, fffff800030b7c0e}

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_PROCESS_HEAP::Free+a2 )

Usual causes:  Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility

fffff880058a6960 -- ([COLOR="SeaGreen"].trap 0xfffff880058a6960[/COLOR])
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff880058a6a60 rbx=0000000000000000 rcx=fffff880058a6a60
rdx=0000000000133b77 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800030b7c0e rsp=fffff880058a6af0 rbp=fffffa8000025650
 r8=fffffa800c15c410  r9=0000000000000000 r10=0000000000000000
r11=fffff880058a6ac0 r12=0000000000000000 r13=0000000000000000
[COLOR="Red"]r14=0000000000000000[/COLOR] r15=0000000000000000
iopl=0         nv up ei pl nz na po nc
nt!MiDeletePteRun+0x504:
fffff800`030b7c0e f0410fba6e1000  lock bts dword ptr [COLOR="Red"][r14+10h][/COLOR],0 ds:00000000`00000010=????????

0: kd> [COLOR="SeaGreen"]!thread[/COLOR]
GetPointerFromAddress: unable to read from fffff800032bd000
THREAD fffffa800bac9990  Cid 13fc.0724  Teb: 00000000fffdb000 Win32Thread: fffff900c2134c20 RUNNING on processor 0
IRP List:
    [COLOR="Red"]Unable to read nt!_IRP @ fffffa800ba5e2e0[/COLOR]
Not impersonating
GetUlongFromAddress: unable to read from fffff800031fcba4
Owning Process            fffffa800c15c410       Image:         Rome2.exe
Attached Process          N/A            Image:         N/A
fffff78000000000: Unable to get shared data
Wait Start TickCount      303981       
Context Switch Count      2108863        IdealProcessor: 0                 LargeStack
ReadMemory error: Cannot get nt!KeMaximumIncrement value.
UserTime                  00:00:00.000
KernelTime                00:00:00.000
Win32 Start Address 0x00000000013514ed
Stack Init fffff880058a7c70 Current fffff880058a77c0
Base fffff880058a8000 Limit fffff8800589f000 Call 0
Priority 11 BasePriority 8 UnusualBoost 0 ForegroundBoost 2 IoPriority 2 PagePriority 5

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:

• http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

   Information

Additional Help - http://www.sevenforums.com/crash-lo...-driver-verifier-identify-issues-drivers.html

 

[Axileon]

Here's a dump from a crash this morning after enabling driver verifier, this was outside of the game. I will have a go later after work to see if I get a BSOD when playing.

 

[Axileon]

Also regarding the driver verifier, all of the drivers on the list are listed as Microsoft corporation so there actually isn't any for me to select. (initially I just selected them all and it seemed to cause BSODs though)

 

[Axileon]

So heres the recent BSOD dump when I've been gaming along with a picture of one of the screens which may have some useful info on it.

 

[x BlueRobot]

Sorry for the slow reply; disable Driver Verifier, you may need to enter Safe Mode with Command Prompt, if your not able to boot into Windows normally.

[COLOR="Red"]BugCheck C9[/COLOR], {[COLOR="Blue"]7[/COLOR], fffff88004f3f320, [COLOR="SeaGreen"]fffff98003c5eee0[/COLOR], 0}

*** WARNING: Unable to verify timestamp for mcdbus.sys
*** ERROR: Module load completed but symbols could not be loaded for mcdbus.sys
Probably caused by : [COLOR="Red"]mcdbus.sys[/COLOR] ( mcdbus+36320 )

2: kd> [COLOR="SeaGreen"]lmvm mcdbus[/COLOR]
start             end                 module name
fffff880`04f09000 fffff880`04f45880   mcdbus   T (no symbols)           
    Loaded symbol image file: mcdbus.sys
    Image path: \SystemRoot\system32\DRIVERS\mcdbus.sys
    Image name: mcdbus.sys
    Timestamp:        [COLOR="Red"]Tue Feb 24 10:34:07 2009[/COLOR] (49A3CD1F)
    CheckSum:         00041E84
    ImageSize:        0003C880
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your MagicISO SCSI Host Controller driver seems to be causing problems, I would check for a updated version of the program, or remove the program completely.

2: kd> [COLOR="SeaGreen"]!irp fffff98003c5eee0[/COLOR]
Irp is active with 1 stacks 1 is current (= 0xfffff98003c5efb0)
 Mdl=fffffa8007d11a50: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
[COLOR="Red"]>[  f, 0][/COLOR]   2 e1 fffffa800a85f570 00000000 00000000-00000000   [COLOR="Red"] pending[/COLOR]
	      fffffa800a85f570: Could not read device object or _DEVICE_OBJECT not found

			Args: fffffa800a8eb338 00000000 001b0011 00000000

Okay, so an IRP was passed to a IO Completion routine with the Cancel flag still set.

 

[Axileon]

That program should be uninstalled, I can't find it on my list of programs in the control panel. Why is it so hard to uninstall some programs?

 

[x BlueRobot]

Try removing the program through Command Prompt - Windows: Uninstall an Application from the Command Line | a Tech-Recipes Tutorial

 

[Axileon]

I'm not sure that works on windows 7, its not recognizing the command.

Edit: I was doing it wrong at first, the list didn't say windows 7 at the top so I assumed it didn't work.

 

[Axileon]

I don't seem to have it on the list

 

[x BlueRobot]

Download CCleaner - PC Optimization and Cleaning - Free Download, and then click Tools and then Uninstall. Check if the program is listed there. Otherwise, I think we'll have to find the program folder and then delete the program from there.


View attachment 284833


Note: I don't recommend using the registry cleaner option at all, just in case you or anyone else reading this thread ever considers using it.