BSOD IRQL_NOT_LESS_OR_EQUAL, cannot create a dump file to post

[pgdaly]

Hello. I realize I am supposed to post log files, but I cannot due to the fact I cannot access anything except the f8, f10/alt, f2 and f12 screens which no matter which selection I attempt I end up back to this dreadful blue screen and errror message. I am posting from a nearby desktop computer with hopes you will be able to guide me in using either my Windows operating system reinstallation disc, or a boot/repair disc I have with restore tools included.

I have changed the boot order a few different ways, with no luck. I have tried windows debugging and every other option in the f8 menu, with no luck. I have tried the f12 selections, with no luck. Please help.

As I've learned, the PC is a Gateway NV59C with 4GB DDR3Mem, 320 GB HHD, Intel HD graphics, Intel Core i3-330MHD with Windows 7 and 64bit.

I have tried multiple solutions and did a lot of research, but have not been able to fix the problem. If I can create a log, I would be happy to provide it to you upon direction.

Thank you!!!

 

[pgdaly]

I noticed the "Attention" pgdaly screen about posting a BSOD thread....and please know I cannot post dump files or upload a screen shot because I cannot access the start menu or desktop. I am communicating to you on a different PC. Please help if you can.....Thank you.

 

[GianniDPC]

If safe mode doesn't work than your OS is bricked or you have bad hardware,

Gianni

 

[Golden]

Hi pgdaly,

This sounds like a problem for a specialist, and I know just the guy that could help with this. I'll ask gregrocker to have a look at this when he gets the chance. Please follow his instructions/suggestions to the letter.

EDIT : I messaged Greg to have a look at this for you.

Regards,
Golden

 

[pgdaly]

Thank you GianniDPC and Golden. I will await gregrocker's attention.

 

[Golden]

Hi pgdaly,

Whilst we wait for Greg, I just had a thought. Can you try the following (I'm hoping we might be able to get your Start Orb back using this technique):

1. Boot your PC from your Windows Installation Disk.
2. When the Language screen loads prompting you to select the Language, Time, Currency and Keyboard input method, hold down SHIFT and then press the F10 key
3. The comand window should open with the prompt X:\Sources
4. At this prompt, change to your C drive, and then type sfc /scannow and hit enter

This will scan for and attempt to fix any system file integrity violations. I'm hoping that if it can repair soemthing, you might get your Start Orb back again. Note, you may have to repeat the sfc command up to 3 times in order to correct any system file integrity issues.

Regards,
Golden

 

[pgdaly]

I'm sorry, but I cannot boot from boot/repair disc or Windows reinstallation disc. While it "sounds" like it's loading, and appears to be loading, I do not every get to the beginning screen with the language; it ends up back to the same blue screen. I've tried several methods to boot, and none work.

I have also accessed a command prompt screen by repeadedly hitting F10 and Alt simultaneously. On this screen it lists at the top an UNedible pathway:

\Windows\system32\winload.exe
Partition: 3
Hard Disk: d6e2b22
[ /NOEXECUTE=OPTIN] (this is an editable pathway)

Hope that helps

 

[Golden]

Yikes OK....lets see what Greg recommend s

 

[gregrocker]

If you can't boot into the DVD then do you have the Repair My Computer choice on F8 Advanced Boot Options? If so boot into it to run Startup Repair repeatedly, post back results. Run Memory Diagnostics from F8 menu if available.

If not reset your BIOS to defaults: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS. Then see if you can boot DVD by setting it first to boot in BIOS setup, or tapping the F10 key for Boot Menu. Are you prompted to "Press any key to boot DVD?" and what happens if so?

Once you can boot the DVD choose Repair on second screen then run Startup Repair to see what it reports.

Next burn to CD and run 5-6 passes of memtest86: RAM - Test with Memtest86+

Next burn to CD or write to flash stick, boot and run a full scan with Microsoft Standalone System Sweeper.

Once the System is clean if it won't start boot into System Recovery Options via the F8 menu or disk as shown in tutorial, run Startup Repair repeatedly no matter what it reports. Post back results.

If this fails, try System Restore from Recovery Options list, then if that fails open a Command Line to run SFC -SCANNOW Run in Command Prompt at Boot.

Next test your HD with maker's HD Diagnostic extended CD test.

As a last resort boot free Partition Wizard bootable CD to Explore C to see if your files are intact, make sure C or the 100mb System Reserved partition (preferred) is marked Active, then click on HD to highlight it, from Disk tab select Rebuild MBR, Apply. If Windows 7 doesn't start and you restored Active flag, run Startup Repair 3 Separate Times.

If these all fail you can copy out your data using your Windows 7 DVD or Repair CD: Copy & Paste - in Windows Recovery Console or Paragon Rescue CD.
System Repair Disc - Create

Then run Factory Recovery from its partition or disks you made or order from Tech Support, or find a Windows 7 installation DVD to clean reinstall using Product Key on COA sticker: Clean Reinstalling Windows 7

 

[pgdaly]

Working on your instructions and taking careful notes to post. Currently running memtest and creating the standalone sweep cd. I will post progress tomorrow morning, or when results are available. Thank you!

 

[gregrocker]

We'll be here.

Be sure to follow Jonathan's steps in the tutorial to test both RAM and it's slots as the IRQ error frequently pertains to memory. So you want to be thorough and run enough passes.

 

[pgdaly]

First of all, I have realized the boot disk I am using is for Windows 7 64 bit. Here are the details of the steps I've taken so far.

Prior to contacting you, I had already changed the boot order to load DVD CD first.
Booted up and came to screen "Press any key to boot from CD DVD"...I allowed that screen to pass without action.
I performd startup repair 10 times and windows claimed to be loading files and when done went to blue screen
I went into BIOS and reset settings to default, and then went back and changed boot order to put DVD CD first
I saved and exit the BIOS menu
Boot, "press any key to boot from CD OR DVD" and I pressed the spacebar
Windows claimed to be loading files. It claimed to be starting. Onto the blue screen
I inserted the memtest disk, rebooted and ran 6.5 passes. 0 errors were found.
I inserted the sweep disk, reboot, windows claimed to be loading and went to advanced options: Repaire mode or start normally. I used repair mode another 5 times, and each time it went back to the blue screen.
I was never able to run the sweep disk.

I will have access to a boot/repair disk for 32 bit sometime tomorrow/tomorrow night if you think that will help this situation. Thank you so much!!

 

[gregrocker]

That model comes with 64 bit Win7 HP unless it was reinstalled with 32 bit.

You may need to clean reinstall so burn this to DVD or write to flash stick using Windows 7 USB-DVD Download Tool, then you can try booting it for repairs: http://msft.digitalrivercontent.net/win/X17-58997.iso Windows 7 Home Premium x64 English

I'd try System Sweeper from flash stick to see if it will boot. You need to know you're not infected which can block repairs.

There are also these free bootable AV scans: FREE Bootable AntiVirus Rescue CDs Download List

 

[pgdaly]

Hi just wanted to update you. I was unable to get the sweep to work from USB either, and I've tried a few bootable rescue disks and the only one that seems to load as it should is AVG's bootable rescue cd and it loaded....but seems it just keep loading over and over again the same thing and never gets to the rest of the program. I am giving it some time to do it's job but I am not convinced it is going to move past the linux boot menu and load? Any other ideas are greatly appreciated. Thank you.

 

[pgdaly]

Edit to previous post: Both avg and bitfender both will load but result in a blank but "live" screen without ever scanning. bios set default and ddrive changed to first priority. Thanks a bunch.

 

[gregrocker]

Is your HD showing up in BIOS? Skip to the test the HD step to finish checking hardware.

Burn your disks using ImgBurn at 4x speed. Are they booting correctly?

 

[pgdaly]

Yes HD is there. In the avg menu if I skip where I boot from, and when I choose HD I come back to windows repair and ultimately the blue screen.

I can't see I am able to burn any way other than I have been which is with windows image. The rescue disks are booting correctly. Bitfender moves past the first screen (language) and then goes to blank screen. Avg seems to boots correctly.....

AVG Linux boot menu that flashes/loads same screen several times prior to ending in a blank screen:

AVG Rescue CD
AVG Rescue CD with Disabled Framebuffer
AVG Rescue CD with Resolution Selection
Boot from floppy disk
Boot from hard disk
Boot from next device in the BIOS boot sequence
Memtest +86
Exit to the syslinux boot prompt

at bottom of screen it says : Loading vmlinuz....and Loading initrd.lzm........

 

[gregrocker]

How is the boot order set in BIOS setup?

Try using the one-time BIOS Boot Menu key.

You want to boot the CD, not HD.

 

[pgdaly]

BIos is set up:

IDE1 Optiarc DVD RW AD-7585H
IDE0 WDC WD3200 BPVT-222EST0
USB FDD
Network Boot LEGACY PCI device
USBHDD
USB CDROM

What and where is the one-time BIOS boot menu key?? When do I use this key?

 

[pgdaly]

Thank you very much for your guidance, but this seems to be a wasted cause.......I cannot obtain internet on the PC either for the bootable rescues to update and I've tried USB, but the PC is not reading and of those 3 drives. Mulitple attempts on nearly everything you've suggested but no farthed along than if I would have went scuba diving instead. eek.

I was able to run a ram memory diagnostic through using the F9 key, but it found no errors either. I tried your last ditch using the partition tool, and the computer did no recognize it when I booted.