BSOD Kernel Data Inpage Error with "0xc000009c"

[Mizzie]

Used to have BSOD issues a few months ago that seemed to resolve itself with chkdsk, now it's happening more frequently. For example last night I was on skype and watching something on youtube, it gave me the Kernel error with "0xc000009c". BSODs will happen doing anything and everything.

I've attached the files needed.

I appreciate any help I can get! Thanks!

Edit: Updated! View attachment 359089

 

[Boozad]

There are no dump files in your logs. Can you perform the following steps to ensure Windows is set up to write dump files on BSODs.

1. Open Advanced System Settings
2. Click on Settings in Startup & Recovery
3. Make sure both boxes indicated below are checked
4. In the dropdown box ensure you're set to record Small Memory Dumps

 

[Mizzie]

You're right, it had "Kernel Memory Dump" selected instead of "Small Memory Dump". Changed it, do I need to do anything else?

 

[Boozad]

Wait until your nest BSOD then run the DM Log Collector again and upload the new .zip file.

 

[Mizzie]

Alright, thank you!

 

[Mizzie]

Went a week without one, was too good to be true. New logs posted here and updated in OP!

View attachment 359088

 

[Boozad]

Unfortunately there are still no dumps in the logs, can you double check the settings in post #2 and confirm your machine is set to record Small Memory Dumps.

 

[Mizzie]

Yup, it's set to that. I double checked it before updating as well. Is there a reason it wouldn't save the dumps?

 

[Boozad]

Can you download the .BAT file below, run it and post the resulting .TXT file in your next post.

Download


​

 

[Mizzie]

Can you download the .BAT file below, run it and post the resulting .TXT file in your next post.

Download


​

When I click the link it brings me to a page that says I don't have permission to view.

 

[Boozad]

OK I'll repost the .BAT file later today, I'm at work now so bear with me and I'll get it posted later for you.

 

[Mizzie]

No worries, thank you!

 

[Mizzie]

Just an update:

So I figure the reason I don't have any memory dumps is because it's physically unable to make them as per this error screen:View attachment 362113

I stopped getting BSoDs for a while, and then today it would happen every time I logged on. Tried chkdsk, nothing. Friend suggested to check the memory sticks. I ended up moving my RAM from slot 1 to slot 2, and so far so good! So I don't know if the issue is completely resolved but at least I can use my laptop.

 

[cluberti]

That error (c000009c) is "STATUS_DEVICE_DATA_ERROR", which could indicate hardware problems with the disk subsystem on the machine, or just driver issues. When did this start happening, and have you checked your drive to see if it's reporting SMART errors?

 

[Mizzie]

That error (c000009c) is "STATUS_DEVICE_DATA_ERROR", which could indicate hardware problems with the disk subsystem on the machine, or just driver issues. When did this start happening, and have you checked your drive to see if it's reporting SMART errors?

I remember it starting about late March, but would only happen if it came out from hibernating or if it was sitting idle. It just happened again while sitting idle. I checked the disk status using cmd, said it was OK, but I'm not sure if there's something else I should be using to check that.

 

[Boozad]

Mizzie I apologise profusely for letting your thread slip me by, I've been extremely busy of late. I'll leave you in cluberti's more than capable hands but please feel free to drop me a PM or VM if you need my assistance again.

 

[cluberti]

c000009d == STATUS_DEVICE_NOT_CONNECTED

I just went through a 7A with another user this week, with the same sorts of errors. It's very likely a disk hardware issue, so I'd start by testing there. As always, make sure you've got the latest driver updates for your hardware (including motherboard chipset drivers), etc., before doing any real troubleshooting.

http://www.sevenforums.com/bsod-help-support/372378-random-f4-bsods-newly-built-pc.html

 

[Mizzie]

What's the easiest way to tell if I'm all up-to-date with drivers? Graphics I have no problem with, but I have no idea where to start with the motherboard and chipset series.

 

[cluberti]

Depends on the system - if it came from a vendor, start with their support site for the model of PC or laptop you've got. If your system specs are accurate, the download page for your model is here:
https://www.asus.com/Notebooks_Ultrabooks/N53SV/HelpDesk_Download/

After that, since that machine is an Intel device, the latest Intel chipset drivers can be downloaded directly from Intel:
https://downloadcenter.intel.com/product/1145/Intel-Chipset-Software-Installation-Utility

As for other devices, like video cards, go to the video card manufacturer's website (nvidia in your case), and pull the driver update from there:
Drivers - Download NVIDIA Drivers

 

[Mizzie]

So the Intel Chipsets (INF?) fails every time it tries to install. Also should I be updating the BIOS?

Edit: Looking through the registry it seems it did update properly. However both the IntelDriver tool and Device Manager are still detecting the older, out of date version.