Solved BSOD Net issues,System Service Exception/Driver irql not less or equal

[allemandi]

Hi everyone, I always lurk around these forums for many a computer issue throughout the years, but after several BSODs rampaging through my system for the last few days, I decided it was time to make an account and get some direct help.

The BSODs are not a normal occurance. It started this week, happening just before I'm browsing the web (Firefox) normally. A "Content Encoding Error" page shows up after some random interval, and it seems that the BSODs happen right after I reload the page a couple times.

The messages that usually show up are Driver irql not less or equal or System service exception.

Naturally, I tried some basic remedies, like booting up the Safe Mode and scanning for malware with malwarebytes or adwcleaner, but no dice. I thought it would be a driver issue, and updated all of them through Driver Booster (Iobit).

I've cleaned with CCleaner, so the dump files aren't all that impressive, but I can't understand a lick of it.

I've attached the minidump file below. Let me know if there's anything I can clarify.

Thanks, you guys are the awesome!

 

[axe0]

Hi allemandi,

Before we proceed:

I don't really know what this is, but I do know this doesn't belong in the hosts file.
Please remove it.

127.0.0.1       static3.cdn.ubi.com
127.0.0.1       ubisoft-orbit.s3.amazonaws.com
127.0.0.1       onlineconfigservice.ubi.com
127.0.0.1       orbitservice.ubi.com
127.0.0.1       ubisoft-orbit-savegames.s3.amazonaws.com

216.98.48.18 127.0.0.1
216.98.48.53 127.0.0.1
216.98.48.57 127.0.0.1
216.98.48.133 127.0.0.1
216.98.48.134 127.0.0.1
127.0.0.1       static3.cdn.ubi.com
127.0.0.1       ubisoft-orbit.s3.amazonaws.com
127.0.0.1       onlineconfigservice.ubi.com
127.0.0.1       orbitservice.ubi.com
127.0.0.1       ubisoft-orbit-savegames.s3.amazonaws.com

 

[allemandi]

Right, sorry about that, axe0,

That was just some leftover bug fixes for Ubisoft's Assassin's Creed II.

I'm reuploading an updated minidump.

Thanks!

 

[axe0]

Have you recently cleaned your pc?
According to the title of the thread, you have had multiple crashes, but only 1 has been recorded.

updated all of them through Driver Booster (Iobit).

   Warning

Programs that claim to update your drivers install either the wrong or corrupted drivers.
Please remove the drivers as it may cause trouble.

With laptops, ONLY install drivers from the manufacturer.
The manufacturer alters the drivers in such a way that you are forced to install their drivers for normal functioning.

The cause of the saved dump is the network driver.
Please check your manufacturer for driver updates.

7: kd> lmvm netr28x
start             end                 module name
fffff880`05c72000 fffff880`05ed7000   netr28x  T (no symbols)           
    Loaded symbol image file: netr28x.sys
    Image path: \SystemRoot\system32\DRIVERS\netr28x.sys
    Image name: netr28x.sys
    Timestamp:        [COLOR="Red"]Wed Dec 31 03:44:09 2014[/COLOR] (54A362F9)
    CheckSum:         0025F414
    ImageSize:        00265000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[allemandi]

Right, so I've removed the old wireless network drivers and reinstalled the ones from the manufacturer website.

I haven't had a blue screen so far today, so hopefully that means it's fixed?

 

[axe0]

Watch it for a few days to be sure it is fixed.

 

[allemandi]

Well, I just had another BSOD a few minutes ago.

Guess it wasn't fixed, or maybe there's more than just network driver errors.

Any further advice? Thanks!

 

[axe0]

The cause is the network driver again.
It could be possible there are some remainings from IObit left.
Please uninstall the drivers and reboot.
Windows should install the correct drivers automatically.

6: kd> lmvm netr28x
start             end                 module name
fffff880`06c86000 fffff880`06ee8000   netr28x  T (no symbols)           
    Loaded symbol image file: netr28x.sys
    Image path: \SystemRoot\system32\DRIVERS\netr28x.sys
    Image name: netr28x.sys
    Timestamp:        [COLOR="Red"]Thu Apr 24 14:58:44 2014[/COLOR] (53590A84)
    CheckSum:         002655FB
    ImageSize:        00262000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[allemandi]

Right, so I did uninstall the WLAN driver and reinstalled through Windows Update.

All was fine for a few days, then I had two BSODs today.

Am I doing this wrong? I'm attaching another new minidump.

 

[axe0]

You are certainly not doing it wrong
The problem with network drivers is that they might not be causing it, but are blamed because of a 3rd party driver.

A driver from Teamviewer is quite old, I however don't see Teamviewer installed.
I might be mistaken, but if you do either check the program for updates or remove it.

0: kd> lmvm teamviewervpn
start             end                 module name
fffff880`05695000 fffff880`056a2000   teamviewervpn   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\teamviewervpn.sys
    Image name: teamviewervpn.sys
    Timestamp:        [COLOR="Red"]Thu Dec 13 10:22:09 2007[/COLOR] (4760F9C1)
    CheckSum:         00017C81
    ImageSize:        0000D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[allemandi]

Thanks for the heads up on Teamviewer. I did need to update it.

However, my BSOD troubles are still here. I cleaned my laptop with CCleaner earlier so there's only one log about the BSODs.

I'm attaching yet another minidump.

Thanks for your patience!

 

[axe0]

It was better to not clean your pc yet, there are no dump files but there is a record of a 0x3B(SYSTEM_SERVICE_EXCEPTION)
Unfortunately, this could be caused by system services, drivers and the memory.
2 of the 3 things can be verified without dump although I would doubt it that the memory is causing issues after IObit.
Please try a clean boot to try to rule out the system services.

Diagnostics Test

 Clean boot

Please try the following:

• Open taskmanager
  • Go to the tab startup
  • disable everything
• Search msconfig and open it
  • Go to the tab services
  • Check 'hide microsoft services'
  • Uncheck all other services
  • Click apply and click ok
• Reboot if asked

See if the problem persist, if the problem does not persist enable in the startup tab in taskmanager 1 item and in the services tab in msconfig also 1 service, reboot and see if the problem persist. Keep doing this until you find the culprit or there is nothing left.
If the problem still persist, try booting in safe mode and see if the problem still persist

 

[allemandi]

Sorry, I still have no idea what's causing the BSODs!
I turned off my startup services on the startup tab on msconfig.
I unchecked all other services that are not Microsoft services with msconfig.

And I still get BSODs!

Then I boot up on safe mode with networking, and I haven't encountered a problem so far, but that's to be expected.

I'm attaching another set of minidumps. Would it make a difference if I said that some images on my web browser (firefox) turns out to be a bit blurry? or funky in color?

 

[axe0]

We have the tcpip driver marked as cause which is a Windows driver related to the network.

Probably caused by : tcpip.sys

And again, the network driver has been flagged

*** WARNING: Unable to verify timestamp for netr28x.sys
*** ERROR: Module load completed but symbols could not be loaded for netr28x.sys
6: kd> lmvm netr28x
start             end                 module name
fffff880`056d8000 fffff880`05931000   netr28x  T (no symbols)           
    Loaded symbol image file: netr28x.sys
    Image path: \SystemRoot\system32\DRIVERS\netr28x.sys
    Image name: netr28x.sys
    Timestamp:        [COLOR="Red"]Mon Nov 25 16:10:54 2013[/COLOR] (5293687E)
    CheckSum:         0025F51C
    ImageSize:        00259000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

What drivers have been installed with Driver Booster from IObit?

 

[allemandi]

I can't recall the specific drivers that have been installed by Driver Booster, since it's more of a mass update sort of thing.

Well, I tried reinstalling the WLAN, bluetooth, and PCIe Family Controller drivers from the official manufacturer websites, but that's still a no go.

Is there a way of knowing which specific network driver I'm supposed to deal with?

 

[axe0]

None that I am aware of.
I fear, if you can't recall the drivers that have been updated through driver booster, you may have to do a reset or a clean install of Windows.

 

[allemandi]

Is that so? Well, thanks for sticking with my problem for this long, axe0!

It's not so bad to live with, so I don't mind holding off on the clean install for a while.

 

[axe0]

You could always try to find a way on the internet, but I don't think I can assist you with it properly.