BSOD New Custom pc

[squallheart]

Hello im really happy i found this site. I finally decided to upgrade my pc to win 7 so I bought new motherboard and the works and after much debate decided to run it myself. Everything is running smoothly but all of a sudden i get these blue screen at the login screen. Its only on a cold boot since when it restarts i can log in and everything is normal. First time i experience Blue screen since i always use win xp. Here is my pc stats along with the zip file as per instructions.

Windows 7 64bit Retail version
Upgraded from Win XP
Hardware New Installed 5 days ago

 

[squallheart]

wow it seems theres a lot of people with win 7 issues o.o I hope i gave enough info.

 

[Jobe77]

wow it seems theres a lot of people with win 7 issues o.o I hope i gave enough info.

What kind of firewall are you using?, only windows own, or something more?

 

[yowanvista]

Hello im really happy i found this site. I finally decided to upgrade my pc to win 7 so I bought new motherboard and the works and after much debate decided to run it myself. Everything is running smoothly but all of a sudden i get these blue screen at the login screen. Its only on a cold boot since when it restarts i can log in and everything is normal. First time i experience Blue screen since i always use win xp. Here is my pc stats along with the zip file as per instructions.

Windows 7 64bit Retail version
Upgraded from Win XP
Hardware New Installed 5 days ago

Are you using any Logitech Mouse/device, if so remove the software driver and install the latest version from the manufacturer's website

 

[ickymay]

Hello im really happy i found this site. I finally decided to upgrade my pc to win 7 so I bought new motherboard and the works and after much debate decided to run it myself. Everything is running smoothly but all of a sudden i get these blue screen at the login screen. Its only on a cold boot since when it restarts i can log in and everything is normal. First time i experience Blue screen since i always use win xp. Here is my pc stats along with the zip file as per instructions.

Windows 7 64bit Retail version
Upgraded from Win XP
Hardware New Installed 5 days ago

I think this is very likely to be solvable by updating all of your system drivers

Windows debugger shows a variety of Bugchecks as the cause over the five .dmp files provided but it blames the Ntkernel which doesnt give us a specific clue , I do notice you need to update all of your drivers , for instance your chipset driver is from early 2009

[B]AtiPcie.sys[/B]		fffff880`0191d000	fffff880`01925000	0x00008000	0x4a005486	[B]05/05/2009[/B] 15:00:22

and most of the drivers in the .dmp's are from 13/07/2009 ?

also your driver wdcsam.sys which is a driver for your external western digital storage device is very old

[B]wdcsam.sys[/B]		fffff880`06ff5000	fffff880`06ff8880	0x00003880	0x4805bb2c	[B]16/04/2008[/B] 08:39:08

please go to your motherboard manufacturers website and update all drivers and also find the manufacturers site for your other hardware devices and get the latest drivers ?

If you need any specific help please post back and please let us know how it goes

 

[squallheart]

Thank you for all your responses. In regards to the logitech keyboard i did download the drivers yesterday from their site and updated. Today i went to the motherboard website and checked all the drivers and everything is updated as far as i know the only one not being the BIOS. I freak out when doing bios updates though this motherboard does come with a utility to make it smoother. On the western digital external harddrive i have an account with them but dont know where to get them. Ill try a search again. It still seems to crash on me. I am checking all the drivers as we speak. Quick edit no firewall or virus protection installed only malware bytes purchased edition

 

[squallheart]

Heres a little update. I updated what ever drivers I could that I could find. From western digital I only downloaded the drive manager I did not find any update to the one mention wdcsam and in regards to the ati I ran the catalyst program and it went through the motions finished and said process completed succesfully but something about errors during it which is odd. Any other recommendations that you have. Thank You again.

EDIT: As I was typing this the system crashed again and gave me this.

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 12/12/2010 12:14:50 AM
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (2)
User: SYSTEM
Computer: Balamb_Garden
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2010-12-12T08:14:50.861614500Z" />
<EventRecordID>6958</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Balamb_Garden</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">26</Data>
<Data Name="BugcheckParameter1">0x41790</Data>
<Data Name="BugcheckParameter2">0xfffffa8000e13000</Data>
<Data Name="BugcheckParameter3">0xffff</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

 

[ickymay]

keep uploading your.dmp files for analysis

 

[squallheart]

will do. Do you think i should run another system health? I typed msconfig.exe i think thats what it is to see the start up drivers running. I took off one called express gate and then uninstalled from pc. After that did a driver scan found some updates and installed those. Today is the first boot for the pc after i did all those steps. Seeing if it crashes so far hasnt crashed on start up but it usually does 30 min into it. If it crashes i will re upload dump files. BTW I love your signature lol I still dont know how you guys can read all those xx00989 maybe i should have gone to school for that o.o


QUICK EDIT:

I hate it wheen im right 5 mmin after this post the system crashed. The odd thing i got the blue screen and my pc made the sound like it turned off yet everything was still on o.o hmm oh well here is the new bsod dump fiiles in rar format.

 

[ickymay]

will do. Do you think i should run another system health? I typed msconfig.exe i think thats what it is to see the start up drivers running. I took off one called express gate and then uninstalled from pc. After that did a driver scan found some updates and installed those. Today is the first boot for the pc after i did all those steps. Seeing if it crashes so far hasnt crashed on start up but it usually does 30 min into it. If it crashes i will re upload dump files. BTW I love your signature lol I still dont know how you guys can read all those xx00989 maybe i should have gone to school for that o.o


QUICK EDIT:

I hate it wheen im right 5 mmin after this post the system crashed. The odd thing i got the blue screen and my pc made the sound like it turned off yet everything was still on o.o hmm oh well here is the new bsod dump fiiles in rar format.

ok at a quick glance as Im on my way out the door, I would say you need to update this driver wdcsam.sys for your Western Digital External Drive RAID Manager, go here and selct your device > WD Support > Downloads > Select Product

[B]wdcsam64.sys[/B]		fffff880`07228000	fffff880`0722b880	0x00003880	0x4805bb2c	[B]16/04/2008[/B] 08:39:08

and

[B]AtiPcie.sys[/B]		fffff880`01862000	fffff880`0186a000	0x00008000	0x4a005486	[B]05/05/2009[/B] 15:00:22

which is your video driver and Im confident there is a newer version available from ATI

N.B. what is your make and model of power supply please ?

let us know how that goes

 

[squallheart]

Thank you for your reply. I went to the WD website but honestly im dumbfounded. I cant seem to find the drivers for it i have the product registered but these are the options i get

WD Anywhere Backup Premium (upgrade version)
Data Lifeguard Diagnostic for Windows
External USB/FireWire Fat32 Formatting Utility
WD My Book/Passport Studio FireWire driver (SAM)
WD Logo Icon
My Book Home Firmware Update - Mac
My Book Home Firmware Update - PC
WD Drive Manager (PC)
WD Drive Manager (Mac)
WD Macintosh +TURBO Drivers
My Book Home Edition Software (All)
WD Anywhere Backup Software (Windows)
WD Anywhere Backup Software (Mac)
and thats about it. The only thing ive downloaded from there is WD drive manager. Unless i download Back up software and a newere driver is in there. Though i doubt it.

As far as the ATI driver I find this odd since the Video card installed is an NVIDIA Geforce gts 250. I dont get why ATI shows up in my system I doubt this motherboard has onboard graphics o.o The mother board is an ASUS M4A87TD EVO AM3 AMD 870 SATA 6Gb/s USB 3.0 ATX AMD Motherboard unless i didnt pay attention and this motherboard doesnt supportnvidia.

Anymore help would be greatly appreciated. Thank You.

 

[ickymay]

Thank you for your reply. I went to the WD website but honestly im dumbfounded. I cant seem to find the drivers for it i have the product registered but these are the options i get

WD Anywhere Backup Premium (upgrade version)
Data Lifeguard Diagnostic for Windows
External USB/FireWire Fat32 Formatting Utility
WD My Book/Passport Studio FireWire driver (SAM)
WD Logo Icon
My Book Home Firmware Update - Mac
My Book Home Firmware Update - PC
WD Drive Manager (PC)
WD Drive Manager (Mac)
WD Macintosh +TURBO Drivers
My Book Home Edition Software (All)
WD Anywhere Backup Software (Windows)
WD Anywhere Backup Software (Mac)
and thats about it. The only thing ive downloaded from there is WD drive manager. Unless i download Back up software and a newere driver is in there. Though i doubt it.

As far as the ATI driver I find this odd since the Video card installed is an NVIDIA Geforce gts 250. I dont get why ATI shows up in my system I doubt this motherboard has onboard graphics o.o The mother board is an ASUS M4A87TD EVO AM3 AMD 870 SATA 6Gb/s USB 3.0 ATX AMD Motherboard unless i didnt pay attention and this motherboard doesnt supportnvidia.

Anymore help would be greatly appreciated. Thank You.

have you tried the my book home firmware update ?

how long has this custom build been running successfully and did it ever have an ATI card ?

It could be a driver installed as part of the chipset package as the board is "ATi CrossFireX Ready" so make sure you have all the latst drivers from the ASUS website ?

have you had any more crashes, if so please upload the .dmp files, and do they ever happen with the external drive disconnected ?

 

[squallheart]

Hello again thanks for the replys.

I have yet to try the firmware update because I have read some people have had it brick their drives where they are paper weights after the update.

The pc was running succesfully for 3 days. Like i mentioned all parts are brand new except I kept my full tower case from before. I originally bought it off of ibuypower 5 years ago and decided its time to upgrade. The only thing not upgraded is internal harddrive. So brand new partion or reformat with installation of windows 7 from windows xp. Its odd since if i would have used xp i doubt id be running into these many blue screen since everything is windows 7 compatible.

I have never had an ATI card I have only used Geforce or nvidia last card i had before the gts was and old 6200. From what i can tell this motherboard is fairly new so the drivers off the cd are the same off the webiste except their is a bios update thats recent about 2 weeks ago. oh and the power supply is an corsair Tx650w. Pretty much i have a dvdrom, burner, main harddrive, external hardrive, and another internal harddrive that I dont use because im out of parallel connections so im going to upgrade my dvd drives to sata soon.

Apart from the basic crashes that crash the system after 30 min after boot there was a new one today where it didnt make it past the windows boot screen and this is the dump file it gave me.

 

[ickymay]

can you force a bluescreen with the external drive disconnected ?

also try removing all but one sticks of ram and see if you can force a bluescreen crash ?

the latest .dmp file appears to be corrupted, which can often happen during the crash, but it does suggest your sound driver viahduaa.sys was responsible ?

over the seven .dmp's you have provided the main ntkernel is crashing for a variety of reasons ranging from MEMORY_MANAGEMENT 0x1a to PAGE_FAULT_IN_NONPAGED_AREA 0x50 to SYSTEM_SERVICE_EXCEPTION 0x3b ..................

at this point Ram timings or voltages power supply or a hardware device could well be the cause so please try the first two suggestions and when i get more time I will look over the files in griffs logs

 

[squallheart]

Argh i was just writing a response when it crashed trying to install adobe acrobat @_@

Anyway I was reading my manual and i cant seem to find the memory module that i bought or came with the package under the supported memory list. I even went to their website and downloaded the latest QVL and still cant find it on the list. What is odd is the motherboard has a mem ok feature where you hold it down it reboots and scans the memory. After that it saves settings to the bios. So far everything is detected ok.

In regards to the western digital external hd whats interesting about that is on xp when i had it the software it came with would always freeze to the point i had to end the process. After that the hd would still run though i wonder if on windows 7 its the same thing but it crashes the system? might be a thought.

Im pretty sure i plugged in all the cables properly as i followed the layout from old mother board. The only part i was iffy was on the usb controller connections and the system panel connector but i figured black always means ground no matter the electronic equipment so i went with that.

Heres the bsod dump

 

[ickymay]

Argh i was just writing a response when it crashed trying to install adobe acrobat @_@

Anyway I was reading my manual and i cant seem to find the memory module that i bought or came with the package under the supported memory list. I even went to their website and downloaded the latest QVL and still cant find it on the list. What is odd is the motherboard has a mem ok feature where you hold it down it reboots and scans the memory. After that it saves settings to the bios. So far everything is detected ok.

In regards to the western digital external hd whats interesting about that is on xp when i had it the software it came with would always freeze to the point i had to end the process. After that the hd would still run though i wonder if on windows 7 its the same thing but it crashes the system? might be a thought.

Im pretty sure i plugged in all the cables properly as i followed the layout from old mother board. The only part i was iffy was on the usb controller connections and the system panel connector but i figured black always means ground no matter the electronic equipment so i went with that.

Heres the bsod dump

so can you try my first two suggestions please but not at the same time

 

[squallheart]

Thanks again for your help. I will go ahead and do the ram process. So you want me to pull all the ram out and boot it with just one? to see if it crashes o.o I actually just ordered a SSD not saying it might help it but I need faster boot times and im planning on also buying a new tower. The strangest thing i turned it on today and wouldnt let me log in kept bsod'ing i turned off external HD and it booted the pc made two beeping sounds. Sorry for the late responses. Theres beend alot of thunderstorms here ins sunny california so power up and down.

 

[ickymay]

Thanks again for your help. I will go ahead and do the ram process. So you want me to pull all the ram out and boot it with just one? to see if it crashes o.o I actually just ordered a SSD not saying it might help it but I need faster boot times and im planning on also buying a new tower. The strangest thing i turned it on today and wouldnt let me log in kept bsod'ing i turned off external HD and it booted the pc made two beeping sounds. Sorry for the late responses. Theres beend alot of thunderstorms here ins sunny california so power up and down.

yes run it with one stick of ram and see how it behaves ?

 

[squallheart]

i think i just found a breakthrough . I installed my ssd and reconnected everything . Well after i booted my pc i forgot i had my usb drive with memtest86 on it so with i hit enter to run win 7 installation cd mem ran instead. Whats odd is last time ran it it found nothing but this time. its found 305920 errors. Iths passed 2 tests and is currently on the 8th test as i write this. So am i to assume memory is defective. I haven't installed win 7 on ssd since its been 5 hours and tests still running.

 

[ickymay]

i think i just found a breakthrough . I installed my ssd and reconnected everything . Well after i booted my pc i forgot i had my usb drive with memtest86 on it so with i hit enter to run win 7 installation cd mem ran instead. Whats odd is last time ran it it found nothing but this time. its found 305920 errors. Iths passed 2 tests and is currently on the 8th test as i write this. So am i to assume memory is defective. I haven't installed win 7 on ssd since its been 5 hours and tests still running.

I recommend burn to CD (using an ISO burner) & run from boot memtest86+ for at least 5 passes, please move the sticks singly and together between slots to verify motherboard ram slots work as well as the ram sticks and let us know how it goes