BSOD New Custom pc

[squallheart]

ok heres an update. (Note im typing this again because as i was typing it crashed) I installed win 7 on my new SSD. It boots really fast and runs great. I ran memtest 86 though through usb i dont know does running it through cd make a difference? ANyway ran the test and everything it found no errors i even moved the memory sticks to the second dimm slots. The crash i got about 5 min ago at least this time i could clearly see it said memory management. Again note its installed cleanly no drivers or software installed other than the barebones. Only drivers installed are off the cd the motherboard it came with.

Heres something interesting as well i went into bios and change some settings. This time i disabled fast boot so it can show me the status of the devices booting up. Now yesterday it went normal but today after a cold boot it said Ram R/W test failed press F1 to continue. Now putting that with memery management im guessing it might be ram issues. What would you suggest the next step would be? Return the memory or do a bios update just in case. Im am really lost because system is freshly installed. Am at the point of thinking of going back to win xp lol.

 

[ickymay]

Again note its installed cleanly no drivers or software installed other than the barebones. Only drivers installed are off the cd the motherboard it came with.

this could be your problem as the drivers supplied on the cd with the motherboard are almost certainly going to be old :shock:

update all your drivers to latest version from manufacturers website, check motherboard BIOS version , disconnect your external drive then ;-

run your system with only one stick and monitor for crashes

 

[squallheart]

Roger will do. Note the drivers off the cd are the latest except sound driver has a newer version. The installation cd checks for new versions. in regards to bios there is a new version thats 4 months newer should i update bio? I'll run the system with one stick alternating after cold boot.

 

[ickymay]

which version bios do you currently have ?

lets try eliminate or identify Ram as the problem before changing any more variables

upload any new .dmp files as they happen ?

 

[squallheart]

Hello Ickymay,

Today after waking up i removed one of the memory sticks and booted my pc wich just one installed. Its been running for about an hour and a half and has yet to crash or give me that evil blue screen. Please note usually crashes in about 15 to 30 min of booting up so far its a good sign.

I checked the bios version and from what i can tell under the regedit it says DATE 8/24/2010 Ver8.00.15 So from what i take it i checked the bios update list at asus site and copied from where i believe to be the right version and up the list.

Version 2104

DescriptionM4A785TD-M EVO BIOS 2104
Support new CPUs. Please refer to our website at: ASUSTeK Computer Inc.-Support-

File Size 751.64 (KBytes)2010/09/30 update

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Version 2103

DescriptionM4A785TD-M EVO BIOS 2103
Support new CPUs. Please refer to our website at: ASUSTeK Computer Inc.-Support-

File Size 751.59 (KBytes)2010/07/15 update

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Version 2006

DescriptionM4A785TD-M EVO BIOS 2006
Improve system stability.

File Size 750.71 (KBytes)2010/04/22 update

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Version 2005

DescriptionM4A785TD-M EVO BIOS 2005
Support new CPUs. Please refer to our website at: ASUSTeK Computer Inc.-Support-

File Size 750.62 (KBytes)2010/04/16 update

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Version 2004

DescriptionM4A785TD-M EVO BIOS 2004
Support new CPUs. Please refer to our website at: ASUSTeK Computer Inc.-Support-

File Size 747.44 (KBytes)2010/04/01 update

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Version 0921

DescriptionM4A785TD-M EVO BIOS 0921
01. Improve system stability.
02. Fix the issue that HDD size may be shown incorrectly when using HDDs bigger than 2.2TB.

File Size 752.22 (KBytes)2010/03/23 update

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Version 0918

DescriptionM4A785TD-M EVO BIOS 0918
Fix the issue that system may take a long time to resume from S3/S4 when enable ACC and open AOD.

File Size 752.2 (KBytes)2010/01/20 update

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Version 0915

DescriptionM4A785TD-M EVO BIOS 0915
Fix the issue that system may hang during POST when using SAMSUNG-DDRIII1333-2G (M378B5673FH0-CH9) memory which were produced during 43~44 week.

File Size 751.52 (KBytes)2010/01/08 update

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Version 0910

DescriptionM4A785TD-M EVO BIOS 0910
Improve ACC unleashing mode function.

File Size 751.22 (KBytes)2009/12/09 update

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Version 0904

DescriptionM4A785TD-M EVO BIOS 0904
Improve system stability and performance for certain memory.

File Size 746.82 (KBytes)2009/10/29 update

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Version 0903

DescriptionM4A785TD-M EVO BIOS 0903
01. Improve system stability and performance for certain memory.
02. Fix the issue that Dell Multimedia keyboard or Logitech G15 may not be detected during POST.

File Size 746.76 (KBytes)2009/10/22 update

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Version 0902

DescriptionM4A785TD-M EVO BIOS 0902
Improve the system performance when over clocking.

File Size 746.69 (KBytes)2009/09/17 update

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Version 0807

DescriptionM4A785TD-M EVO BIOS 0807
01. Fix the issue that system may fail to resume from S3.
02. Improve the system stability and performance for certain memory .
03. Support new CPUs. Please refer to our website at: ASUSTeK Computer Inc.-Support-

File Size 745.74 (KBytes)2009/09/16 update

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Version 0805

DescriptionM4A785TD-M EVO BIOS 0805
Fix the issue that NB clock may not be shown correctly in BIOS setup.

File Size 740.32 (KBytes)2009/09/10 update

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Thats the list i got. I didnt upload a dump file because when it crashed last i didnt think it saved it.

QUICK UPDATE: Its been 8 hours now and im posting before i go to sleep and it hasnt crashed through out this whole time o.o.

 

[ickymay]

Hello Ickymay,

Today after waking up i removed one of the memory sticks and booted my pc wich just one installed. Its been running for about an hour and a half and has yet to crash or give me that evil blue screen. Please note usually crashes in about 15 to 30 min of booting up so far its a good sign.

I checked the bios version and from what i can tell under the regedit it says DATE 8/24/2010 Ver8.00.15 So from what i take it i checked the bios update list at asus site and copied from where i believe to be the right version and up the list.

Version 2104

DescriptionM4A785TD-M EVO BIOS 2104

ok no crashes is a good sign and if it's still working well then we are on the right track , now this next bit is critical ?

I looked up your motherboard from your system specs on this forum and you state you have the

ASUS M4A87TD EVO ATX AMD Motherboard

but the motherboard you have looked up is the

M4A785TD-M EVO

now although similar these are different motherboard versions and might have totally different BIOS files etc ?

to look up your bios and board version please download and run blackbox 64 bit and under the system tab is the motherboard and BIOS version ?

to look up your model numbers BIOS history on the ASUS website click the link Download product BIOS, Drivers , User Manuals and Utilities here. then select product motherboard then search then scroll down the list to "SocketAM2/AM2+/AM3" and click your exact model > select your Operating System and click search then expand the BIOS history button , we are looking for any reference to a fix for system and or ram compatibility ?

let us know how it goes ?

 

[squallheart]

Version 1005

DescriptionM4A87TD EVO BIOS 1005
Fix the issue that system may be unable to use Razer Tarantula USB keyboard.

File Size 805.36 (KBytes)2010/09/03 update

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Version 0902

DescriptionM4A87TD EVO BIOS 0902
Update JMicron option ROM.

File Size 801.94 (KBytes)2010/06/04 update

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Version 0801

DescriptionM4A87TD EVO BIOS 0801
Improve system stability.

File Size 801.94 (KBytes)2010/05/19 update

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Version 0605

DescriptionM4A87TD EVO BIOS 0605
Improve system stability.

File Size 801.2 (KBytes)2010/04/30 update

Download from

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Version 0501

DescriptionM4A87TD EVO BIOS 0501
Initial release.

File Size 800.63 (KBytes)
Ok this is what I have found. Can't believe i put the wrong motherboard rookie mistake lol. Anyway i ran that black box program and bios version is 1005 which means i have the latest one :/

 

[ickymay]

Ok this is what I have found. Can't believe i put the wrong motherboard rookie mistake lol. Anyway i ran that black box program and bios version is 1005 which means i have the latest one :/

ok looks good so no more crashes so far ?

suggest run prime95 to stress your system and monitor for crashes ...... then if still no bluescreens swop the good stick you have in currently into the other slot to check to see if its a motherboard error and stress test that ...........

patience with this testing will bring us a more definitive conclusion

regarding your Ram this View attachment 128023 is the QVL and Gskill DDR1333 is listed with a specific module number running timings of 9-9-9-24 but only as a (3x2GB) combo ?

the only ram to combine (4x2Gb) for 8GB total is the corsair ?

can you please download and run the 64 bit version of black box and post a screenshot of the memory tab ?
also the processor tab to check the series for restrictions of the AMD chip (which holds the memory controller)

 

[squallheart]

Will do. I will stress test tomorrow after work. I did notice like u mention my memory is not listed but ive read users mentioning they are running memory thats not on that list fine. But ill test tomorrow and post the pics.

 

[squallheart]

ok its saturday evening and i left the test running overnight. It has passed all the testing so far I think that should be enough. So after i post this i will move the memory stick to another dimm slot and run the test. Do you want me to test the other memory stick i have in a static bag?

Here is as well the pics you asked me to take in blackbox. i guess ilil put the results for stress test.

 

[ickymay]

ok its saturday evening and i left the test running overnight. It has passed all the testing so far I think that should be enough. So after i post this i will move the memory stick to another dimm slot and run the test. Do you want me to test the other memory stick i have in a static bag?

Here is as well the pics you asked me to take in blackbox. i guess ilil put the results for stress test.

yes I would personally check the other slot and then repeat the process with your other stick then you will definitively know if it's a bad stick or slot , or if it is simply the combination of two Gskill F3-1066CL9-4GBRL sticks that is tipping the timings out of tolerance and crashing your system ?

 

[squallheart]

Will do ickymay. Currently the the test stress is running on memory slot b_2 with the memory stick from the fist test. Left it overnight and its at 80% so far. I will test slots A_1 and B_1 with the memory stick i have yet to test that is in my static free bag. Do I just test the slots for Stage 1 in prime 95? I dont know if im supposed to go pass stage 1 or if it passes it everything is ok. This stress test takes a while lol.

 

[ickymay]

Will do ickymay. Currently the the test stress is running on memory slot b_2 with the memory stick from the fist test. Left it overnight and its at 80% so far. I will test slots A_1 and B_1 with the memory stick i have yet to test that is in my static free bag. Do I just test the slots for Stage 1 in prime 95? I dont know if im supposed to go pass stage 1 or if it passes it everything is ok. This stress test takes a while lol.

stage 1 should be enough

 

[squallheart]

Thank you starting stage 1 on dimm 1 dimm b_2 was a success.

 

[squallheart]

Its still testing. I selected stress test instead of primenet. Heres something odd, I turned off the pc and put the memory stick i had yet to test into Dimm_1 slot. Booted up the pc and it crashed o.o I got a blue screen so it restarted fine. I go to run the stress test and the first time i tried to launch it failed. So i tried it again and it started running the self tests. What i noticed different from this test and the other two i did with the other memero stick is when im opening the browser or hell moving the mouse it seems to be freezing sort of lagging. With the other test I could do other things with out any slowdown which is rather odd. It seems its struggling a little bit. So far on the self test it says everything is passing though.

 

[ickymay]

Its still testing. I selected stress test instead of primenet. Heres something odd, I turned off the pc and put the memory stick i had yet to test into Dimm_1 slot. Booted up the pc and it crashed o.o I got a blue screen so it restarted fine. I go to run the stress test and the first time i tried to launch it failed. So i tried it again and it started running the self tests. What i noticed different from this test and the other two i did with the other memero stick is when im opening the browser or hell moving the mouse it seems to be freezing sort of lagging. With the other test I could do other things with out any slowdown which is rather odd. It seems its struggling a little bit. So far on the self test it says everything is passing though.

this could well be a bad stick or slot, memory tests don't always highlight bad ram when a stressed system will :shock:

 

[squallheart]

Hmm should i let the stress test continue, like i said so far is passed the tests but i did get a blue screen on start up. Unless you want me fiinissh the testt then onn the same slot i got the crash use the the memory stick i got good results with in the previous two tests. BTW is the stress test the same as primenet? lol cause im not sure if the stress test tells you its done seems rather long and i dont see a % complete anywhere @_@

 

[ickymay]

what you need to do is be able to is consistently force a bluescreen with a specific ram stick/slot combination then we can decide the best way to fix it

don't be scared of the bluescreens as they are windows way of protecting itself and its integrity and you are ideally working towards solving the problem, which now almost certainly looks like a bad stick or slot ?

The stress test is exactly what it says it doesn't really have an end it simply runs the computer at 100% to stress the components and you need to use it until you can faithfully reproduce the crash ?

It is beginning to look like RMA the ram might be the simplest solution (although it might be just one bad stick), but It would be nice to be 100% sure you don't have a motherboard fault first ?

 

[squallheart]

Thank you for all your input. So far with the latest stress test on Dimm_3 it has passed. The only crash i got was with dimm 1 with memery stick. Also not im prety sure if i run the stress test with both ram sticks in, it will crash havent testted it but i notice everytime they are both in they do. Im pretty sure its not slots since it has passed all tests. So what wouuldd your next suggestion be?

 

[ickymay]

Thank you for all your input. So far with the latest stress test on Dimm_3 it has passed. The only crash i got was with dimm 1 with memery stick. Also not im prety sure if i run the stress test with both ram sticks in, it will crash havent testted it but i notice everytime they are both in they do. Im pretty sure its not slots since it has passed all tests. So what wouuldd your next suggestion be?

can you make it crash by using the same stick in dimm 1 ?

you need to determine if it's the stick or the motherboard ?

where did you buy your components ?