Solved BSoD, not booting to safe mode

[ken2times]

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BSoD, not booting to safe mode
Hi all,

First timer, everything was spot on this year, until the dreaded BSoD.

Downloaded new Kaspersky - total security 2016, 2 days ago, started to bootup day after and......?
Unable to boot in- ' windows manager ' unable to launch - 'startup repair ' 'startup cannot repair this computer automatically '

Wireless mouse disables when I need to select option

So contacted them, they sent me the download link to there rescue disk.

Still unable to boot, but managed to save all my files, it looks like a clean install.
But don't have a clue, not very technical.

Can anyone assist please,

 

[ken2times]

Tried changing my usb port,was using 3.0 now using 2.0 port for wireless mouse, it works, I am now able to boot from my installation disc, and select my option, I have selected, ' repair your computer '
Then receive - system recovery options - ' use recovery tools that can help fix problems starting windows.'
- I select my operating system on 'c ' drive and click load drivers ' - but it then asks me to- ' insert the installation media for the device'
Unsure of next move?

 

[axe0]

Hi ken2times,

Welcome to the 7forums

It would be appreciated if you could formulate your sentences more completely, this way I can understand you better

I have a question for you, do you see the OS driver in the boot options?
It sounds to me like your MBR (Master Boot Record) is damaged.
NOTE: MBR is a wild guess, but I mentioned it because it is frequently used, if you don't have MBR please let me know
http://www.sevenforums.com/tutorials/20864-mbr-restore-windows-7-master-boot-record.html

 

[ken2times]

Hi axe0,
Thanks for replying.

Yes I apologize for my poor sentencing, must improve.:huh:

Not very technical, this is what I see-

Advanced boot options-
Safe mode
Safe mode with networking
Safe mode with command prompt
Enable boot logging
Enable low resolution video
Last known good configuration
Directory services restore mode
Debugging mode
Disable automatic restart on system failure
Disable driver signature enforcement
Start windows normally

How do I find out if I have MBR?

 

[ken2times]

Hi axe0,


Just run bootrec.exe/fixmbr

And bootrec.exe/fixboot

In command prompt, both say successfully completed.

What should I do next?

 

[axe0]

To find out about it you should at least get access to command prompt

- Last known good configuration
Have you tried this option?

Btw, what BSOD code do you get?
Please make a photo of it if you don't know, it would help troubleshooting.

 

[ken2times]

Tried,

Last known good configuration -- this goes straight to BSoD, it only flashes on for half a second, then off again, too quick to note the error code?

 

[axe0]

What are your system specs so far you know?

 

[ken2times]

Win7

64bit


Asus p9x79 motherboard

Intel i7 3820 processor

Asus GT620 Graphics card

16GB Corsair memory

 

[axe0]

What hard drive(s) do you have?

 

[ken2times]

1- 120 GB SLD SOLID3

I have two more HDD not sure, I think they are 200GB Seagates

 

[axe0]

Going back to this question

do you see the OS drive in the boot options?

When you boot into your BIOS or boot options, do you see the driver that contains your OS?

 

[ken2times]

when boot to Bios
F8- boot menu

Windows boot manager

( p1:OCZ-SOLID3 )-Windows was installed here, OS not stated?

P6: PIONEER BD-RW

UEFI: USB DISK 2.0
UEFI: PIONEER BD-RW
P1: OCZ- SOLID3
P3:WD1600AAJS-OOPSAO
P4:ST3160812AS
USB DISC 2.0

 

[ken2times]

Yes I see windows7, in boot manager

 

[axe0]

Just to make sure your hard drive(s) are fine.

Diagnostics Test

 HDD TEST

Run chkdsk
Disk Check - Windows 7 Help Forums

Run HDTune to

• scan for errors, no quick scan but full scan
• check the health,
• benchmark.

It may take some time, but please take the time you need to perform it properly.
Let me know what the results are

• of the error scan,
• make a screenshot of the health of every hard drive and post the screenshots,
• post screenshots with the benchmark of the
  • transfer rate,
  • access time,
  • burst rate,
  • cpu usage.

 

[ken2times]

Hi axe0,

Sorry it has taken me so long to reply, after I finished work yesterday and got home ( around 6:30 ) I had to leave the house again.

So just got to run - chkdsk via command prompt, I checked for errors on all three HDDs.
The results, all say ' no problems found '

I have not run HD tune yet, not sure how to access them?


I have noticed, if I boot from Kaspersky rescue disc, only drives ' c ' & ' d ' are recognised, but when I run command prompt, all three HDDs where there.

 

[axe0]

No worries about HDTune, I forgot about the boot problem when I posted it, you don't have to run HDTune.

 

[ken2times]

I have managed to a do reinstall of win7, ( custom )
All ok, except the usb 3.0 ports don't work now?

 

[axe0]

Good to hear about it, except for the USB part.
Now that you can boot, please provide more details about your system, this will help to help you better

Please run CPU-Z | Softwares | CPUID, open it and make screenshots of the following tabs

• CPU
• Mainboard
• Memory
• SPD*
• Graphics

*SPD shows the details of each module, you can show the details by choosing different slots in the left upper corner.
Please make screenshots of each module.

Please post each screenshot in your next reply/replies.

Please fill in your system specs

Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely.
How to fill in your system specs: