Solved BSOD: ntsokrnl.exe(+more) - happens randomly

[b9pl09]

All of these have happened during random times of the day. Playing league of legends. Browsing reddit. While I'm asleep. They seem to be VERY random. Normally once every two days. I've had two today, though.

Initially I thought it was a PSU problem(had 650watt) so I upgraded to 850watt and it didn't help.

I'll be running a memtest 86 as soon as I post this and that will be going for at least 8 hours.

About computer: new build(two weeks). Everything apart from the HDDs and RAM is new. All clocks are stock.

Nvidia GTX 660ti
Intel I5 4670k
MSI Z87-GD65
Gskill Ripjaws DD3 1600 16gb(4x4)

Thank you for your time.

 

[Arc]

Hello OhNoVix.

Some of the BSODs are caused by Killer e2200 PCI-E Gigabit Ethernet Controller (NDIS 6.20) drivers.

fffff880`02f8c658  fffff880`0406b8fcUnable to load image \SystemRoot\system32\DRIVERS\bflwfx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bflwfx64.sys
*** ERROR: Module load completed but symbols could not be loaded for bflwfx64.sys
 bflwfx64+0x28fc
------------------------------------------------------------------------------------------
fffff880`02f8d688  fffff880`043483f0Unable to load image \SystemRoot\system32\DRIVERS\e22w7x64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for e22w7x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e22w7x64.sys
 e22w7x64+0x83f0

And the drivers are old.

3: kd> lmvm e22w7x64
start             end                 module name
fffff880`04256000 fffff880`04280000   e22w7x64   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\e22w7x64.sys
    Image name: e22w7x64.sys
    Timestamp:        Wed Dec 05 22:13:48 2012 (50BF79C4)
    CheckSum:         00035FA2
    ImageSize:        0002A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
3: kd> lmvm bflwfx64
start             end                 module name
fffff880`03a65000 fffff880`03bb8000   bflwfx64   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\bflwfx64.sys
    Image name: bflwfx64.sys
    Timestamp:        Thu Jun 14 21:31:42 2012 (4FDA0AE6)
    CheckSum:         00011EE2
    ImageSize:        00153000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Try to update those from Killer Gaming :: Support :: Driver Downloads

I also want to know ... which AV you are using?

Display driver is causing some issues too. Better you opt for a clean install with the version you have already installed. 0x3B BSODs are often caused by the wrong installation of the display driver.
Install the latest WHQL only.

• Uninstall All nvidia items in Control Panel > Programs and features
  • 3D Vision Control Driver
  • 3D Vision Driver
  • Graphics Driver
  • HD Audio Driver
  • PhysX
  • nvidia Update
  (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
• Now follow Drivers - Clean Left over Files after Uninstalling
• Boot normally now. Go to Drivers - Download NVIDIA Drivers, Download 320.49 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:
  
  

And make it sure that the OCZ-VERTEX4 SSD is running with the up-to-date firmware.
OCZ Toolbox: Firmware & BIOS Updates

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept then restart.

Let us know the results.
_______________________________________________________________________________
BSOD ANALYSIS:

BugCheck 3B, {c0000005, fffff8800413258f, fffff8800ce40700, 0}

Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_DEVICE::RemoveCommitment+67 )

Followup: MachineOwner
-----------------------------------------------------------------------------------------------
BugCheck 1E, {0, 0, 0, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiKernelCalloutExceptionHandler+e )

Followup: MachineOwner
-------------------------------------------------------------------------------------------
BugCheck 3B, {c000001d, fffff8800101d128, fffff8800a46e940, 0}

Probably caused by : fltmgr.sys ( fltmgr!FltpPerformPostCallbacks+208 )

Followup: MachineOwner
------------------------------------------------------------------------------------------
BugCheck D1, {fffff88008db3000, 2, 0, fffff88004375fa0}

*** WARNING: Unable to verify timestamp for e22w7x64.sys
*** ERROR: Module load completed but symbols could not be loaded for e22w7x64.sys
Probably caused by : e22w7x64.sys ( e22w7x64+19fa0 )

Followup: MachineOwner
---------

 

[b9pl09]

I don't use an antivirus. I guess I like to live dangerously. haha.

I'll do the suggested changes and get back to you if there is another bsod! thank you

 

[Arc]

I don't use an antivirus. I guess I like to live dangerously. haha.

I'll do the suggested changes and get back to you if there is another bsod! thank you

You live dangerously, but dont make the computer force to live dangerously. You are not my concern, but your computer is

Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

It is needed, as you need clothes.

 

[b9pl09]

Okay everything is updated. I did install the antivirus you suggested. No threats were found with either.

If I could make one note though. The killer network drivers are a huge pain. Maybe suggest getting the Killer Cleaner(from the same link you gave, under utilities)? I spent an hour after running the KN uninstaller trying figure it out. Basically I was stuck with no internet and it REFUSED to install the new drivers. I had to go to a friends house and download the Killer Cleaner and put it on a usb stick. It worked in about 5 seconds and I was good to go!

Everything else went very smooth My SSD had the updated firmware, though.

Thank you very much for your time.

 

[Arc]

Okay everything is updated. I did install the antivirus you suggested. No threats were found with either.

If I could make one note though. The killer network drivers are a huge pain. Maybe suggest getting the Killer Cleaner(from the same link you gave, under utilities)? I spent an hour after running the KN uninstaller trying figure it out. Basically I was stuck with no internet and it REFUSED to install the new drivers. I had to go to a friends house and download the Killer Cleaner and put it on a usb stick. It worked in about 5 seconds and I was good to go!

Everything else went very smooth My SSD had the updated firmware, though.

Thank you very much for your time.

Point noted. Thanks for it
Now observe the situation. Let us know how it is running.

 

[b9pl09]

It's back! different this time.

FYI I ran memtest 86 for 10ish hours, it completed 7.5 passes with no errors.

 

[kilyan]

All of these have happened during random times of the day. Playing league of legends. Browsing reddit. While I'm asleep. They seem to be VERY random. Normally once every two days. I've had two today, though.

Initially I thought it was a PSU problem(had 650watt) so I upgraded to 850watt and it didn't help.

I'll be running a memtest 86 as soon as I post this and that will be going for at least 8 hours.

About computer: new build(two weeks). Everything apart from the HDDs and RAM is new. All clocks are stock.

Nvidia GTX 660ti
Intel I5 4670k
MSI Z87-GD65
Gskill Ripjaws DD3 1600 16gb(4x4)

Thank you for your time.

Ntoskrnl and dxgmm1.sys are overclock related or insufficient power.
I just solved mine increasin voltages a little

 

[Arc]

It's back! different this time.

FYI I ran memtest 86 for 10ish hours, it completed 7.5 passes with no errors.

The latest BSOD is caused by intel XHCI drivers.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 44, {fffffa800cac5240, eae, 0, 0}

*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys"]iusb3xhc.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys"]iusb3xhc[/URL].sys
Probably caused by : [URL="http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys"]iusb3xhc.sys[/URL] ( iusb3xhc+6279b )

Followup: MachineOwner
---------

And the driver is very latest.

fffff880`04800000 fffff880`048c3000   iusb3xhc T (no symbols)           
    Loaded symbol image file: iusb3xhc.sys
    Image path: \SystemRoot\system32\DRIVERS\iusb3xhc.sys
[COLOR=Red]    Image name: iusb3xhc.sys
    Timestamp:        Fri Mar 29 18:06:19 2013 [/COLOR](51558AC3)
    CheckSum:         000C59AC
    ImageSize:        000C3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

So there is no bonafide reason for that driver to fail, other than some bloatware causing issues there.

Start Menu\Programs\MSI
Start Menu\Programs\MSI\CommandCenter
Start Menu\Programs\MSI\Live Update 5 
Start Menu\Programs\[COLOR=Red]MSI Intel Extreme Tuning Utility [/COLOR]

I blame the last one mostly ... they are not sure what they are tuning actually, and can cause any issue there. I'd recommend you to http://www.sevenforums.com/tutorials/219576-clean-up-factory-bloatware.html, with a special reference to Point #13

13. Consider a Clean Reinstall - Factory OEM Windows 7 which is often better than getting a new computer considering how pre-installed bloatware can corrupt Windows 7 even if it's completely cleaned up.

 

[b9pl09]

No bsod but while playing minecraft for a few hours my screen went black and flashed, on my system tray was "nvidia drivers stopped working and has recovered." I was tabbing between minecraft and youtube pretty often. nothing else going on my computer. a few people i've seen say it's a voltage issue, and a power saving issue. I removed all the power saving options for my GPU and hopefully that may fix something. If that doesn't work I'll try and up the voltage? really unsure what to think atm.

 

[Arc]

Like this?

I doubt that it is voltage issue. Mostly it is either a driver issue, or a hardware issue. So first let us eliminate the chance of the driver issue. Have another version of display driver, say 314.22 WHQL. Uninstall everything, and then perform a clean install as mentioned earlier.

Observe minutely if it is behaving the same with the 314.22 WHQL or not. Let us know.

 

[b9pl09]

while playing league of legends

using the 314.22 nvidia drivers

=(

 

[Arc]

Search for possible updates of Killer e2200 PCI-E Gigabit Ethernet Controller (NDIS 6.20) in Killer Gaming :: Support :: Driver Downloads .

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Let us know the results. And, let us know how you have installed the 314.22 driver. Have you uninstalled the earlier one first, and then performed a clean reinstall of the display driver, as I have suggested earlier?
______________________________________________________

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c000001d, fffff80002f870af, fffff88008249fe0, 0}

Probably caused by : ntkrnlmp.exe ( nt!NtRemoveIoCompletion+10f )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c000001d, Exception code that caused the bugcheck
Arg2: fffff80002f870af, Address of the instruction which caused the bugcheck
Arg3: fffff88008249fe0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

FAULTING_IP: 
nt!NtRemoveIoCompletion+10f
fffff800`02f870af c644243800      mov     byte ptr [rsp+38h],0

CONTEXT:  fffff88008249fe0 -- (.cxr 0xfffff88008249fe0)
rax=0000000000000000 rbx=fffff8800824aa10 rcx=fffff8a0035e1580
rdx=0000000000000000 rsi=00000000078fefa8 rdi=fffff8800824aa88
rip=fffff80002f870af rsp=fffff8800824a9c0 rbp=fffff8800824ab60
 r8=fffff8a00381e000  r9=0000000000000018 r10=fffffa800c7a3790
r11=00000000001f0003 r12=0000000000000001 r13=00000000078fefd0
r14=00000000078fefc8 r15=0000000073e32450
iopl=0         nv up ei pl zr na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010246
nt!NtRemoveIoCompletion+0x10f:
fffff800`02f870af c644243800      mov     byte ptr [rsp+38h],0 ss:0018:fffff880`0824a9f8=??
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff80002f870af

STACK_TEXT:  
fffff880`0824a9c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!NtRemoveIoCompletion+0x10f


FOLLOWUP_IP: 
nt!NtRemoveIoCompletion+10f
fffff800`02f870af c644243800      mov     byte ptr [rsp+38h],0

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!NtRemoveIoCompletion+10f

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  5147d9c6

STACK_COMMAND:  .cxr 0xfffff88008249fe0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!NtRemoveIoCompletion+10f

BUCKET_ID:  X64_0x3B_nt!NtRemoveIoCompletion+10f

Followup: MachineOwner
---------

 

[b9pl09]

I removed the old drivers with ccleaner > used driver sweeper > installed new drivers w/ just PhysX and a clean installation.

memtest ran 7.5 passes over 10 hours the other night.. I guess I could test it again.

I'll stress test with furmark sometime today.

 

[b9pl09]

bsod again while playing minecraft

ran furmark with the settings in the guide. leveled out at 72/73c temp and no artifacts.

 

[Arc]

Three more things I will ask.

Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings. Also set the BIOS to default, too.
How To Clear CMOS (Reset BIOS)

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU.

 

[b9pl09]

the 660 ti I have is the OC edition. it comes factory overclocked. ASUS GTX660 TI-DC2O-2GD5 GeForce GTX 660 Ti 2GB 192-bit GDDR5 PCI Express 3.0 x16 HDCP Ready SLI Support Video Card - Newegg.com

this is the exact card

PSU is a corsair 850w right out of the box, unless I have a severely broken brand new PSU wattage isn't the issue .

temps are ALL below normal levels.

I will let speccy run all day and post temps at the end. I've never seen anything overheat so I will be very surprised if it does.

 

[Arc]

If I go with all your statements, I have to suggest you to apply another one GPU and to observe the situation.... if it is behaving the same there or not.

If there is another GPU with friends and family that you can borrow for a day or so, get it.

 

[b9pl09]

I have a radeon 5770 I'll attempt to throw in later in the day.

 

[b9pl09]

And a crash while browsing reddit. This is with my old video card. This system hadn't blue screened or crashed in over two years so I can only assume it is a working one.