Solved BSOD occasionally, freeze 1-2 times a day

[amythius]

Long history with this issue. My machine basically freezes, all video stays the same, audio stop and it just 'hangs' like that until I manually hold the power switch. This happens about 1 to 2 times a day, depending on how long it has been on. It is NOT heat related, as it can happen 1 minute into computer on time, or 10 hours later. I get a few BSODs here and there and they are attached in accompanying .zip. But the freezes are WAY more prevalent.

I have done MANY things to remedy, including clean driver installs, memory tests and everything I can think of. I am very technical, I am just looking for a 'glaring' finger on the nose kind of issue here. I just basically have not done a full OS re-install, as this is very arduous and difficult given my current setup and software.

I suspect my Video card, as there are similar posts of Zotac cards freezing a machine. I went through their tech support, and the tech said "there is no issue since it ran fine during a benchmark". Haha, I have never heard something so ridiculous in my life. I am a software developer with kernel experience (not enough to WinDbg and crash dump analysis) and responses like that make me discredit a company.

Any help is greatly appreciated. Thanks.

Specs:
AMD FX-8350, 16 GB Ram (2x8), Kingston HyperX 3K 120 GB SSD, Zotac Geforce 570 GTX 1280 MB 320-bit GDDR5, ASRock 970 Extreme4 Mobo

Zotac Card is: ZT-50303-10M or ZT-50204-10M, pretty sure the 50303 ...

 

[Arc]

Update Realtek High Definition Audio Driver from Realtek

Let us know the results.

 

[amythius]

I ran that driver that was released in April 2013. I already have : the R271.exe installer installed. So I believe I am up to date, unless you have found a newer driver.

 

[Arc]

I ran that driver that was released in April 2013. I already have : the R271.exe installer installed. So I believe I am up to date, unless you have found a newer driver.

Be careful before saying it. See, your driver is 4 years old.

fffff880`0753c000 fffff880`0754a000   MBfilt64 T (no symbols)           
    Loaded symbol image file: [URL="http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys"]MBfilt64.sys[/URL]
    Image path: \SystemRoot\system32\drivers\[URL="http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys"]MBfilt64.sys[/URL]
    Image name: [URL="http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys"]MBfilt64.sys[/URL]
    Timestamp:        [COLOR=Red][B]Fri Jul 31 09:10:32 2009 [/B][/COLOR](4A7267B0)
    CheckSum:         0000FF02
    ImageSize:        0000E000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Description here: Driver Reference Table - MBfilt64.sys

And that is what is causing the BSODs.

fffff880`0aa69840  fffff880`07545000Unable to load image \SystemRoot\system32\drivers\[URL="http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys"]MBfilt64.sys[/URL], Win32 error 0n2
*** WARNING: Unable to verify timestamp for [URL="http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys"]MBfilt64.sys[/URL]
*** ERROR: Module load completed but symbols could not be loaded for [URL="http://www.carrona.org/drivers/driver.php?id=MBfilt64.sys"]MBfilt64.sys[/URL]
 MBfilt64+0x9000

I can say upto this.

 

[amythius]

Thank you so much for the analysis. I must, however, inform you that I re-ran the Realtek High Definition Audio driver installer. The file to do such a step was '64bit_Vista_Win7_Win8_R271.exe'. This installer did not appear to replace the driver in question. The build timestamp of said driver still points to a 2009 date, seen in the image below. Possibly this driver is linked to another installer, or a historical remnant. Althought it must be linked and real-time loaded in order to gain execution and crash... so something is using it.

I cannot use Process Explorer to see who links in 'MBfilt64.sys', are you aware of another method to see who is executing this driver?

I would hope I have the technical acumen to update audio drivers before posting here |:^)

 

[Arc]

I cannot use Process Explorer to see who links in 'MBfilt64.sys', are you aware of another method to see who is executing this driver?

We may try. Upload the list of all the third party drivers Using NirSoft DriverView :

• Download and execute Driverview
• View > Hide Microsoft Drivers
• Edit > Select all
• File > Save Selected Items
• In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
• Zip the .txt file and upload it.

 

[amythius]

Attaching Driverview results. I did some more searching and others have had similar issues... with no such remedy. I suspect this is even unrelated from the computer freezing issue..

 

[amythius]

Hrm, I must have missed attaching the driver view. PFA

 

[Arc]

It says that it is Creative.

==================================================
Driver Name       : MBfilt64.sys
Address           : 00000000`0757F000
End Address       : 00000000`0758D000
Size              : 0x0000e000
Load Count        : 1
Index             : 115
File Type         : Dynamic Link Library
[COLOR=Red]Description       : Creative Audio Driver[/COLOR]
Version           : 6.10.0.8
[COLOR=Red]Company           : Creative Technology Ltd.[/COLOR]
Product Name      : 
[COLOR=Blue]Modified Date     : 11/18/2009 7:12:00 AM[/COLOR] = [B]Driver's release date[/B]
[COLOR=SeaGreen]Created Date      : 9/6/2013 4:19:35 PM[/COLOR] = [B]Installation date[/B]
[COLOR=Red]Filename          : C:\Windows\system32\drivers\MBfilt64.sys[/COLOR]
File Attributes   : A
[COLOR=Red]Service Name      : MBfilt[/COLOR]
Service Display Name: 
==================================================

 

[amythius]

SOLUTION: update the motherboard BIOS. I am not even sure how I could miss this step. But this fixed the freezing and blue screens of my graphics and audio cards. Again, a BIOS update for my mobo fixed this issue. Thanks.

 

[Arc]

Good to know that your issue is over.

Let us know for any further issue.