BSOD occours at random several times daily.

[macca747]

HP XW8200 Workstation
Win7 Ultimate x64
Recently purchase system 2nd hand
New Installation of OS
2 x 80GB IDE HDD

Tried to upload bsod zip files but get invalid file error?

==================================================
Dump File : 050312-44687-01.dmp
Crash Time : 03/05/2012 12:38:42
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 00000000`00000008
Parameter 2 : 00000000`80050031
Parameter 3 : 00000000`000006f8
Parameter 4 : fffff800`02a9cb6c
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050312-44687-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 275,560
==================================================
==================================================
Dump File : 050312-44890-01.dmp
Crash Time : 03/05/2012 11:33:28
Bug Check String : APC_INDEX_MISMATCH
Bug Check Code : 0x00000001
Parameter 1 : 00000000`76ff060a
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00010000
Parameter 4 : fffff880`05fc9ca0
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050312-44890-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 275,560
==================================================
==================================================
Dump File : 050312-41859-01.dmp
Crash Time : 03/05/2012 10:29:39
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`03622348
Parameter 3 : fffff880`03621ba0
Parameter 4 : fffff800`02aa5a11
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+5b68
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050312-41859-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 275,560
==================================================
=================================================
Dump File : 050312-40515-01.dmp
Crash Time : 03/05/2012 10:25:41
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`06741ee8
Parameter 3 : fffff880`06741740
Parameter 4 : fffff800`02a95a11
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+5b68
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050312-40515-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 275,560
==================================================
Dump File : 050312-40531-01.dmp
Crash Time : 03/05/2012 09:51:17
Bug Check String : NTFS_FILE_SYSTEM
Bug Check Code : 0x00000024
Parameter 1 : 00000000`001904fb
Parameter 2 : fffff880`08267348
Parameter 3 : fffff880`08266ba0
Parameter 4 : fffff800`02ae1a11
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+5b68
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\050312-40531-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 275,560
==================================================
I should add that I have downloaded as far as I know the latest drivers from HP & that I have tried changing the video card & tried with just one monitor connected.

 

[writhziden]

The above .dmp reports indicate a hard disk problem; you may have hard disk errors, data corruption, bad/corrupted drivers, a bad connection between the hard disk and motherboard, etc.. It is difficult to ascertain exactly what the problem is without the full reports. Please follow the http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html to provide us with those reports.

 

[macca747]

Thanks, I've followed all the BSOD instructions & same as yesterday when I try to upload files I get an error saying the files are invalid. I'm using winzip to zip them.

 

[writhziden]

Try selecting all files, right click one, and click Send to -> Compressed (zipped) folder

 

[macca747]

Ok Cheers here you go

 

[writhziden]

Security Software: ??? I recommend either of these two setups:

• Microsoft Security Essentials - Free Antivirus for Windows
  
  
• http://www.sevenforums.com/system-s...-system-security-combination.html#post1732627

Download and install the security setup of your choice, update the software, and then run a full scan of your system for viruses and malware. If you only install MSE, I would also suggest installing and updating Malwarebytes : Free anti-malware, anti-virus and spyware removal download, but do not start the free trial/full version of Malwarebytes. Run a full scan with Malwarebytes after updating it. Post back the results.


Your errors appear to be hard disk related, but may be related to viruses. See how the above steps go first. Then we can proceed with other steps.

 

[macca747]

Thanks.

I've already got MSE

I tried running full scan with MAM but each time I got BSOD !

However both times it picked up same threat quickly.

I did quick scan, details attached.

 

[writhziden]

I would suggest starting a thread in System Security - Windows 7 Forums and posting that same log. If you have already deleted it off your system, you can always download it from this thread and then attach it to your new thread in that forum. The experts there should be able to help you clean up the trojan issue and give recommendations regarding security to combat the breach that trojan may have created on your system.

 

[macca747]

Ok thanks I've removed the Trojan now. I had originally changed back to my old video card because I thought that might be the problem. I've now reinstated the Nvida card that came with the HP workstation & connected up 2 monitors. I'm still getting BSOD but with different error messages now.

[FONT=Segoe UI, Arial]Crash Dump Analysis [/FONT]
[FONT=Segoe UI, Arial]Crash dump directory: C:\Windows\Minidump[/FONT]

[FONT=Segoe UI, Arial][FONT=Segoe UI, Arial]Crash dumps are enabled on your computer.
[/FONT][/FONT]

[FONT=Segoe UI, Arial]On Mon 07/05/2012 12:17:22 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050712-38562-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT] (nt+0x71F00)
Bugcheck code: 0x1 (0x7353048A, 0x0, 0x1, 0xFFFFF880046CECA0)
Error: [FONT=Segoe UI, Arial]APC_INDEX_MISMATCH[/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
Bug check description: This indicates that there has been a mismatch in the APC state index.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
[/FONT]

[FONT=Segoe UI, Arial]On Mon 07/05/2012 12:17:22 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntkrnlmp.exe[/FONT] (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x1 (0x7353048A, 0x0, 0x1, 0xFFFFF880046CECA0)
Error: [FONT=Segoe UI, Arial]APC_INDEX_MISMATCH[/FONT]
Bug check description: This indicates that there has been a mismatch in the APC state index.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
[/FONT]

[FONT=Segoe UI, Arial]On Mon 07/05/2012 11:57:08 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050712-48296-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT] (nt+0x71F00)
Bugcheck code: 0x1 (0x7FEFDFD47EA, 0x0, 0x1, 0xFFFFF880068AECA0)
Error: [FONT=Segoe UI, Arial]APC_INDEX_MISMATCH[/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
Bug check description: This indicates that there has been a mismatch in the APC state index.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
[/FONT]

[FONT=Segoe UI, Arial]On Mon 07/05/2012 11:42:48 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050712-44968-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT] (nt+0x71F00)
Bugcheck code: 0x1 (0x7FEFF22395A, 0x0, 0x1, 0xFFFFF88005D56520)
Error: [FONT=Segoe UI, Arial]APC_INDEX_MISMATCH[/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
Bug check description: This indicates that there has been a mismatch in the APC state index.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
[/FONT]

[FONT=Segoe UI, Arial]On Sun 06/05/2012 13:50:38 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050612-47578-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT] (nt+0x71F00)
Bugcheck code: 0x1 (0x7707060A, 0x0, 0x10000, 0xFFFFF880029AECA0)
Error: [FONT=Segoe UI, Arial]APC_INDEX_MISMATCH[/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
Bug check description: This indicates that there has been a mismatch in the APC state index.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
[/FONT]

[FONT=Segoe UI, Arial]On Sun 06/05/2012 13:05:39 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050612-45828-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]hal.dll[/FONT] (hal+0xDBC6)
Bugcheck code: 0xA (0x200, 0x2, 0x1, 0xFFFFF80002A84F39)
Error: [FONT=Segoe UI, Arial]IRQL_NOT_LESS_OR_EQUAL[/FONT]
file path: C:\Windows\system32\hal.dll
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: Hardware Abstraction Layer DLL
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
[/FONT]

[FONT=Segoe UI, Arial]On Sun 06/05/2012 12:35:27 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050612-45546-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT] (nt+0x71F00)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002AD4171, 0xFFFFF880065EC240, 0x0)
Error: [FONT=Segoe UI, Arial]SYSTEM_SERVICE_EXCEPTION[/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
[/FONT]

[FONT=Segoe UI, Arial]On Sun 06/05/2012 12:20:51 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050612-58000-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT] (nt+0x71F00)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002A9017C, 0xFFFFF88006020240, 0x0)
Error: [FONT=Segoe UI, Arial]SYSTEM_SERVICE_EXCEPTION[/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
[/FONT]

[FONT=Segoe UI, Arial]On Sun 06/05/2012 12:07:29 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050612-57703-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT] (nt+0x71F00)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80002AC917C, 0xFFFFF880067B2AC0, 0x0)
Error: [FONT=Segoe UI, Arial]SYSTEM_SERVICE_EXCEPTION[/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
[/FONT]

[FONT=Segoe UI, Arial]On Sun 06/05/2012 09:48:25 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050612-72968-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT] (nt+0x71F00)
Bugcheck code: 0xA (0x200, 0x2, 0x1, 0xFFFFF80002AD0F39)
Error: [FONT=Segoe UI, Arial]IRQL_NOT_LESS_OR_EQUAL[/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
[/FONT]

[FONT=Segoe UI, Arial]On Sat 05/05/2012 16:53:54 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050512-61984-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntfs.sys[/FONT] (Ntfs+0x5B68)
Bugcheck code: 0x24 (0x1904FB, 0xFFFFF88003512EE8, 0xFFFFF88003512740, 0xFFFFF80002AF3A11)
Error: [FONT=Segoe UI, Arial]NTFS_FILE_SYSTEM[/FONT]
file path: C:\Windows\system32\drivers\ntfs.sys
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT File System Driver
Bug check description: This indicates a problem occurred in the NTFS file system.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
[/FONT]

[FONT=Segoe UI, Arial]On Sat 05/05/2012 16:19:22 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050512-55171-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT] (nt+0x71F00)
Bugcheck code: 0x1 (0x776AFC0A, 0x0, 0x1, 0xFFFFF88006549CA0)
Error: [FONT=Segoe UI, Arial]APC_INDEX_MISMATCH[/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
Bug check description: This indicates that there has been a mismatch in the APC state index.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
[/FONT]

 

[writhziden]

Please provide us with the full crash reports by following the http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[macca747]

OK here goes

 

[James7679]

Hello macca747. My input here is not to replace the help of writhziden.

Now, I am familiar with some of your codes.
I don't know about the access you have in your BIOS, but are you overclocking? Are you using any kind of software to overclock in the OS?

I would like to see you follow this tutorial also.

Post back results.

 

[macca747]

Hi James, I have already ran Ramtest & got no errors, I used ramtestx64 let it run until over 100%.

I am not overclocking.

 

[James7679]

macca747, please upload screenies for the different tabs on CPUz.

 

[macca747]

Ok here you go

 

[James7679]

Real quick question while I'm looking this over, was this done with a load on the system? What are your cpu temps getting up to? This shows that at the time of the report that the temps were 62deg Celsius. Your tmax is 72deg Celsius. Also, any reason why you are running the ram @ 200mhz instead of 400mhz?

 

[macca747]

No load, I just started the system up again after being out for 45 mins & system was switched off.

I'm not sure what the temps get up to, but I get BSOD 1st thing in the morning as well as during the day.

I wasn't aware that RAM was running at lower mhz, its not something that I would change.

 

[James7679]

okay, thanks for that. You say you recently purchased this machine, has it had this problem since you purchased it? What changes have you made since you purchased it? Which driver version are you using for the GPU?

 

[macca747]

I did a fresh install of win7 ultimate x64 it was previously win vista x86

 

[James7679]

Okay, the driver date is from 2009, but I couldn't get a read on what the version is. Please go to Nvidia and download the current version driver for your GPU. After doing so, use Driver Sweeper to remove the old driver. Then, install the new driver and recheck for stability.