BSOD on Acer Aspire 5745g

[Jeked]

First time poster on this forum.

I have an Acer Aspire 5754g that encounter a BSoD. The HDD is a WD6400BEVT - 22A0RT.

When starting up / waking from hibernation a recieved an error saying that the waking had been currupted and needed a restart. I said ok, hit ENTER and watched restart.

It procedded to restart as normal, and then after pausing on the Stating Windows page for a while with the green load progress bar frozen went to a BSoD:
UNMOUNTABLE_BOOT_VOLUME

I looked around the net and tried a few things as listed below:

1. Tried to launch startup repair:
- Progresses startup until Black screen with only a mouse (mouse moves)
- If i lefty for about 5 min i eventually loads a blue/green backgroup with white swirls and a mouse (mouse still moves.)
- No fiurthur progress

2. Booting into safe mode.
- BSoD same as normal windows start.

3. Last known good configuration:
- Same as safe and normal loading

4. Booted a Win 7 Recovery/Repair Disc burnt from iso image from three different locations. (1 x torrent newegg, 1xiso newegg, 1xother location)
- None worked, all got to same stage as the startup repair (Step 1)

5. Booted an Ubuntu Live CD 10.10.
- Copied across most files i needed
- Checked out drive status. HD had 167 Errors under the section
- Tried to use ntfsfix and another ntfs tool however was prevented by the system and after more research realised i should leave that as a last resort.

6. Downloaded a WD diagnostic HDD tool.
- Didnt load

7. Downloaded a SeaGate diagnostic tool.
- Loaded and ran tests
- Short test <- Failed in seconds
- Long test <- Completed test but failed with 70 errors.
- Cannot attempt to repair as it is not a seagate HDD

8. Re-loaded Ubuntu to check disk errors. Now reports no error when checking unmounted drive but when mounted complains about no online compatabilioty for fsck tool for file system, which i believe stems from the fact it is NTFS.

I am trying to find a way to run chkdsk or fsck however i dont know how to do this if i cant log into windows in some for and get access to a CMD.

So suggestions on how i can get this access or some steps to solve? I am realistic in the sence that i know ill probably need a new disk however if i can recover it temp then best option.

Regards,
John Crombie

 

[DeanP]

Hi John,

7. Downloaded a SeaGate diagnostic tool.
- Loaded and ran tests
- Short test <- Failed in seconds
- Long test <- Completed test but failed with 70 errors.
- Cannot attempt to repair as it is not a seagate HDD

What Hard Drive do you use?
This sounds like a faulty hard drive to me according to the SeaTools results.

If you use a Western Digital HDD, then you may want to try this diagnostic tool: WD Support / Downloads / SATA & SAS / WD RE2

Regards. . .
Dean

 

[Jeked]

I have an Acer Aspire 5754g that encounter a BSoD. The HDD is a WD6400BEVT - 22A0RT.

I did try a version of that tool although I know it wasn't that one as the ver I tried was for all windows from 98 onwards from memory.

I will try this tool. I may have made significant progress on this ... I'll check back in a few hours with more but have managed to get the repair disc to finally run properly. Not sure if it was something I did or not though...

Thanks for the fast response

Regards

 

[DeanP]

If the WD HDD Test fails, then you may want to return the laptop if it is still in warranty.