BSOD on Crysis (3 times), and 1 during web browsing

remedybro

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3
Recently built this computer for my friend. I'm a little confused on where to go with this, because googling his error codes result a lot of different suggestions, but I'm looking for something a bit more concise because he's new to troubleshooting PCs and over an hour away. 3 times during Crysis, and then once during a regular web browsing session.

==================================================
Dump File : 100812-27908-01.dmp
Crash Time : 10/8/2012 4:38:53 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`0000000e
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02e8a5c1
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100812-27908-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7601
Dump File Size : 276,448
==================================================
==================================================
Dump File : 100712-19063-01.dmp
Crash Time : 10/7/2012 10:10:43 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`00000000
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+673fe
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70010
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100712-19063-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 276,392
==================================================
==================================================
Dump File : 100612-24492-01.dmp
Crash Time : 10/6/2012 2:23:05 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 00000000`fff0f040
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02c7af88
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70040
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+70040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100612-24492-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 276,224
==================================================
==================================================
Dump File : 100612-22791-01.dmp
Crash Time : 10/6/2012 9:05:13 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff880`02fa8610
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02c940f1
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70040
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+70040
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\100612-22791-01.dmp
Processors Count : 6
Major Version : 15
Minor Version : 7600
Dump File Size : 276,224
==================================================
What does he need to do?

Here are his specs:
Win 7 Pro 64 bit
Radeon HD 7850
FX-6200 6 Core 4.1 GHz
8 GB (2x4GB) G.SKiLL
ASUS M5A97 mobo
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Pro 64bit
OS
Windows 7 Pro 64bit

My Computer My Computer

At a glance

Microsoft Windows 7 Ultimate 64-bit 7601 Mult...Intel(R) Core(TM) i7 CPU Q [email protected] (Turbo...4.00 GBATI Mobility Radeon HD 5730
Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo Y560 Laptop
OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7 CPU Q [email protected] (Turbo boost 2.93ghz)
Motherboard
Lenovo KL3
Memory
4.00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5730
Sound Card
(1) ATI HDMI Audio (2) Realtek High Definition Audio
Monitor(s) Displays
1024 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-24A0RT0
Mouse
Logitech M305
Internet Speed
10 Mbps
Antivirus
My brain
Browser
Google Chrome
Other Info
Trying my best to learn.
here you go. I got him to enable driver verifier as well. Should he use the SF diagnostic tool if he BSODs with it enabled?
 

My Computer My Computer

At a glance

Windows 7 Pro 64bit
OS
Windows 7 Pro 64bit
Good job for already enabling, and yes that should be fine. I'll take a look the the dumps soon.
Ok run the driver verifier and upload any dumps. As well, hardware is a probably cause.
 

My Computer My Computer

At a glance

Microsoft Windows 7 Ultimate 64-bit 7601 Mult...Intel(R) Core(TM) i7 CPU Q [email protected] (Turbo...4.00 GBATI Mobility Radeon HD 5730
Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo Y560 Laptop
OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7 CPU Q [email protected] (Turbo boost 2.93ghz)
Motherboard
Lenovo KL3
Memory
4.00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5730
Sound Card
(1) ATI HDMI Audio (2) Realtek High Definition Audio
Monitor(s) Displays
1024 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-24A0RT0
Mouse
Logitech M305
Internet Speed
10 Mbps
Antivirus
My brain
Browser
Google Chrome
Other Info
Trying my best to learn.
Here's a new crash he got while playing BF3 with driver verify enabled.
 

My Computer My Computer

At a glance

Windows 7 Pro 64bit
OS
Windows 7 Pro 64bit
Dump was inconclusive really, but previous ones point to hardware. As you have built it, maybe you could give him instructions on how to check the seating of components. As well if it helps run these stresstest for any hardware defects.
Stresstests:
Ram : http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
General hardware: http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html ( (Three pre-set configurations are available: Small FFTs and In-place FFTs, and Blend. Small and In-place modes primarily test the FPU and the caches of the CPU, whereas the Blend mode tests everything, including the memory.)
Graphics: http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html (Do the above Graphics test only with the latest drivers, and then Run it until the temperatures stop increasing; should be less then 10 minutes. If you don't see any crazy glitches or distortion on the screen, The test most likely passed. Take note if the Temperature gets too high, or you see Visual artifact - Wikipedia, the free encyclopedia to stop the test.)
 

My Computer My Computer

At a glance

Microsoft Windows 7 Ultimate 64-bit 7601 Mult...Intel(R) Core(TM) i7 CPU Q [email protected] (Turbo...4.00 GBATI Mobility Radeon HD 5730
Computer type
Laptop
Computer Manufacturer/Model Number
Lenovo Y560 Laptop
OS
Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7 CPU Q [email protected] (Turbo boost 2.93ghz)
Motherboard
Lenovo KL3
Memory
4.00 GB
Graphics Card(s)
ATI Mobility Radeon HD 5730
Sound Card
(1) ATI HDMI Audio (2) Realtek High Definition Audio
Monitor(s) Displays
1024 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
WDC WD5000BEVT-24A0RT0
Mouse
Logitech M305
Internet Speed
10 Mbps
Antivirus
My brain
Browser
Google Chrome
Other Info
Trying my best to learn.
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