Solved BSOD on DRIVER_POWER_STATE_FAILURE, FAULTING_MODULE Mbm3CBus

[svchost2]

Hi!

Have had a few BSOD recently, it happens randomly 1 every 2 days. No new hardware was added. Re-installed N5321 gw Mobile Broadband Modem Port drivers (I suspected this one because of Mbm3CBus). BSOD Still happenning.

Any help would be highly appreciated! Thank you!

Here is WinDB report:

Loading Dump File [C:\Windows\Minidump\032715-9656-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`0024e702?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff8a0`0d5f9762?
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9a3c0?
Symbol search path is: SRV*your local folder for symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18741.amd64fre.win7sp1_gdr.150202-1526
Machine Name:
Kernel base = 0xfffff800`03464000 PsLoadedModuleList = 0xfffff800`036a8890
Debug session time: Fri Mar 27 03:37:38.247 2015 (UTC + 1:00)
System Uptime: 0 days 18:57:18.106
Loading Kernel Symbols
...............................................................
................................................................
................................................................
.....................
Loading User Symbols
Loading unloaded module list
..................
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa801578c670, fffff80000b9a3d8, fffffa8018cdb820}

Unable to load image \SystemRoot\system32\DRIVERS\Mbm3mdfl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Mbm3mdfl.sys
*** ERROR: Module load completed but symbols could not be loaded for Mbm3mdfl.sys
*** WARNING: Unable to verify timestamp for Mbm3CBus.sys
*** ERROR: Module load completed but symbols could not be loaded for Mbm3CBus.sys
Probably caused by : Mbm3CBus.sys

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa801578c670, Physical Device Object of the stack
Arg3: fffff80000b9a3d8, Functional Device Object of the stack
Arg4: fffffa8018cdb820, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE: 3

IMAGE_NAME: Mbm3CBus.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 51753945

MODULE_NAME: Mbm3CBus

FAULTING_MODULE: fffff8800940e000 Mbm3CBus

CUSTOMER_CRASH_COUNT: 1

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

BUGCHECK_STR: 0x9F

PROCESS_NAME: System

CURRENT_IRQL: 2

STACK_TEXT:
fffff800`00b9a388 fffff800`03549b92 : 00000000`0000009f 00000000`00000003 fffffa80`1578c670 fffff800`00b9a3d8 : nt!KeBugCheckEx
fffff800`00b9a390 fffff800`034e4cfc : fffff800`00b9a4d8 fffff800`00b9a4d8 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33af0
fffff800`00b9a430 fffff800`034e4b96 : fffff800`0368b140 00000000`0042bec1 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9a4a0 fffff800`034e4a7e : 0000009e`e114bf8a fffff800`00b9ab18 00000000`0042bec1 fffff800`03659aa8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9aaf0 fffff800`034e4867 : 00000025`26d03ac2 00000025`0042bec1 00000025`26d03ab3 00000000`000000c1 : nt!KiTimerExpiration+0x1be
fffff800`00b9ab90 fffff800`034d0bca : fffff800`03655e80 fffff800`03663cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9ac40 00000000`00000000 : fffff800`00b9b000 fffff800`00b95000 fffff800`00b9ac00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND: kb

FOLLOWUP_NAME: MachineOwner

FAILURE_BUCKET_ID: X64_0x9F_3_Mbm3Mdm_IMAGE_Mbm3CBus.sys

BUCKET_ID: X64_0x9F_3_Mbm3Mdm_IMAGE_Mbm3CBus.sys

Followup: MachineOwner
---------

0: kd> lmvm Mbm3CBus
start end module name
fffff880`0940e000 fffff880`0947d000 Mbm3CBus T (no symbols)
Loaded symbol image file: Mbm3CBus.sys
Image path: \SystemRoot\system32\DRIVERS\Mbm3CBus.sys
Image name: Mbm3CBus.sys
Timestamp: Mon Apr 22 15:21:09 2013 (51753945)
CheckSum: 0007148C
ImageSize: 0006F000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[Boozad]

Welcome to 7F. There are a few issues showing up in your dumps, I'll see if I can help you sort them out.

One

 INTEL WIRELESS WIFI LINK

Your Intel Wireless WiFi Link(?) driver has been flagged, it could be that it's conflicting with the Mobile Broadband drivers you've updated or it could need updating. Check for an update here.

fffff800`00b9a598  fffff880`06e7d358Unable to load image \SystemRoot\system32\DRIVERS\NETwsw02.sys, Win32 error 0n2
[COLOR=Red][B]*** WARNING: Unable to verify timestamp for NETwsw02.sys
*** ERROR: Module load completed but symbols could not be loaded for NETwsw02.sys[/B][/COLOR]
 NETwsw02+0x4a358

0: kd> lmvm NETwsw02
start             end                 module name
fffff880`06e33000 fffff880`071a3000   NETwsw02 T (no symbols)           
    Loaded symbol image file: NETwsw02.sys
    Image path: \SystemRoot\system32\DRIVERS\NETwsw02.sys
    Image name: NETwsw02.sys
    Timestamp:        [COLOR=Red][B]Mon Nov 17 09:29:32 2014[/B][/COLOR] (5469BFFC)
    CheckSum:         0034A37A
    ImageSize:        00370000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Two

 LENOVO DOZE MODE HDD CONTROL DRIVER

Your Lenovo Doze Mode HDD Control driver has been flagged. This one is old and needs updating, check for updates here.

fffff800`00b9a4f8  fffff880`01f2f248Unable to load image \SystemRoot\System32\DRIVERS\DzHDD64.sys, Win32 error 0n2
[COLOR=Red][B]*** WARNING: Unable to verify timestamp for DzHDD64.sys
*** ERROR: Module load completed but symbols could not be loaded for DzHDD64.sys[/B][/COLOR]
 DzHDD64+0x3248

0: kd> lmvm DzHDD64
start             end                 module name
fffff880`01f2c000 fffff880`01f37000   DzHDD64  T (no symbols)           
    Loaded symbol image file: DzHDD64.sys
    Image path: \SystemRoot\System32\DRIVERS\DzHDD64.sys
    Image name: DzHDD64.sys
    Timestamp:        [COLOR=Red][B]Mon Oct 24 11:10:13 2011[/B][/COLOR] (4EA53985)
    CheckSum:         0000E060
    ImageSize:        0000B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Three

 F3607GW MOBILE BROADBAND DEVICE MANAGEMENT DRIVER

The driver you expected is causing issues, again this could be down to a conflict with the Intel WiFi driver. Either check for an updated version or remove it completely.

fffff800`00b9a368  fffff880`09efa500Unable to load image \SystemRoot\system32\DRIVERS\Mbm3DevMt.sys, Win32 error 0n2
[COLOR=Red][B]*** WARNING: Unable to verify timestamp for Mbm3DevMt.sys
*** ERROR: Module load completed but symbols could not be loaded for Mbm3DevMt.sys[/B][/COLOR]
 Mbm3DevMt+0x6b500

0: kd> lmvm Mbm3DevMt
start             end                 module name
fffff880`09e8f000 fffff880`09f00000   Mbm3DevMt T (no symbols)           
    Loaded symbol image file: Mbm3DevMt.sys
    Image path: \SystemRoot\system32\DRIVERS\Mbm3DevMt.sys
    Image name: Mbm3DevMt.sys
    Timestamp:        [B]Mon Apr 22 14:25:50 2013[/B] (51753A5E)
    CheckSum:         00070F80
    ImageSize:        00071000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Four

 GRAPHICS DRIVERS

Both of your Intel and nVidia drivers have been flagged. It would be worth checking with your laptop's manufacturer for updated drivers for both.

nVidia Driver

Check for updates

fffff800`00b9a528  fffff880`061e939cUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
[COLOR=Red][B]*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys[/B][/COLOR]
 nvlddmkm+0x1be39c

0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0602b000 fffff880`06aea000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        [COLOR=Red][B]Mon Oct 28 21:45:01 2013[/B][/COLOR] (526EDADD)
    CheckSum:         00A9FA3A
    ImageSize:        00ABF000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Intel Driver

Check for updates

fffff800`00b9a718  fffff880`05709512Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
[COLOR=Red][B]*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys[/B][/COLOR]
 igdkmd64+0xbd512

0: kd> lmvm igdkmd64
start             end                 module name
fffff880`0564c000 fffff880`05a8a220   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        [COLOR=Red][B]Thu Aug 08 15:38:55 2013[/B][/COLOR] (5203AD7F)
    CheckSum:         0044D281
    ImageSize:        0043E220
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[svchost2]

Ok thank you! I will check these drivers below and will report if it is still happening!

 

[svchost2]

I was going to post that I had no BSOD since 1 week and mark it as solved and then it happened again: 20 minutes ago.

What was done:

I updated the intel wireless link and the F3607GW MOBILE BROADBAND (which in fact was already in the latest version from lenovo site).

I must confess I did not find to which driver could correspond the LENOVO DOZE MODE HDD CONTROL DRIVER. There were no reference for this on lenovo website. Do you know what I could update for this one?

After today's BSOD I completly removed F3607GW MOBILE BROADBAND. (I uninstalled it from Program manager and also checked that windows is in manual installation of drivers so it does not re-install it automatically)

I will see if it happens again.

 

[Boozad]

I'll look into the Doze Mode although I've never heard of it before to be honest. Keep us posted.

EDIT: There's some info on it here.

 

[svchost2]

Thank you for the link.

I read carefully the link but they did not seem to be all talking of the same program but 2 different one:

- I checked the POWER MANAGER FOR WINDOWS 7 from Power Manager for Windows 7 (32-bit, 64-bit), Vista (32-bit, 64-bit) - Laptop - Lenovo Support (US) and I have the latest version, as I am using this soft I don't want to uninstall it for the moment (only if nothing else worked)

- I removed ThinkVantage Access Connections as I don't use it


I will keep you posted!

 

[svchost2]

Ok so it has been 3 weeks since no BSOD happened (it used to happen every 3 days) so I can now say that it is solved!

Thank you very much for your help!

 

[Boozad]

You're welcome, thanks for letting us know.