So, I'm writing this for a friend of mine. He's using an Acer E15 E-571G-73ST that happened to be BSOD'ing frequently in the past few weeks. One thing that we noticed is that whenever the dGPU is being used (840M), the laptop just BSODs, either idling or doing something heavy. So he decided to uninstall the dGPU drivers and used the Intel HD Graphics, then we found out that there's no more BSOD's occuring. We have used different drivers (like from 355.xx~360.xx) and the laptop still BSODs.
He has sent it back to Acer and they said that there's a fan issue so they replaced it. When he got it back, he tested it using the dGPU. On the first game he played, it BSOD'ed. Though after that it's all fine, but a few days later, the BSODs returned so he decided to uninstall the dGPU drivers again and just like last time, it's working fine. I'm currently thinking that the dGPU might be damaged since according to Acer, there's a fan issue.
Specs:
Acer E15 E-571G-73ST
Windows 7 Professional x64
Intel Core i7-4510U
Nvidia GeForce 840M
8GB DDR3 RAM
1 TB HDD
I only got the .dmp file from him for the mean time. I'll try to get the DM Log tomorrow.
He has sent it back to Acer and they said that there's a fan issue so they replaced it. When he got it back, he tested it using the dGPU. On the first game he played, it BSOD'ed. Though after that it's all fine, but a few days later, the BSODs returned so he decided to uninstall the dGPU drivers again and just like last time, it's working fine. I'm currently thinking that the dGPU might be damaged since according to Acer, there's a fan issue.
Specs:
Acer E15 E-571G-73ST
Windows 7 Professional x64
Intel Core i7-4510U
Nvidia GeForce 840M
8GB DDR3 RAM
1 TB HDD
I only got the .dmp file from him for the mean time. I'll try to get the DM Log tomorrow.
My Computer
At a glance
Windows 7 Professional 64-bit (6.1, Build 7601)Intel Pentium G3258 @ 3.80 GHz (OC'd)Team Elite 4 GB DDR3 1600 MHzPalit GTX 1060 6 GB Super JetStream
- Computer type
- PC/Desktop
- Computer Manufacturer/Model Number
- Built
- OS
- Windows 7 Professional 64-bit (6.1, Build 7601)
- CPU
- Intel Pentium G3258 @ 3.80 GHz (OC'd)
- Motherboard
- Gigabyte Z97-HD3
- Memory
- Team Elite 4 GB DDR3 1600 MHz
- Graphics Card(s)
- Palit GTX 1060 6 GB Super JetStream
- Monitor(s) Displays
- HP x20 LED Series Wide LCD Monitor
- Screen Resolution
- 1600x900 pixels
- Hard Drives
- Western Digital Caviar Blue WD10EZRZ 1TB @ 7200 RPM,
Western Digital 3200BEV External HDD 298.09 GB, WD Elements WDBUZG0010BBK-05 External HDD 1TB
- PSU
- Seasonic G-550 550W 80+ Gold
- Keyboard
- Corsair K70 Rapidfire RGB
- Mouse
- Logitech G300S and G502
- Internet Speed
- 2.00 Mbps
- Antivirus
- MSE, MBAM, MBAE
- Browser
- IE, Google Chrome, FF, Safari.
- Other Info
- Old PC:
HP Pavilion P6640D, Windows 7 Ultimate 32-bit (6.1, Build 7601), Intel Pentium Dual Core CPU E6700 @ 3.20 GHz, Foxconn 2A8C, Kingmax 2 GB DDR3 1066 MHz, Palit NVIDIA GeForce GT 610 2048 MB, Western Digital WD Blue WD5000AAKX 500 GB @ 7200 RPM, Seagate Barracuda ST3320418AS 320 GB @ 7200 RPM (former drive), Bestec ATX-250-12Z 250 Watts
