Solved BSOD On Laptop With Docking Station.

[yoseph73]

Getting a random blue screen on an HP Elitebook 8470p. I believe it is caused by the docking station.

Thanks for any help

Yoseph

 

[x BlueRobot]

[COLOR="Red"]BugCheck 3B[/COLOR], {[COLOR="SeaGreen"]c0000005[/COLOR], fffff80002ed5b05, fffff88009618c60, 0}

Probably caused by : ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )

Usual causes:  System service, Device driver, graphics driver, memory

An error occured when translating from privileged code to non-privileged code.

0: kd> [COLOR="SeaGreen"]!error c0000005[/COLOR]
Error code: (NTSTATUS) 0xc0000005 (3221225477) - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

This is commonly related to memory access violation errors; drivers have been referencing invalid or corrupted memory addresses.

Remove:

0: kd> [COLOR="SeaGreen"]lmvm mfehidk [/COLOR]
start             end                 module name
fffff880`01000000 fffff880`0109fe00   mfehidk  T (no symbols)           
    Loaded symbol image file: mfehidk.sys
    Image path: \SystemRoot\system32\drivers\mfehidk.sys
    Image name: mfehidk.sys
    Timestamp:        [COLOR="Red"]Thu May 31 16:15:54 2012[/COLOR] (4FC78B2A)
    CheckSum:         000B1952
    ImageSize:        0009FE00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

McAfee seems to be causing some problems, please remove this program with the official McAfee Removal Tool, and then install these free and proven alternative which work with Windows 7.

Install and perform full scans with:

• Malwarebytes : Free anti-malware download
• Microsoft Security Essentials | Protect against viruses, spyware, and other malware

   Information

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:

• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

   Note

Please update all the program prior to running the programs.

0: kd> [COLOR="seagreen"]lmvm iusb3xhc[/COLOR]
start             end                 module name
fffff880`046aa000 fffff880`0476f000   iusb3xhc T (no symbols)           
    Loaded symbol image file: iusb3xhc.sys
    Image path: \SystemRoot\system32\DRIVERS\iusb3xhc.sys
    Image name: iusb3xhc.sys
    Timestamp:        [COLOR="Red"]Tue Mar 27 09:09:32 2012[/COLOR] (4F7175BC)
    CheckSum:         000C657E
    ImageSize:        000C5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your Intel USB 3.0 Host Controller driver seems to be causing some problems, please update it from here:
Intel Download Center.

 

[yoseph73]

Thanks

Thanks for all the detailed help.


Yoseph

 

[x BlueRobot]

Welcome, please post back your results. Is this a personal or business (company-owned) laptop?