BSOD on large USB data transfers

[Karbono]

Second try at having someone help me with a recurrent BSOD. The last time I just formatted the drive and reinstalled Win 7.
This problem has been happening to me ever since I bought the laptop:
I get BSODs transfering large amounts of USB data (10 GB or more), sometimes it's just when I connect my usb mouse and I have a usb hard drive attached, but I've stopped using usb disks because of that. This happened since I bought the laptop, and the motherboard has since been changed (unrelated issue, I think - wouldn't turn on), and the OS reinstalled multiple times. It's also an issue with ubuntu (system hangs), although in linux it happens less often. It happens before updating the OS, as well as after updating it with SP1.

Specs:
Toshiba L650-1EQ (specs)
Windows 7 x64

The laptop is one year old.



View attachment 184062

View attachment 184065



I would really, really appreciate some help.

Thanks.

 

[zigzag3143]

Second try at having someone help me with a recurrent BSOD. The last time I just formatted the drive and reinstalled Win 7.
This problem has been happening to me ever since I bought the laptop:
I get BSODs transfering large amounts of USB data (10 GB or more), sometimes it's just when I connect my usb mouse and I have a usb hard drive attached, but I've stopped using usb disks because of that. This happened since I bought the laptop, and the motherboard has since been changed (unrelated issue, I think - wouldn't turn on), and the OS reinstalled multiple times. It's also an issue with ubuntu (system hangs), although in linux it happens less often. It happens before updating the OS, as well as after updating it with SP1.

Specs:
Toshiba L650-1EQ (specs)
Windows 7 x64

The laptop is one year old.



View attachment 184062

View attachment 184065



I would really, really appreciate some help.

Thanks.

Ok with only one DMP it is virtually impossible to define which driver caused this but it is caused by


INTERNAL_POWER_ERROR (a0)
The power policy manager experienced a fatal error occured while preparing the hibernate file.

To find which driver it is please run driver verifier


***-Driver verifier

I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

Reboot the system and wait for it to crash to the Blue Screen. Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

 

[Karbono]

I'm setting things up so I can try that.

There were more dumps regarding BSODs on USB transfers on my other topic, but someone deleted it. They were mixed with the BSODs from the software issue, so maybe they weren't that useful...
There were a couple different messages on the BSODs, the most common of which is KERNEL_DATA_INPAGE_ERROR.

Question: Does "The power policy manager experienced a fatal error occured while preparing the hibernate file." mean that if I disable hibernation the problem should go away?

 

[zigzag3143]

I'm setting things up so I can try that.

There were more dumps regarding BSODs on USB transfers on my other topic, but someone deleted it. They were mixed with the BSODs from the software issue, so maybe they weren't that useful...
There were a couple different messages on the BSODs, the most common of which is KERNEL_DATA_INPAGE_ERROR.

Question: Does "The power policy manager experienced a fatal error occured while preparing the hibernate file." mean that if I disable hibernation the problem should go away?

It may very well stop it

 

[Karbono]

It may very well stop it

That's disconcerting...

Even with different disks, with and without updates, etc...? perhaps there are more reasons than one... I'm testing this asap.

 

[Karbono]

Yesterday I went to device manager and disabled "allow windows to turn off this device to save energy" in everything USB related. I meant to test data transfer with that option off. Instead, today I re-enabled it to test with the driver verifier thingie. I left the laptop transferring data the whole afternoon and nothing happened. I thought I might have to reboot to confirm the energy settings on the USB devices, so I did. I got BSODs right when windows started loading. I tried normal boot 3 times and then I went in safety mode to disable driver verifier. I posting the new dumps.

I hope there's enough there to help me put an end to this

View attachment 184283

 

[Karbono]

And thank you for your help!

 

[zigzag3143]

Yesterday I went to device manager and disabled "allow windows to turn off this device to save energy" in everything USB related. I meant to test data transfer with that option off. Instead, today I re-enabled it to test with the driver verifier thingie. I left the laptop transferring data the whole afternoon and nothing happened. I thought I might have to reboot to confirm the energy settings on the USB devices, so I did. I got BSODs right when windows started loading. I tried normal boot 3 times and then I went in safety mode to disable driver verifier. I posting the new dumps.

I hope there's enough there to help me put an end to this

View attachment 184283

My pleasure and it is the same DMP file as the original one you uploaded.

 

[Karbono]

My pleasure and it is the same DMP file as the original one you uploaded.

I was afraid of that. All the files are new, but the dmp file is yesterday's. What should I do? There's only one file in C:\Windows\Minidump

 

[Karbono]

Just had another BSOD. I wasn't running driver verifier. It still hasn't created another dmp file.


View attachment 184321

This one is the most common message I get on BSODs derived from data transfers via usb.


Shouldn't these options be set to generate the "mini dump"?

View attachment 184324

I see a MEMORY.DMP that was generated upon the crash, but it's 476 MB large.

------------------

http://www.2shared.com/file/MqqCcoqG/MEMORY.html?
Here's the large dump file. I hope it's useful enough.

 

[zigzag3143]

Best advice that I've seen about this error (from here: http://www.sevenforums.com/crashes-...lock-interrupt-bsod-101-error.html#post356791 )

What you're looking for will be in one of the following categories:

a) BIOS bug
b) a driver whose activity is causing the target processor to lock up
c) a hardware defect (temperature, voltage, dust, RFI, outright borkedness...)

So, check the drivers
Then check the inside of the case (temperature, voltage, dust, etc).
Then run some hardware stress tests

Try this free video stress test: FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net
Try this free stress test: Free Software - GIMPS

Prime95 Setup:
- extract the contents of the zip file to a location of your choice
- double click on the executable file
- select "Just stress testing"
- select the "Blend" test. If you've already run MemTest overnight you may want to run the "Small FFTs" test instead.
- "Number of torture test threads to run" should equal the number of CPU's times 2 (if you're using hyperthreading).
The easiest way to figure this out is to go to Task Manager...Performance tab - and see the number of boxes under CPU Usage History
Then run the test for 6 to 24 hours - or until you get errors (whichever comes first).
The Test selection box and the stress.txt file describes what components that the program stresses.

Then try replacing parts.
Then look up the versions of your BIOS to see what changes were done.

 

[Karbono]

I disabled the "allow windows to turn off this device to save power" and I also disabled hibernating. After a couple of days without issues and uploading music do Google Music (constant usb transfers), It happened again today backing up to crashplan. This sucks.

I still haven't tried the stress tests, but got another dump file. Could anyone check it out for me?

Download MEMORY.zip from Sendspace.com - send big files the easy way

 

[Karbono]

I don't get the two red arrows on the BSOD, 2 posts above. :sarc: