BSOD on Lenovo laptop-0xFFFFFFFFC0000005

[medicaabhishek]

Hi Team,
I am getting this error 0xFFFFFFFFC0000005 in BSOD. Please find attached the logs from DM log collector. Could you please assist/suggest me on the same on what could be wrong.

 

[koolkat77]

What antivirus are you using?

Install all updates including service pack one: Learn how to install Windows 7 Service Pack 1 (SP1)

But before that run SFC scan

Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:

• Click on the rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 Clean boot

• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:

• How to Change, Add, or Remove Startup Programs in Windows 7

Make scans with the following:

Kaspersky TDSSKiller

• Anti-rootkit utility TDSSKiller

ESET online scanner:

• Free Online Virus Scanner | ESET

Run Disk Check on your Hard Drive for file system errors and bad sectors on it.

 Hard Drive Diagnostics

• Double click and open my computer.
• Right click on desired drive and hit properties.
• Click on tools tab and Check now.

Read complete instructions on the tutorial: http://www.sevenforums.com/tutorials/433-disk-check.html

Other Tests:

 

• Upload a screenshot of your hard disk using Crystal Disk Info.
• Make a hard drive test from the hard drive manufacturers website.
• Test your Hard Drive with SeaTools.

 

[medicaabhishek]

Thanks for the response Koolkat77. I did SFC /scannow, everything came up clean with no issues. I am using Symantec Endpoint Protection av. I did a HDD test earlier but would do it again and would update here if it is faulty. I did update the display driver from the Lenovo site yesterday just to check if that helps. No BSOD coming now,but would let you know if I get any related errors again. Thanks again for your help.Much appreciated All the best for your exams