BSOD on my dell optiplex 380

djsimz

New member
Local time
5:53 AM
Messages
1
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: 862B0280
BCP2: 8FE259B0
BCP3: 00000000
BCP4: 00000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\052313-24476-01.dmp
C:\Users\Marcella\AppData\Local\Temp\WER-86720-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
 

My Computer My Computer

At a glance

windows 7 professional 32 bitintel core 2 duo cpu e7500 2.93ghz2.00
Computer type
PC/Desktop
Computer Manufacturer/Model Number
dell
OS
windows 7 professional 32 bit
CPU
intel core 2 duo cpu e7500 2.93ghz
Memory
2.00
Your graphics card driver seems to be the problem here:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {8601a410, 8ea1e9b0, 0, 2}

[COLOR="Red"]*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Probably caused by : igdkmd32.sys [/COLOR]( igdkmd32+119b0 )

Followup: MachineOwner
---------
Driver Reference Table - igdkmd32.sys


Looking at the time stamp on the driver we can see that it ipre-dates windows 7 and needs to be updated:
Code:
kd> lmvm igdkmd32
start    end        module name
8ea0d000 8ef0a000   igdkmd32 T (no symbols)           
    Loaded symbol image file: igdkmd32.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd32.sys
    Image name: igdkmd32.sys
    [COLOR="red"]Timestamp:        Wed May 06 14:13:40 2009[/COLOR] (4A01D354)
    CheckSum:         0048DF97
    ImageSize:        004FD000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please update the driver from here: https://downloadcenter.intel.com/Default.aspx
 

My Computer My Computer

At a glance

Windows 7 enterprise 64 bit, Windows 7 Pro 64...Core i5-2400, Athlon 64 X2 6400+ ,Core i7-3632QM4GB, 4gb g.skill ddr2, 8gbRadeon HD 4550 sgb, Radeon HD 4870, NVIDIA Ge...
Computer Manufacturer/Model Number
Lenovo ThinkCenter, Custom Built PC, Acer Aspire V3-771G-9809
OS
Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
CPU
Core i5-2400, Athlon 64 X2 6400+ ,Core i7-3632QM
Motherboard
ASUS M4A79 Deluxe
Memory
4GB, 4gb g.skill ddr2, 8gb
Graphics Card(s)
Radeon HD 4550 sgb, Radeon HD 4870, NVIDIA Geforce GT 650m
Monitor(s) Displays
dual samsung 22" monitors
Hard Drives
500GB, Western Digital WD Blue WD6400AAKS 640GB 7200 RPM 16MB Cache SATA 3.0Gb/s, 1TB
Case
Antec Twelve Hundred V3 Black Steel ATX Full Tower
Cooling
ASUS Silent Square Pro
Mouse
Razar Death adder
Internet Speed
20 mbps
Back
Top