Solved BSOD on shut down/sleep, error0x0000000A

[rsinha2010]

Hi

Every time I shut down my PC or put it to sleep, I get a BSOD. Can someone please help? I have already updated as many drivers as I know, reinstalled Windows 7 and uninstalled my antivirus software.

Any help would be appreciated.
Thank You

 

[Arc]

The issue is caused by Agere Systems PCI-SV92PP Soft Modem (c:\windows\system32\drivers\agrsm64.sys). The associated driver is too old, of 2008.

Either update the driver or remove the device.

Let us know the result.

BTW, you dont have the Ethernet driver installed. Willingly?
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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 1, fffff80002ed697c}

*** WARNING: Unable to verify timestamp for agrsm64.sys
*** ERROR: Module load completed but symbols could not be loaded for agrsm64.sys
Probably caused by : agrsm64.sys ( agrsm64+48380 )

Followup: MachineOwner
---------

1: kd> !analyze -v
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*                        Bugcheck Analysis                                    *
*                                                                             *
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IRQL_NOT_LESS_OR_EQUAL (a)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If a kernel debugger is available get the stack backtrace.
Arguments:
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
    bit 0 : value 0 = read operation, 1 = write operation
    bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002ed697c, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff80003107100
GetUlongFromAddress: unable to read from fffff800031071c0
 0000000000000000 Nonpaged pool

CURRENT_IRQL:  2

FAULTING_IP: 
nt!KeWaitForSingleObject+17c
fffff800`02ed697c 4c8938          mov     qword ptr [rax],r15

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP

BUGCHECK_STR:  0xA

PROCESS_NAME:  System

ANALYSIS_VERSION: 6.3.9600.16384 (debuggers(dbg).130821-1623) amd64fre

TRAP_FRAME:  fffff880037ee720 -- (.trap 0xfffff880037ee720)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000000 rbx=0000000000000000 rcx=fffffa80099fdd68
rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
rip=fffff80002ed697c rsp=fffff880037ee8b0 rbp=0000000000000000
 r8=fffff78000000008  r9=fffffa80099fdd00 r10=0000000000000000
r11=fffff880009e9180 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!KeWaitForSingleObject+0x17c:
fffff800`02ed697c 4c8938          mov     qword ptr [rax],r15 ds:00000000`00000000=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80002ecf169 to fffff80002ecfbc0

STACK_TEXT:  
fffff880`037ee5d8 fffff800`02ecf169 : 00000000`0000000a 00000000`00000000 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`037ee5e0 fffff800`02ecdde0 : 00000000`00000000 fffffa80`0705ac18 00000000`00000010 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`037ee720 fffff800`02ed697c : 00000000`00000001 fffff880`009e9180 fffffa80`069fb148 fffffa80`069fb148 : nt!KiPageFault+0x260
fffff880`037ee8b0 fffff800`0336f6c1 : 00000000`00000100 fffff800`00000000 fffff980`06d46d00 fffff800`03367e00 : nt!KeWaitForSingleObject+0x17c
fffff880`037ee950 fffff880`0485e380 : fffffa80`099fdd60 fffff980`00000000 00000000`00000000 fffffa80`00000000 : nt!VerifierKeWaitForSingleObject+0x151
fffff880`037ee9d0 fffffa80`099fdd60 : fffff980`00000000 00000000`00000000 fffffa80`00000000 00000000`00000000 : agrsm64+0x48380
fffff880`037ee9d8 fffff980`00000000 : 00000000`00000000 fffffa80`00000000 00000000`00000000 fffff980`06d46d80 : 0xfffffa80`099fdd60
fffff880`037ee9e0 00000000`00000000 : fffffa80`00000000 00000000`00000000 fffff980`06d46d80 fffff800`03377d52 : 0xfffff980`00000000


STACK_COMMAND:  kb

FOLLOWUP_IP: 
agrsm64+48380
fffff880`0485e380 ??              ???

SYMBOL_STACK_INDEX:  5

SYMBOL_NAME:  agrsm64+48380

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: agrsm64

IMAGE_NAME:  agrsm64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  49184ccf

FAILURE_BUCKET_ID:  X64_0xA_VRF_agrsm64+48380

BUCKET_ID:  X64_0xA_VRF_agrsm64+48380

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0xa_vrf_agrsm64+48380

FAILURE_ID_HASH:  {09151c29-8369-67d5-dc04-b6a670920912}

Followup: MachineOwner
---------

1: kd> lmvm agrsm64
start             end                 module name
fffff880`04816000 fffff880`04938000   agrsm64  T (no symbols)           
    Loaded symbol image file: agrsm64.sys
    Image path: \SystemRoot\system32\DRIVERS\agrsm64.sys
    Image name: agrsm64.sys
    Timestamp:        Mon Nov 10 20:31:35 2008 (49184CCF)
    CheckSum:         00119433
    ImageSize:        00122000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[rsinha2010]

Hi
Yes that solved my problem. Thank you!
And no I haven't updated it. I don't use an Ethernet cable I use WiFi so didn't think I needed it. Should I update it?

 

[Arc]

If you dont use ethernet, dont get the driver.

Let us know for any further issue.