BSOD on startup - page_fault_in_nonpaged_area - can't access safe mode

[Jackwaller30]

I've had this problem for the past couple of days. Every time I turn on my laptop I get the blue screen and it restarts. I've used the repair tool and that's got me to the point of logging in. I get the welcome message but then it shuts down and restarts and I get the blue screen again. I've tried to use safe mode and it either shows me the blue screen or logs in for a second and then shuts down. I'm using Windows 7 on a hp elite book 8570w. I think the issue may have been caused by a new update being installed automatically when I didn't have my power cable plugged in and I ran out of battery.

this is what the blue screen says:

A problem has been detected and windows has been shut down to prevent further damage to your computer.

PAGE_FAULT_IN_NONPAGED_AREA

Technical information:

** STOP: 0x00000050 (0xFFFFFA8209F7883A, 0x0000000000000000, 0xFFFFF800049A8E30, 0x0000000000000005)

any advise would be great, thanks in advance.

Jack

 

[axe0]

Lets see if we can identify the problem, 0x50 in safe mode usually relates to the memory or NTFS problems.
Please start with MemTest86+, for 8GB it could take 8-10h or more to reach at least 8 passes.
16GB takes normally 1 day but could take up to 2 days.

Diagnostic Test

 RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 7 Forums

   Note

MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Make a photo of the result and post it.

Addition:
If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
If errors show up and you see them a lot later, no problem, the errors don't affect the test.

 

[Jackwaller30]

Hi Axe0,

Many thanks for your reply. I tried a few more memory tests from the boot menu and that seemed to do the job. I restarted it a couple more times and it finally worked. I'm currently backing up all my files. If I get the same issue. I'll download Memtest.

Thanks for your help.

Jack

 

[axe0]

Sounds like you performed built-in memory tests, though they don't do anything regarding fixing memory problems, memory tests are only capable of diagnosing the memory to see if there is a failure somewhere but they cannot do anything more.