Bsod once a day since months.

[serdox]

hi i get bsod since a while and mostly while watching videos etc. the dump is attached. i have a dv7 2037ez hp laptop. mobility 4650, amd zm-84 2.3 ghz 4 gb ram. as we know the fan is very loud since ever and the heat problem of a common hp issue exists here too. i had some error cods on bluescreen lie 00...x124 and other i think. sometimes it says hardware error. pls help

 

[koolkat77]

Welcome

Go through this thread: http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html step by step.

 

[serdox]

okey i will give it a try. will post answer here.

 

[serdox]

can you please analyze the minidump and give me specific info for my problem? please

 

[koolkat77]

Maybe, maybe not cause all the dumps come with the same bug check.

Let us know if any of the steps helped.

 

[serdox]

okey, i tried the steps that i understood. some of them i did not understand. i deinstalled daemon tools too. and avast av too. i installed mse security and malwarebytes. full scan: malwarebytes found browser tools funmoods, which i know as hard to deinstall. deleted them. memtest gave no errors. sfc/scannow too. disktest alsono errors. what to do? the drivers: i get catalyst update time to time. i have laptop dv7 2037ez but there is no specific mobility update since a year or two. but on ati page, when i choose my gpu it gives me this catalyst with automatic driver found. the other drivers are from 2010. could not find newer updates. hp stopped updating drivers after a year. what a shame. can you help?

 

[serdox]

ah forgot to say. i think this only happens when i watch videos. or i can't remember any other situation.

 

[koolkat77]

Have you checked the temperature of the system?

 

[serdox]

i used speccy and the cpu gets around 80 degrees i think. or was it the gpu. not sure. but when not stressed out the heat is 75 celsius. windows update is clear. i will run furmark now.

 

[serdox]

oh and as you maybe know hp has a cooling proplems since ever. and my amd processor was heating since ever. but the bsod started some months ago. i had now a cdd.dll error too.

 

[koolkat77]

Do you have an additional cooling pad for the laptop?
And how old is it? Warranty status?

 

[serdox]

no cooling pad and warranty. 2-3 years old notebook. futuremark does not recognize the gpu heat. i stressed out the laptop with games like fifa and gta 4 since a while. the shutdown only happens when whatching flash vids i believe. it happens often now.

 

[koolkat77]

OK, get one if possible. Also post your specs please. Your laptop model/make.

1. Click on User CP on the top right of this page
2. Click on Edit System Spec
3. Fill in your computer specs

• http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

Have you ever dismantled and cleared the dust inside the laptop?

Check videos on youtube on how to do that.

• How to Clean Dust From a Laptop | eHow.com
• How to Clean a Laptop Computer | Overstock.com

 

[serdox]

i used compressed can to clean it, but i cant reach the fan directly by opening the case. it's complicated. as i say thats not normal. gta 4 overheats the nbook more but no bsods while playing. but watching vids do?

 

[koolkat77]

Post specs please.

Maybe you can ask a friend to help you with opening the case.

Which browser do you use? Try disabling hardware acceleration.

• How to Disable Hardware Acceleration (GPU Rendering) in Mozilla Firefox to Fix Font Problem? - Tweaking with Vishal

 

[serdox]

disabled yesterday hardware ac. in video and firefox browser. still bsod. i have no friends

 

[koolkat77]

Ok. When did you last clean install windows?

 

[serdox]

two years ago

 

[serdox]

could you found a usefull info from minidump? nest to x124 errors 0x0000000 error and some others appear too

 

[koolkat77]

That's long. Are you willing to do one now?

If yes, link to the tutorial is here:

• http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html

After the clean install make sure you have the latest and Chipset/MB drivers, Video drivers, sound card drivers etc. Do not install any non essential programs.

For older hardware sometimes lowering the clock of the GPU (or hardware component) helps.

BTW, have you performed hard drive and memory tests?