BSOD only when playing games, help please.

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ProChargedStang

New member
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I get BSOD only when playing games. Alienware Mx17 R1. Attached DMP files and system info, I hope that is everything. THANK-YOU for any help!! getting desperate here.

Here is some info:


==================================================
Dump File : 013013-13790-01.dmp
Crash Time : 1/30/2013 11:14:27 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02ecb5e9
Parameter 3 : fffff880`009a9998
Parameter 4 : fffff880`009a9200
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+b65e9
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.17118 (win7_gdr.120830-0334)
Processor : x64
Crash Address : ntoskrnl.exe+b65e9
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\013013-13790-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 291,568
==================================================

==================================================
Dump File : 012913-23462-01.dmp
Crash Time : 1/29/2013 10:22:47 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`02cb083e
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+b401
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\012913-23462-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 291,568
==================================================

==================================================
Dump File : 012813-20482-01.dmp
Crash Time : 1/28/2013 2:31:25 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffffa7f`ffffffd0
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02c8e073
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+ac10d
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+705c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\012813-20482-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 291,632
==================================================


==================================================
Dump File : 012413-33337-01.dmp
Crash Time : 1/24/2013 3:48:30 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffffa7f`ffffffd0
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02cd5ae3
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+71f00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.17118 (win7_gdr.120830-0334)
Processor : x64
Crash Address : ntoskrnl.exe+71f00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\012413-33337-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 291,632
==================================================
 

My Computer

Computer Manufacturer/Model Number
Alienware Mx17 R1
OS
windows 7 64 bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9000 @ 2.00GHz
Graphics Card(s)
NVIDIA GeForce GTX 260M
Hello ProChargedStang.

Synaptic Touch Pad Driver
Code: 
fffff880`009a9738  fffff880`03b5fd22Unable to load image \SystemRoot\system32\DRIVERS\SynTP.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
 SynTP+0x9d22[/COLOR]
And it is very old.
Code: 
fffff880`03b56000 fffff880`03b9f000   SynTP    T (no symbols)           
    Loaded symbol image file: SynTP.sys
    Image path: \SystemRoot\system32\DRIVERS\SynTP.sys
[COLOR=Red]    Image name: SynTP.sys
    Timestamp:        Wed Jul 15 03:06:36 2009[/COLOR] (4A5CFA64)
    CheckSum:         00048B8F
    ImageSize:        00049000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Drivers | Synaptics.

A search revealed that you are using nForce as the chipset driver, and that includes nvstor64.sys as the storage controller driver. You need to try to update nForce, as it contains not only the storage controller, but also network controller and a lot of other vital drivers.
Code: 
fffff880`0106a000 fffff880`010a9000   nvstor64 T (no symbols)           
    Loaded symbol image file: nvstor64.sys
    Image path: \SystemRoot\system32\DRIVERS\nvstor64.sys
[COLOR=Red]    Image name: nvstor64.sys
    Timestamp:        Fri Apr 09 14:52:41 2010[/COLOR] (4BBEF1E1)
    CheckSum:         0003FFC4
    ImageSize:        0003F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
And it is failing.
Code: 
fffff880`009a9720  fffff880`0107f964*** WARNING: Unable to verify timestamp for nvstor64.sys
[COLOR=Red]*** ERROR: Module load completed but symbols could not be loaded for nvstor64.sys
 nvstor64+0x15964[/COLOR]
fffff880`009a9728  fffff880`01075340 [COLOR=Red]nvstor64+0xb340[/COLOR]
Go to Drivers - Download NVIDIA Drivers, search for nForce, as per your motherboard's chipset specifications.
nForce_zpse7e15947.jpg

Nvidia display driver.
Code: 
fffff880`009a9058  fffff880`04408077 dxgmms1!VidSchDdiNotifyInterruptWorker+0xef
fffff880`009a9060  fffff880`0ff205efUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
 nvlddmkm+0xbd5ef[/COLOR]
We cannot suggest you to get the latest WHQL, as it is known to be buggy. Get another one known stable version of display driver.

Let us know the results. Next time, upload your MSINFO32.nfo file.

  1. Click on the start button
  2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
  3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
  4. Give the time for processing, it will save a .nfo file on your desktop.
  5. Zip it, and upload it following the instruction.
Another question. Do you use cyberlink products?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
Thank-you

Hey thank-you for the response. I used DriverFusion to update the drivers but I still got a BSOD after playing a game. Here is the latest dump file. No, I dont use any Cyberlink.
 

My Computer

Computer Manufacturer/Model Number
Alienware Mx17 R1
OS
windows 7 64 bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9000 @ 2.00GHz
Graphics Card(s)
NVIDIA GeForce GTX 260M
Oh sorry and here is the other file you wanted.
 

My Computer

Computer Manufacturer/Model Number
Alienware Mx17 R1
OS
windows 7 64 bit
CPU
Intel(R) Core(TM)2 Quad CPU Q9000 @ 2.00GHz
Graphics Card(s)
NVIDIA GeForce GTX 260M
Code: 
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Pleas install service pack 1 it has a number of stability fixes and also helps prevent malicious attacks:

Learn how to install Windows 7 Service Pack 1 (SP1)

Also please run Memtest86+ here's a tutorial on that

RAM - Test with Memtest86+

Please get rid of:

Code: 
Start Menu\Programs\RegClean Pro
there is no need for registry cleaners they will do more harm than good
 

My Computer

Computer Manufacturer/Model Number
Lenovo ThinkCenter, Custom Built PC, Acer Aspire V3-771G-9809
OS
Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
CPU
Core i5-2400, Athlon 64 X2 6400+ ,Core i7-3632QM
Motherboard
ASUS M4A79 Deluxe
Memory
4GB, 4gb g.skill ddr2, 8gb
Graphics Card(s)
Radeon HD 4550 sgb, Radeon HD 4870, NVIDIA Geforce GT 650m
Monitor(s) Displays
dual samsung 22" monitors
Hard Drives
500GB, Western Digital WD Blue WD6400AAKS 640GB 7200 RPM 16MB Cache SATA 3.0Gb/s, 1TB
Case
Antec Twelve Hundred V3 Black Steel ATX Full Tower
Cooling
ASUS Silent Square Pro
Mouse
Razar Death adder
Internet Speed
20 mbps
ProChargedStang said:
No, I dont use any Cyberlink.
Click to expand...
You use two different cyberlink products. I was behind the 000 driver actually. Other than cyberlink, I would have treated it as a malware.

Uninstall them all.
Code: 
Start Menu\Programs\Advanced System Optimizer 3    Public:Start Menu\Programs\Advanced System Optimizer 3    Public
Start Menu\Programs\Advanced System Optimizer 3\Backup and Recovery
Start Menu\Programs\Advanced System Optimizer 3\Common Problem Fixers 
Start Menu\Programs\Advanced System Optimizer 3\Disk Tuneup
Start Menu\Programs\Advanced System Optimizer 3\Regular Maintenance
Start Menu\Programs\Advanced System Optimizer 3\Security and Privacy
Start Menu\Programs\Advanced System Optimizer 3\Windows Optimization
Just like RegClean Pro, them all are some unwanted harmful junks.

Free up the startup.

  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus and touchpad driver SynTP.
  5. Apply > OK
  6. Accept the restart.
A search revealed that you are using nForce as the chipset driver, and that includes nvstor.sys as the storage controller driver. You need to try to update nForce, as it contains not only the storage controller, but also network controller and a lot of other vital drivers.
Code: 
fffff880`010e8000 fffff880`01127000   nvstor64   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nvstor64.sys
  [COLOR=Red]  Image name: nvstor64.sys
    Timestamp:        Fri Apr 09 14:52:41 2010 [/COLOR](4BBEF1E1)
    CheckSum:         0003FFC4
    ImageSize:        0003F000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

------------------------------------------------------------------------------------------------
fffff880`042ce000 fffff880`04321a80   nvmf6264   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\nvmf6264.sys
 [COLOR=Red]   Image name: nvmf6264.sys
    Timestamp:        Fri Mar 05 06:34:39 2010[/COLOR] (4B9058A7)
    CheckSum:         000565B2
    ImageSize:        00053A80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Go to Drivers - Download NVIDIA Drivers, search for nForce, as per your motherboard's chipset specifications.
nForce_zpse7e15947.jpg


Update the Audio driver. IDT (SigmaTel) High Definition Audio CODEC.
Code: 
fffff880`04f46000 fffff880`04fc9000   stwrt64    (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\stwrt64.sys
 [COLOR=Red]   Image name: stwrt64.sys
    Timestamp:        Mon Nov 29 11:29:28 2010[/COLOR] (4CF34140)
    CheckSum:         0008BB2C
    ImageSize:        00083000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Get it from Freescale Search

Update the touchpad driver.
Code: 
fffff880`03aba000 fffff880`03b03000   SynTP      (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\SynTP.sys
[COLOR=Red]    Image name: SynTP.sys
    Timestamp:        Wed Jul 15 03:06:36 2009 [/COLOR](4A5CFA64)
    CheckSum:         00048B8F
    ImageSize:        00049000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Get it from Drivers | Synaptics.

Update the Broadcom 802.11n Network Adapter driver.
Code: 
fffff880`048f6000 fffff880`04b9e000   bcmwl664   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\bcmwl664.sys
[COLOR=Red]    Image name: bcmwl664.sys
    Timestamp:        Wed Jul 08 06:15:04 2009[/COLOR] (4A53EC10)
    CheckSum:         002A9BAD
    ImageSize:        002A8000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Search for OEM.

Let us know the results.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Assembled
OS
Microsoft Windows 10 Pro Insider Preview 64-bit
CPU
Intel(R) Core(TM) i3-4130 CPU @ 3.40GHz
Motherboard
Gigabyte Technology Co., Ltd. B85M-D3H
Memory
Corsair Vengence 4GB x2 (8.00GB Dual-Channel DDR3 @ 798MHz)
Graphics Card(s)
2047MB GeForce GTS 450 (ZOTAC International)
Sound Card
Onboard (Realtek High Definition Audio)
Monitor(s) Displays
LG Flatron E2040T
Screen Resolution
1600x900
Hard Drives
Western Digital 1 TB
Seagate 500 GB
PSU
Corsair VS550
Case
Cooler Master K380
Cooling
Cooler Master Seidon 120V Plus
Keyboard
Logitech MK260r
Mouse
Logitech MK260r
Internet Speed
PMPL Broadband
Antivirus
Windows Defender + MBAM
Browser
Firefox
Other Info
Dell Studio 15" Laptop
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