Solved BSOD or freeze after leaving sleep mode

gameleon

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Hi there,

I'm currently having a BSOD/Freezing issue with on of my computers.
Whenever I'm leaving S3 sleep mode there's a chance the PC either:

-Gives a BSOD with a error concerning csrss.exe
-Freezes completely (including the mouse pointer) and needs to be shut down
-Shuts down by itself

These issues do not happen every single time I leave sleep mode, but they start to appear more often with every passing week.

I already tried the following:

-Updated all drivers where possible
-Flashed the BIOS to the newest version
-Removed the extra 500GB hard disk drive

All to no avail: the issues still appeared.

My system specs are:

-ASUS P8P67D Rev 3.1 Mainboard (BIOS version 2302)
-Intel Core i5 2500 3,30Ghz
-4096MB DDR3-1333 RAM
-Asus ENGT440
-60GB Corsair SSD Drive SATA (Windows installed on this drive)
-Western Digital Caviar Green 500gb
-Windows 7 Home Premium 64bit
-2x Sony NEC DVD RW Drives

The Windows installation is the original OS that came with the computer. It's not been reinstalled yet and the computer is about 3 months old.

I attached a zip file which contains all the crash dumps and perflog generated.
 
Last edited:

My Computer My Computer

At a glance

Windows 7 Professional x64Intel Core i7 2600k @3.40ghz (Stock)Corsair 8192mb DDR3-1600 RAMAsus ENGTX560 Ti
Computer Manufacturer/Model Number
Self-built
OS
Windows 7 Professional x64
CPU
Intel Core i7 2600k @3.40ghz (Stock)
Motherboard
Asus P8P67 Evo (Non-rev 3.0)
Memory
Corsair 8192mb DDR3-1600 RAM
Graphics Card(s)
Asus ENGTX560 Ti
Sound Card
Onboard Realtek
Monitor(s) Displays
Asus 24inch Display + 17inch Acer display
Hard Drives
Corsair SSD 120gb
Western Digital 500gb Sata HDD
PSU
Antec Truepower 750watt
Case
Corsair Dimension 800D
Cooling
Scythe Mugen 2 CPU cooler, Corsair Case fans
These are all over the map but two things are active at the time of these crashes. First Bitlocker and second and more importantly Symantec.

I will bet it is the Symantec and were it me I would remove and replace it with MSE at least to test.

Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows


BTW your PowerIso driver needs updating.
 

My Computer My Computer

At a glance

Win 8 Release candidate 8400[email protected]4 gigsNvidia 9600M
Computer Manufacturer/Model Number
HP Pavillion dv-7 1005 Tx
OS
Win 8 Release candidate 8400
CPU
[email protected]
Memory
4 gigs
Graphics Card(s)
Nvidia 9600M
Sound Card
HD built-in
Monitor(s) Displays
17" Wxga
Screen Resolution
1440x900
Cooling
none
Internet Speed
45Mb down 5Mb up
These are all over the map but two things are active at the time of these crashes. First Bitlocker and second and more importantly Symantec.

I will bet it is the Symantec and were it me I would remove and replace it with MSE at least to test.

Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


http://us.norton.com/support/kb/web_view.jsp?wv_type=public_web&docurl=20080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows


BTW your PowerIso driver needs updating.

It seems to be Symantec as I've haven't had any issues or crashes ever since I removed it from the PC. Thanks for the help.
 

My Computer My Computer

At a glance

Windows 7 Professional x64Intel Core i7 2600k @3.40ghz (Stock)Corsair 8192mb DDR3-1600 RAMAsus ENGTX560 Ti
Computer Manufacturer/Model Number
Self-built
OS
Windows 7 Professional x64
CPU
Intel Core i7 2600k @3.40ghz (Stock)
Motherboard
Asus P8P67 Evo (Non-rev 3.0)
Memory
Corsair 8192mb DDR3-1600 RAM
Graphics Card(s)
Asus ENGTX560 Ti
Sound Card
Onboard Realtek
Monitor(s) Displays
Asus 24inch Display + 17inch Acer display
Hard Drives
Corsair SSD 120gb
Western Digital 500gb Sata HDD
PSU
Antec Truepower 750watt
Case
Corsair Dimension 800D
Cooling
Scythe Mugen 2 CPU cooler, Corsair Case fans
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