Solved Dell Inspron BSOD or freeze after startup

[Jonathanhjack]

Hi there

i have a dell Inspron N5010 laptop that BSOD/freezes after about 15 - 20min from start up. i have done a clean install of windows 7 pro and still have the same issue. i have enabled Driver verifier trying to get a root cause but no luck so far.

i have used dells built in testing software, 18 hours later everything passed and works fine.

i have attached the dump files.

system specs:

i5 m460 @2.53GHz
4Gb Ram
500Gb HDD
Win7 Pro sp1 64 bit

thanks

 

[Arc]

Can you follow the Blue Screen of Death (BSOD) Posting Instructions ? If not in normal mode, try it in safe mode.

Attach the zip in your reply post.

 

[Jonathanhjack]

Hi ARC

thanks, sorry about that.

i have followed the instructions and attached the file.

 

[Arc]

Apparently it is avast that is conflicting with the storage filters and causing the issue. Uninstall Avast using Avast Uninstall Utility. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Also, as a further check test your RAM modules for possible errors.

How to Test and Diagnose RAM Issues with Memtest86+
​

Run memtest86+ for at least 8 consecutive passes.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results.
___________________________________________

BugCheck 50, {fffffa8002b0ac78, 0, fffff80002e3ecd5, 2}

*** WARNING: Unable to verify timestamp for aswSP.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSP.sys

Could not read faulting driver name
Probably caused by : aswSP.sys ( aswSP+4ddf )

Followup: MachineOwner
---------

BugCheck 24, {1904fb, fffff8800622e8d8, fffff8800622e130, fffff880012bc0af}

Probably caused by : Ntfs.sys ( Ntfs!NtfsCommonClose+26f )

Followup: MachineOwner
---------

BugCheck 19, {20, fffff8a01aa33cb0, fffff8a01aa34810, 5b6c3b8}

GetPointerFromAddress: unable to read from fffff80002cb40e8
GetUlongFromAddress: unable to read from fffff80002cb4198
Probably caused by : Ntfs.sys ( Ntfs!NtfsRemoveHashEntry+e2 )

Followup: MachineOwner
---------

 

[Jonathanhjack]

hi arc

i have uninstalled avast, before i sent you those files, there is no AV currently installed. i will run mem test now.

after i zipped those files i got BSOD.

 

[Arc]

OK, let us know the result of memtest86+.

 

[Jonathanhjack]

hi Arc

i downloaded avast remover and ran that, there were some left over files which are now removed.
i ran memtest and all is good i did 13 passes. i have uploaded a pic.

what can i try next?

 

[Jonathanhjack]

so i installed ms security essentials and while it was doing a scan, driver verifier caught a blue screen. i rebooted and was trying to do the DM log collector when it BS on me again, so i ran it again and this is what i got.

hope there is some useful info

 

[Jonathanhjack]

so for h3ll of it i pulled out this hdd and put in a test drive and reloaded windows, redoing all my steps that i did as before. i needed to redownload deamon tools so i could install office. any way i went to there site and they had a diffrent version than what i had gotten 3 days ago and in the bug fix was ...

Bugs fixed:

- BSOD in DT adapter with Verifier;
- Minor fixes.

so maybe that was my problem? i have reinstalled the old drive and installed the new version of DT and i will post back in a few hours.

 

[Jonathanhjack]

Spoke too soon BSOD

 

[Arc]

22 bytes is the folder header only.

Follow the Blue Screen of Death (BSOD) Posting Instructions once again so that we can check the changes there.

Attach the zip with your reply.

 

[Jonathanhjack]

Sorry Arc

i will run it again in the morning and upload it

 

[Jonathanhjack]

hi arc

pc ran fine all day until now, i have attached the file.

 

[Arc]

BugCheck C5, {fffff900c1fbf630, 2, 0, fffff80002e089cc}

[COLOR=Red]*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys[/COLOR]
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )

Followup: Pool_corruption
---------

    Image name: igdkmd64.sys
[COLOR=Red]    Timestamp:        Wed Jan 11 03:58:09 2012[/COLOR] (4F0CBB79)

Thae the Intel® Driver Update Utility from https://downloadcenter.intel.com/ and search for any possible update to your Intel graphics driver. If available, apply it.

Let us know the result.

 

[Jonathanhjack]

Hi arc

thank you for your help.

i managed to get the full story of the laptop - when it was bought it kept doing the same thing, it was sent in and came back they worked on it and within a day the same issue occurred - their solution lock it in a cupboard for 2 years. they passed the laptop on and it was brought to me to have a look. after all our attempts i declared it a paper weight and returned it.

thanks again
regards

 

[Arc]

Anyway .... .