BSOD OS Version: 6.1.7601.2.1.0.768.3

[Sandrito]

Hi Guys,

This morning I received a BSOD with the following specs:

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1043
Extra information about the problem
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000006F8
BCP4: FFFFF88006D4508F
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Bucket ID: X64_0x7f_8_dxgmms1!VidSchiUpdateContextRunningTimeAtISR+3f
Server information: f94ce6f2-98b3-49a7-994e-4de088144ffe


Any ideas what could be causing this? Please see attached the associated dump files

Cheers,
Sander

 

[Sandrito]

I forgot to attach the system health report for this problem.. see attached

 

[writhziden]

Device Concerns:

HP Color LaserJet CP1515n	ROOT\MULTIFUNCTION\0059	The drivers for this device are not installed.
HP LaserJet P2015 Series	ROOT\MULTIFUNCTION\0061	The drivers for this device are not installed.
HP LaserJet P3010 Series	ROOT\MULTIFUNCTION\0065	The drivers for this device are not installed.
HP LaserJet 2100 Series	ROOT\MULTIFUNCTION\0069	The drivers for this device are not installed.
HP Color LaserJet CP3525	ROOT\MULTIFUNCTION\0093	The drivers for this device are not installed.
HP LaserJet P2055dn	ROOT\MULTIFUNCTION\0112	The drivers for this device are not installed.
hp LaserJet 4250	ROOT\MULTIFUNCTION\0000	The drivers for this device are not installed.
HP LaserJet P2055dn	ROOT\MULTIFUNCTION\0001	The drivers for this device are not installed.
HP LaserJet P4515	ROOT\MULTIFUNCTION\0003	The drivers for this device are not installed.
hp LaserJet 4250	ROOT\MULTIFUNCTION\0008	The drivers for this device are not installed.
HP LaserJet P4515	ROOT\MULTIFUNCTION\0010	The drivers for this device are not installed.
HP LaserJet P4015	ROOT\MULTIFUNCTION\0011	The drivers for this device are not installed.
HP Color LaserJet 2605dn	ROOT\MULTIFUNCTION\0013	This device is disabled.
HP LaserJet M1522nf MFP	ROOT\MULTIFUNCTION\0033	The drivers for this device are not installed.
hp LaserJet 4250	ROOT\MULTIFUNCTION\0035	The drivers for this device are not installed.

Remove the above through Device Manager. http://www.sevenforums.com/tutorials/77614-device-manager-hidden-devices.html may help.​

Software Concerns:

Start Menu\Programs\ASUS Utility	Public:Start Menu\Programs\ASUS Utility	Public
Start Menu\Programs\PC Tools Registry Mechanic	Public:Start Menu\Programs\PC Tools Registry Mechanic	Public

• Many of us on the forums actually do not recommend automated optimization tools for Windows 7. Windows 7 does a much better job of handling its own optimization than its predecessors did. We especially do not recommend registry cleaning as an "optimization" step because automated registry cleaning causes more harm to the registry than it actually repairs.
  
  In the future, if you need help optimizing Windows 7, please post a thread in Performance & Maintenance - Windows 7 Forums or follow the tutorial enclosed in that forum to http://www.sevenforums.com/tutorial...ws-7-a.html?filter[2]=Performance Maintenance.
  
  
• Recommend removing your ASUS utilities through Start Menu -> Control Panel -> Uninstall a program. They can provide software interfaces with the hardware for overclocking, and even when the overclock is not enabled, that interface can cause instability. They are also not needed for the system to function properly and may reduce system resources.

Analysis:

It is difficult to find patterns with only one .dmp file. Yours was DirectX/graphics card related. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.

• If you are overclocking any hardware, please stop.
  
  
• Check Windows for corruption. Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html to provide us with the sfcdetails.txt file if errors occur.

Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.

1. Download the drivers you want for your display card(s)
2. Click Start Menu
3. Click Control Panel
4. Click Uninstall a program
5. For NVIDIA:
   • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
   • Restart your computer
   • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
   • If any remain of the above, uninstall one at a time
   • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
6. For AMD:
   • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
   • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
     1. Click Start Menu
     2. Right Click My Computer/Computer
     3. Click Manage
     4. Click Device Manager from the list on the left
     5. Expand Display adapters
     6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
     Alternatively:
     1. Login as an adminstrative user
     2. Click Start Menu
     3. Click Control Panel
     4. Click Hardware and Sound
     5. Click Device Manager (the last link under Devices and Printers)
     6. Expand Display adapters
     7. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
7. Restart your computer after uninstalling drivers for all display cards
8. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.​