BSOD Playing World Of Warcraft or any video game: Please help

[Jdizbro]

This is what I keep receiving after every crash. The BCCODE will sometimes switch between 7a and f4 I believe. Please help. Thank you!



Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 7a
BCP1: FFFFF6FC4003B5E8
BCP2: FFFFFFFFC00000C0
BCP3: 0000000103152BE0
BCP4: FFFFF880076BD000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\091513-13400-01.dmp
C:\Users\Jason Disbrow\AppData\Local\Temp\WER-47283-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

 

[Jdizbro]

Here is a zipped report from the SF Diagnostic tool as recommended.

 

[Pauly]

Well first thing i notice is the awful piece of software you have installed
Start Menu\Programs\Wise Care 365
One run of this program can be enough to hose a system, i recommend you uninstall it

Not so familiar with this one but im guessing its similar
Start Menu\Programs\Advanced SystemCare 6
Windows 7 doesnt need such software and most of the time it causes more harm than good

I would run an sfc scan to see how much damage if any has been caused
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
If errors are found run it a few times until you get a clean run (no integrity violations) or if not post back your results

 

[Jdizbro]

Pauly,

Your information and help proved very valuable and I feel much closer to resolving my problem thanks to it. I have uninstalled all of the software's that you previously requested me to uninstall and I have ran the sfc /scannow through command multiple times with pc restarts in between each scan. I re-ran the SF diagnosis scan and have attached that file for your guidance. Thank you so much again for your help, it was a very frustrating experience on my own.

 

[Pauly]

Did you get a clean result with sfc scan ie no integrity violations found or did you get errors stating problems could not be repaired

Advanced system care still seems to be in your startup are you sure it was completely removed ?
If its gone might be worth going into msconfig and manually removing it from startup

 

[Jdizbro]

Did you get a clean result with sfc scan ie no integrity violations found or did you get errors stating problems could not be repaired: No. Every sfc scan I performed resulted in stated problems that could not be repaired. I have not performed one that has resulted in a perfect scan yet.

Advanced system care still seems to be in your startup are you sure it was completely removed ?

If its gone might be worth going into msconfig and manually removing it from startup

Thank you, I went into msconfig and removed them from start up as you advised. I also deleted any stray files I could find in their name from the pc. I am performing an sfc scan now and will be posting the next diagnosis I run for you soon. Thank you so much for your help in moving my problem along Pauly.

 

[Jdizbro]

Hi Pauly,

Here is the newest zipped SF Diagnosis that I just ran this morning after running the SFC /scannow multiple times and deleting all the software files you told me could cause major problems. So you know, the SFC /scannow is still coming back with files it can't repair =/ . Thank you again for your help in resolving my BSOD problem.

 

[Pauly]

Well we havent even started on the BSOD yet this is a seperate (possibly related) issue but i feel we need to resolve this first just incase its not fixable and we need to reinstall or something we would be wasting our time.

Please run this command from an elevated command prompt (you can copy/paste it if its easier)

findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

this will place an abbreviated cbs log file on your desktop

Please can you post this file and your windows CBS.log which will have details of all your sfc errors in it and i will get one of our other guys to have a look at it for you then if we resolve those errors i can work through your BSOD problems with you the other log can be found at

C:\Windows\logs\cbs\cbs.log

copy it to your desktop zip it up and upload both to your next post please

In the mean time try running the system readiness update tool which can be found here http://support.microsoft.com/kb/947821

 

[Jdizbro]

Here are both of the files you were asking for, I believe. Please let me know if I have not attached the correct zips. Thank you and your associate so much for your diligent assistance!

I also ran the system readiness update tool from System Update Readiness Tool fixes Windows Update errors in Windows 7, Windows Vista, Windows Server 2008 R2, and Windows Server 2008 as you advised. Thank you for that as well.

 

[Pauly]

had a quick look at the log and it doesnt look to bad, seems like most of the corrupt files are custom desktop? images and sample files but i will invite a couple other members to have a look and get a second opinion as im no expert on this sort of stuff

 

[Jdizbro]

Okay sounds great. I eagerly await your next instruction. Thank you.

 

[Pauly]

ok well one of our sfc/cbs gurus has had a look at your files and tells me everything is fine as it is just audio/picture sample files that are missing cleaned out by one of those programs you uninstalled

Can you run the SF tool again and click grab all so i can get a new set of files then we can come up with a plan

 

[Pauly]

ok well while i wait for your new files looking at the ones you have already posted i would suggest the best course of action would be to

run some thorough virus scans to check for any infection
What is Windows Defender Offline?
Anti-rootkit utility TDSSKiller

run a diagnostic on your HDD
if your specs are correct and is the machine in question then you are using a seagate hdd so you will need to download seatools and run a check on your disk
SeaTools | Seagate
if you have any other HDDs in your machine then you will need to run checks on those too

i notice you are running a K series processor so if you are overclocking anything then reset bios to defaults

If all this comes back ok then i would recommend running memtest on the ram overnight to see if any issues there
http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

 

[Jdizbro]

I have attached the sf diagnostic scan result as per your first request. I will begin to execute the other tests immediately and will post back with the results as soon as able. Thank you.


Files that help describe the problem:
C:\Windows\Minidump\091913-21855-01.dmp
C:\Users\Jason Disbrow\AppData\Local\Temp\WER-70465-0.sysdata

Here is the data provided to me by windows after my last crash. I'm not sure if this will be helpful in any way, if not, ignore it.

 

[Jdizbro]

STEP 2:

run some thorough virus scans to check for any infection
What is Windows Defender Offline?
Anti-rootkit utility TDSSKiller


I ran the Kaspersky TDSSKiller with a reboot and scanning loaded modules and it came back with no results.

On to the next.

 

[Jdizbro]

Step 3:
run a diagnostic on your HDD
if your specs are correct and is the machine in question then you are using a seagate hdd so you will need to download seatools and run a check on your disk
SeaTools | Seagate
if you have any other HDDs in your machine then you will need to run checks on those too


I ran the drive under a Long Generic Test and it came back as a pass.

I am resetting my bios settings to default and restarting now.

 

[Jdizbro]

I reset the bios settings to default. Attempted to play Warcraft and BSOD occurred.

I have no blank discs at this time so I will have to run the Mem test tomorrow after I purchase some. Thank you.

 

[Pauly]

it will run off of a usb drive if you have one