BSOD, potentially during restart and/or sleep

[Zenith042]

I've been having some BSODs while the computer is restarting or sleeping. The computer is quite new (about a week old), so I'm assuming it has something to do with drivers or windows update (I've had a few windows update errors as well).

Some bugcheck (everything I managed to pull out of them at least)
Most Recent:
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 050513-46815-01.


Second most recent (Looks identical? Same problem?)
The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001e (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 050513-42853-01.

Attached is the renamed zip file that the SF Diagnostic Tool created

 

[VistaKing]

Hi Zenith042 welcome to SevenForums

Try to run a memtest

:ar: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

Pay attention to Part 3

 

[Zenith042]

Memtest

I'm running the memtest now, but I'm kind of worried about configuring the sticks of ram, both because of my resoanbly low experience with this (I've only removed and replaced ram a few times, and that was with help), and the fact that I'm worried about potentially voiding the warranty.

Edit: I looked at the computer, and the entire bottom panel is one piece that cannot be removed without voiding the warranty

 

[VistaKing]

If you don't have to take the laptop apart you will not void the warranty . If you do get errors let your manufacture know to open up an RMA .

   Tip

if you send the laptop back to MSI for a memory replacement backup your data OEMs love to do a factory restore when it's not necessary

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys

=====================================================================================

kd> lm vm intelppm
start             end                 module name
fffff880`05a42000 fffff880`05a58000   intelppm T (no symbols)           
    Loaded symbol image file: intelppm.sys
    Image path: \SystemRoot\system32\DRIVERS\intelppm.sys
    Image name: intelppm.sys
    Timestamp:        Mon Jul 13 16:19:25 2009 (4A5BC0FD)
    CheckSum:         0000F4EC
    ImageSize:        00016000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

CHIPSET DRIVER -
Download

 

[Zenith042]

Did a memtest, and no errors (8 passes)

Edit: Oh, that's what was wrong. Thanks for your help and time!

 

[koolkat77]

Overclocking

If you are overclocking any hardware, STOP. Reset any changed values back to default.

This is overclocking software and can lead to system instability and BSOD's. Please reset all components to their stock speeds and then remove the software.

[B]Start Menu\Programs\MSI	Public:Start Menu\Programs\MSI	Public
Start Menu\Programs\MSI\Battery Calibration	Public:Start Menu\Programs\MSI\Battery Calibration	Public
Start Menu\Programs\MSI\BurnRecovery	Public:Start Menu\Programs\MSI\BurnRecovery	Public
Start Menu\Programs\MSI\MSI Software Install	Public:Start Menu\Programs\MSI\MSI Software Install	Public
Start Menu\Programs\MSI\Super-Charger	Public:Start Menu\Programs\MSI\Super-Charger	Public[/B]

System Optimisers

Please remove the following software:

[B]Start Menu\Programs\Advanced SystemCare 6	Public:Start Menu\Programs\Advanced SystemCare 6	Public[/B]

This software is a known cause of BSOD's. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence.

If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner - PC Optimization and Cleaning - Free Download but make sure you back up the registry before making letting ccleaner delete anything.

10 Tips on How to Properly Maintain Your Computer


Security App

[B]Start Menu\Programs\avast! Free Antivirus	Public:Start Menu\Programs\avast! Free Antivirus	Public[/B]

Avast! can be a possible cause of BSOD. Remove and replace with Microsoft Security Essentials to see if it provides more stability. Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials and Malwarebytes, both recommended from a strict BSOD perspective.

Microsoft Security Essentials, Free antivirus for windows

Malwarebytes Anti-Malware Free

   Information

DO NOT start the free trial of MalwareBytes. Deselect the option when prompted.

Disk Check

Disk Check for errors on your Hard drive(s):

http://www.sevenforums.com/tutorials/433-disk-check.html

Start up

Keep less stuff at the start-up. Only anti-virus, this helps avoid driver conflicts and improves time to log in to windows.

http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

SFC scannow

Check windows for corruption:

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

1. Click on the Start rb:
2. Scroll to Accessories
3. Select Command Prompt > Right click and Run as Administrator
4. Type

   [B]SFC /scannow[/B]

 

[Zenith042]

Quote:
This is overclocking software and can lead to system instability and BSOD's. Please reset all components to their stock speeds and then remove the software.
Code:
Start Menu\Programs\MSI Public:Start Menu\Programs\MSI Public Start Menu\Programs\MSI\Battery Calibration Public:Start Menu\Programs\MSI\Battery Calibration Public Start Menu\Programs\MSI\BurnRecovery Public:Start Menu\Programs\MSI\BurnRecovery Public Start Menu\Programs\MSI\MSI Software Install Public:Start Menu\Programs\MSI\MSI Software Install Public Start Menu\Programs\MSI\Super-Charger Public:Start Menu\Programs\MSI\Super-Char

What are the listed programs here supposed to mean?A battery calibrator, something that recovers burns apparenrtly, something that charges usb appliances faster,and some random MSI software.

 

[Zenith042]

If you don't have to take the laptop apart you will not void the warranty . If you do get errors let your manufacture know to open up an RMA .

   Tip

if you send the laptop back to MSI for a memory replacement backup your data OEMs love to do a factory restore when it's not necessary

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys

=====================================================================================

kd> lm vm intelppm
start             end                 module name
fffff880`05a42000 fffff880`05a58000   intelppm T (no symbols)           
    Loaded symbol image file: intelppm.sys
    Image path: \SystemRoot\system32\DRIVERS\intelppm.sys
    Image name: intelppm.sys
    Timestamp:        Mon Jul 13 16:19:25 2009 (4A5BC0FD)
    CheckSum:         0000F4EC
    ImageSize:        00016000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

CHIPSET DRIVER -
Download

As to the chipset driver, when I attempted to install it, it said that my system did not meet requirements. Venturing into intel's website, I discovered that the linked driver is, in fact, an older version of the one i currently have. Should I be downgrading it? If so, how would one go about doing this?

 

[VistaKing]

Wouldn't recommend downgrading a chipset driver .

 

[Zenith042]

So.... I removed ASC 6, installed Malwarebytes, removed a bunch of startup things, ran a disk check and SFC, and degragmented.
I haven't had any BSODs since, so I guess it was either caused by ASC6?

 

[Zenith042]

Another BSOD, but this time caused by something else..

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009f (0x0000000000000003, 0xfffffa8006a22bb0, 0xfffff80000b9c3d8, 0xfffffa800da55dc0). A dump was saved in: C:\windows\MEMORY.DMP. Report Id: 051113-46815-01.

 

[VistaKing]

fffff800`00b9c510  fffff880`0f62d0d4Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for [COLOR="Red"]nvlddmkm.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys

Update your Graphic Card

fffff800`00b9c588  fffff880`01066ebcUnable to load image \SystemRoot\system32\drivers\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for[COLOR="Red"] iaStor.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
 iaStor+0x2debc

iaStor.sys :ar: http://downloadcenter.intel.com/con...adType=Drivers&OSFullname=Windows+7+(64-bit)*

Click on " I accept the terms in the license agreement " to start the downloading process.

 

[Zenith042]

And.. another bluescreen. This time, right as it was sleeping

 

[VistaKing]

Upload the recent dmp file .

 

[Zenith042]

Derp, I guess I didn't upload it correctly.

 

[Zenith042]

Should I uninstall Avast? I've seen some threads that recommend uninstalling it in favor of MSSE.

 

[VistaKing]

Update your Chipset Drivers.

I do see this

 Loaded symbol image file: intelppm.sys
    Image path: \SystemRoot\system32\DRIVERS\intelppm.sys
    Image name: [COLOR="Red"]intelppm.sys[/COLOR]
    Timestamp:        Mon Jul 13 16:19:25 2009 (4A5BC0FD)
    CheckSum:         0000F4EC
    ImageSize:        00016000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

http://www.msi.com/service/download/nbdriver-18366.html

Also upgrade your LAN and WiFi Drivers


Regarding your Antivirus question . You may uninstall Avast using the tool below and install MSE instead and do a quick scan then a full scan . Just to be sure you're clean.



Download :ar: Avast Uninstall Utility
Start Windows in Safe Mode. How to :ar: http://www.sevenforums.com/tutorials/69585-safe-mode.html
Open aswclear.exe by right clicking on the aswclear.exe file and choose Run as administrator.
Select the product to uninstall from the drop down list.
Enter the path where the selected product is installed. Be careful as all files from this path will be deleted by the Uninstall Utility.
Click "Uninstall".
Restart your computer.

 

[Zenith042]

What I don't really understand is
1) The MSI Website has a older chipset diver (9.3.0.1025)
2) I have version 9.4.0.101, which, according to the intel driver update website, is the current one
3) I'm still getting this error

Wifi and LAN drivers are also the newest