BSOD Randolmly shuts me down.

[amcdermot]

Every once and a while, usually when my computer has been on for long, I get the BSOD and my computer shuts down no idea why... here is the requested file.

Also a screen shout of the error.

I really have no idea what to do. So any assistance would be much appreciated.

 

[amcdermot]

Anyone?

Bump

 

[Arc]

Hi amcdermot.

The BSOD is USB related. So better you disconnect all the USB devices other than the keyboard/mouse on a test basis. If the keyboard/mouse uses any third party driver, update those.

Upload the list of all the third party drivers Using NirSoft DriverView :

• Download and execute Driverview
• View > Hide Microsoft Drivers
• Edit > Select all
• File > Save Selected Items
• In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
• Zip the .txt file and upload it.

And turn USB Selective Suspend off. http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

Let us know the results.

 

[amcdermot]

Now what?

Hi amcdermot.

The BSOD is USB related. So better you disconnect all the USB devices other than the keyboard/mouse on a test basis. If the keyboard/mouse uses any third party driver, update those.

Upload the list of all the third party drivers Using NirSoft DriverView :

• Download and execute Driverview
• View > Hide Microsoft Drivers
• Edit > Select all
• File > Save Selected Items
• In the Save dialog, Set the path to desktop, Put "Driverview" in the name field, and save.
• Zip the .txt file and upload it.

And turn USB Selective Suspend off. http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html

Let us know the results.

First of all thank you for helping me, I really need it.

So I did what you said. I unplugged all USB besides mouse/keyboard.
I ran the Driverview and uploaded the ZIP file to this post.
And I turned off selective suspend...

What should I do now? Thank you

 

[Arc]

Upload the zip again, and this time make it sure that you are doing the second step.

 

[amcdermot]

View attachment 294379

Upload the zip again, and this time make it sure that you are doing the second step.

Oh I'm sorry I forgot to do that. I did it this time in the new upload.

 

[amcdermot]

View attachment 294379

Upload the zip again, and this time make it sure that you are doing the second step.

Oh I'm sorry I forgot to do that. I did it this time in the new upload.

Is this right this time?

 

[Arc]

Well, now I can say that I am suspecting Pluralinput Keyboard and mouse for the BSODs.
Both of them are running.

NAME|DESCRIPTION|FILE|TYPE|STARTED|STATE
pikbd | Pluralinput Keyboard 0.8.4 | c:\windows\system32\drivers\pikbd.sys | Kernel Driver | Yes |Running
pimou | Pluralinput Mouse 0.8.5 | c:\windows\system32\drivers\pimou.sys | Kernel Driver | Yes | Running

But both of them are showing in the top of teh big list of unloaded modules.

Unloaded modules:
fffff880`09400000 fffff880`0941b000   USBSTOR.SYS
fffff880`09598000 fffff880`095a3000   [COLOR=Red][B]pimou.sys[/B][/COLOR]
fffff880`05b89000 fffff880`05b94000   [COLOR=Red][B]pikbd.sys[/B][/COLOR]
fffff880`05b62000 fffff880`05b7b000   HIDCLASS.SYS
fffff880`05b54000 fffff880`05b62000   hidusb.sys
fffff880`05b7b000 fffff880`05b89000   kbdhid.sys
fffff880`0958b000 fffff880`09598000   mouhid.sys

Notice the other ones ... all are USB, keyboard and mouse.

I would suggest you to use any other keyboard/mouse and see how it goes there.

 

[amcdermot]

Well, now I can say that I am suspecting Pluralinput Keyboard and mouse for the BSODs.
Both of them are running.

NAME|DESCRIPTION|FILE|TYPE|STARTED|STATE
pikbd | Pluralinput Keyboard 0.8.4 | c:\windows\system32\drivers\pikbd.sys | Kernel Driver | Yes |Running
pimou | Pluralinput Mouse 0.8.5 | c:\windows\system32\drivers\pimou.sys | Kernel Driver | Yes | Running

But both of them are showing in the top of teh big list of unloaded modules.

Unloaded modules:
fffff880`09400000 fffff880`0941b000   USBSTOR.SYS
fffff880`09598000 fffff880`095a3000   [COLOR=Red][B]pimou.sys[/B][/COLOR]
fffff880`05b89000 fffff880`05b94000   [COLOR=Red][B]pikbd.sys[/B][/COLOR]
fffff880`05b62000 fffff880`05b7b000   HIDCLASS.SYS
fffff880`05b54000 fffff880`05b62000   hidusb.sys
fffff880`05b7b000 fffff880`05b89000   kbdhid.sys
fffff880`0958b000 fffff880`09598000   mouhid.sys

Notice the other ones ... all are USB, keyboard and mouse.

I would suggest you to use any other keyboard/mouse and see how it goes there.

This makes a lot of sense... but you see this BSOD happens every now and then for the last 8 months. And over that time period I have had 3 differen sets of mouse and keyboard... So I don't think that would be the problem?

 

[Arc]

At least for the present BSODs, it is the cause that I am explaining.

For the old ones, it may be something different, and a reasonably old crash dump is not any worthy to analysis, as the things are very dynamic.

 

[amcdermot]

At least for the present BSODs, it is the cause that I am explaining.

For the old ones, it may be something different, and a reasonably old crash dump is not any worthy to analysis, as the things are very dynamic.

Ok I understand! Thank you for your help!

Is that the only probable cause though?