Solved BSOD Random Crashes error keyword 0x8000000000000002

[TimG]

Hi

My pc was new last July and since then I've been getting random BSODs for the last 6 months. It has occured when I'm using Adobe Photoshop, Lightroom but has also crashed when the PC has simply been sitting idle. There is no patterns to the crashes. It often wont happen for a few weeks at a time but then may crash twice in a day.

I have done clean installs of Windows 7 a couple of times hoping that this would solve the BSODs without success.

If anyone can give me a clue as to what is happening I'd be very greatful.

Thanks - Tim

 

[Arc]

Hello TimG.

It is crashed by Symantec Real Time Storage Protection

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff800000029c0, 0, fffff80002acbefa, 0}

*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS

Could not read faulting driver name
[COLOR=Red][B]Probably caused by : SRTSP64.SYS [/B][/COLOR]( SRTSP64+862d4 )

Followup: MachineOwner
---------

Description here: Driver Reference Table - SRTSP64.SYS

Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Free up the startup.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept the restart.

Let us know the results.

 

[TimG]

I'll do all you've said and will post updates.

Thank you...

 

[TimG]

I've removed Nortons with the removal tool and freed up the startup except the anti virus and had another crash while the pc was sat at idle. I've run the SF tool and attached the zip file..

Thanks

 

[Arc]

I've removed Nortons with the removal tool and freed up the startup except the anti virus and had another crash while the pc was sat at idle. I've run the SF tool and attached the zip file..

Thanks

The zip you uploaded does not contain any crash dump.

Follow it: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. Post it following the Blue Screen of Death (BSOD) Posting Instructions.

 

[TimG]

Dump files should now be attached

It crashed again today while standing idle.

Thanks Arc

 

[Arc]

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Let us know the results.

 

[TimG]

I've downloaded the mem test and will leave it running the rest of the day and overnight. I can use my laptop to post.


Thanks

Tim

 

[TimG]

Here's a screen shot from my phone of the results so far.. It looks as if it's showing errors..

 

[Arc]

Now follow the Part 3 of How to Test and Diagnose RAM Issues with Memtest86+, Part 3: If You Have Errors:
It will help you to determine which stick is corrupted, or if it is a motherboard issue.

 

[TimG]

I'll carry this out over the next day or so and will post back the results.

Thank you Arc..!

 

[Arc]

I'll carry this out over the next day or so and will post back the results.

Thank you Arc..!

You are welcome, but I am not the right person to get the thanks. Somebody instructed me to post memtest for you Thanks goes to my well wisher.

 

[TimG]

I'll carry this out over the next day or so and will post back the results.

Thank you Arc..!

You are welcome, but I am not the right person to get the thanks. Somebody instructed me to post memtest for you Thanks goes to my well wisher.

Thanks to you both..!

 

[Arc]

That's sweet now

 

[TimG]

UPDATE

I've run a separate memtest on each of the four memory sticks.

One stick fails immediately the test begins with multiple red rows.

Two sticks fail with one red error row each and these report back after 2 or 3 passes. On one occasion it reported back after 8 passes.!

The remaining stick ran for two tests. Once for 7 passes and then for 10 passes without any errors. I ran this good stick in a different slot for each test.

I've contacted the pc shop where I bought it. Sounds like three bad sticks.

 

[Arc]

Best of luck.

Let us know the results with the replacement RAM.

 

[TimG]

Sorry not to have posted earlier. The replacement RAM has solved the problems.

It's amazing to think that 3 of the 4 ram sticks were faulty so I can only assume that I was unlucky.

Thanks to everyone who helped.

 

[Arc]

Good to know. For any further issue, let us know.