BSOD / Random Freezes

[redfox2020]

Hi I attached my details as required, health report and BSOD download all in my zip.


My problems are I had as follows, I turned on my PC/logged on, came back to find it booting up to a system restore point. It took ages to load up all my anti virus after then and internet connection fine but displayed with a X red icon.

Then I got a BSOD which read "PAGE_FAULT_IN_NONPAGED_AREA".

After that I got mutliple random freezes which I looked in my event viewer but couldn't pin down the exact reason for the freezes, but then I did a memory test with the windows 7 memory, which came back fine.

I read causing the problems was either the memory, which said it was fine or not updating drivers, which I did try update most yesterday. This morning I had another crash as the report might show.

Also my Serial ATA Controller is missing..... any help would be good I'm not brilliant with computers!

 

[zigzag3143]

Hi I attached my details as required, health report and BSOD download all in my zip.


My problems are I had as follows, I turned on my PC/logged on, came back to find it booting up to a system restore point. It took ages to load up all my anti virus after then and internet connection fine but displayed with a X red icon.

Then I got a BSOD which read "PAGE_FAULT_IN_NONPAGED_AREA".

After that I got mutliple random freezes which I looked in my event viewer but couldn't pin down the exact reason for the freezes, but then I did a memory test with the windows 7 memory, which came back fine.

I read causing the problems was either the memory, which said it was fine or not updating drivers, which I did try update most yesterday. This morning I had another crash as the report might show.

Also my Serial ATA Controller is missing..... any help would be good I'm not brilliant with computers!

No DMP files included in upload please try this method


We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.


To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

 

[redfox2020]

Knew I forgot something will update when i'm home

 

[zigzag3143]

Knew I forgot something will update when i'm home

No worries.

 

[redfox2020]

Sorry I'm being stupid, I did what you said (enabling minidumps) on your thread and re ran "Windows_NT6_BSOD_v3.03_jcgriff2_" but my C:/windows/minidump file is still empty.

My crashes seem quite predictable, they happen about 5/10 minutes after my computer starts up 1st time then is fine, but I do want to fix because there are other random BSODs also.

 

[zigzag3143]

Sorry I'm being stupid, I did what you said (enabling minidumps) on your thread and re ran "Windows_NT6_BSOD_v3.03_jcgriff2_" but my C:/windows/minidump file is still empty.

My crashes seem quite predictable, they happen about 5/10 minutes after my computer starts up 1st time then is fine, but I do want to fix because there are other random BSODs also.

Instead of running the data collection app please follow the alternate instructions in my previous post

 

[redfox2020]

Hi I've done that, in safe-mode, but the Folder is still empty, it does have a padlock on it, but nothing inside.. I wonder what I am doing wrong...

 

[zigzag3143]

Hi I've done that, in safe-mode, but the Folder is still empty, it does have a padlock on it, but nothing inside.. I wonder what I am doing wrong...

What mail client?

 

[redfox2020]

I am just using a browser based one (hotmail)

 

[redfox2020]

Reset lots of times, now running a virus scan with avast

 

[redfox2020]

My Windows 7 doesn't generate minidump files, even after the steps you suggested. Any idea?

 

[zigzag3143]

My Windows 7 doesn't generate minidump files, even after the steps you suggested. Any idea?

We need them.


Do you have a page file on the same HD as the OS? what size is it and how much ram do you have

Is UAC turned off?

Is the OS on an SSD?

 

[redfox2020]

Hi,

It's not rebooting now, its just crashing/freezing, everything locking up after about 5/10 minutes each time I login to windows 7, but still not creating any Minidump files.

I am checking UAC now, its on the 2nd highest, I will turn it off now and .. not hope for a crash but see if one is generated.

Thank you

 

[redfox2020]

Just had 2 crashes then a reset, but still no minidump, I deleted the folder and nothing happens...

 

[redfox2020]

I was going to reinstall Windows, but I had another BSOD with DRIVER_IRQL_NOTLESS_OR_EQUAL. And here is the Minidump file from it, I hope you see this reply.