BSOD - random occurrences

n3wpv

New member
Local time
7:58 PM
Messages
14
Hi all, new member here. Looking for help with random BSOD. Sometimes I don't even know it happens until I log in. Must have happened when other family members were using the pc. I have a feeling it's a graphics issue but not sure. I do some flight simming and also some CAD heavy programming for work. Any help would be appreciated!
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz
Motherboard
Intel Corporation DH67GD
Memory
8.00 GB
Graphics Card(s)
Intel(R) HD Graphics 3000
Sound Card
(1) Intel(R) Display Audio (2) Realtek High Definition Aud
Monitor(s) Displays
HP 27xw
Screen Resolution
1440 x 900 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
(1) Samsung SSD 850 EVO 250GB ATA Device (2) TOSHIBA DT01ACA100 ATA Device
Case
SilverStone
Cooling
Case fans
Keyboard
Logitech M320
Mouse
Logitech
Antivirus
Microsoft Security Essentials
Browser
Google Chrome
Other Info
BIOS Date: 12/04/12 11:56:43 Ver: 04.06.04
Wifi Adapter: Linksys AE3000
Update this driver: :ard: Driver Reference Table

Sometimes drivers remain and do not get completely uninstalled.

 Driver Removal Process:


  • Download Driver Sweeper to the desired location.
  • Extract the files from the zip.
  • Uninstall the driver Program & Features - Control Panel.
  • Run Driver Sweeper, check the drivers you want to uninstall or clean registry leftovers of.
Link to full tutorial: http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

Code:
Microsoft (R) Windows Debugger Version 6.2.9200.20512 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Yussi\Downloads\SZANTOFAMILY-PC-Thu_09_03_2015__73048_99\090215-18111-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.18869.amd64fre.win7sp1_gdr.150525-0603
Machine Name:
Kernel base = 0xfffff800`02e10000 PsLoadedModuleList = 0xfffff800`03057730
Debug session time: Wed Sep  2 06:52:45.882 2015 (UTC + 6:00)
System Uptime: 0 days 0:28:05.710
Loading Kernel Symbols
...............................................................
................................................................
................................................
Loading User Symbols
Loading unloaded module list
.......
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff88005e6aa5c, fffff880050b16b8, fffff880050b0f10}

Probably caused by : RTKVHD64.sys ( RTKVHD64+191a5c )

Followup: MachineOwner
---------

2: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88005e6aa5c, The address that the exception occurred at
Arg3: fffff880050b16b8, Exception Record Address
Arg4: fffff880050b0f10, Context Record Address

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
RTKVHD64+191a5c
fffff880`05e6aa5c 4c8b4158        mov     r8,qword ptr [rcx+58h]

EXCEPTION_RECORD:  fffff880050b16b8 -- (.exr 0xfffff880050b16b8)
ExceptionAddress: fffff88005e6aa5c (RTKVHD64+0x0000000000191a5c)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000100000057
Attempt to read from address 0000000100000057

CONTEXT:  fffff880050b0f10 -- (.cxr 0xfffff880050b0f10)
rax=0000000000000001 rbx=fffffa8007ab5000 rcx=00000000ffffffff
rdx=fffffa80088a5eb0 rsi=fffffa8008c7dc10 rdi=fffffa80088a5e60
rip=fffff88005e6aa5c rsp=fffff880050b18f0 rbp=0000000000000000
 r8=fffffa80088a5e60  r9=fffffa80088a5e60 r10=007300790053005c
r11=fffff880050b19f0 r12=0000000000000004 r13=0000000000000001
r14=0000000000000000 r15=fffff880009ef040
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
RTKVHD64+0x191a5c:
fffff880`05e6aa5c 4c8b4158        mov     r8,qword ptr [rcx+58h] ds:002b:00000001`00000057=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  0000000100000057

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800030c1100
GetUlongFromAddress: unable to read from fffff800030c11c0
 0000000100000057 Nonpaged pool

FOLLOWUP_IP: 
RTKVHD64+191a5c
fffff880`05e6aa5c 4c8b4158        mov     r8,qword ptr [rcx+58h]

BUGCHECK_STR:  0x7E

LAST_CONTROL_TRANSFER:  from 8000000000000000 to fffff88005e6aa5c

STACK_TEXT:  
fffff880`050b18f0 80000000`00000000 : fffffa80`08acc820 00000000`c00000bb 00000000`00000000 00000000`00000000 : RTKVHD64+0x191a5c
fffff880`050b18f8 fffffa80`08acc820 : 00000000`c00000bb 00000000`00000000 00000000`00000000 fffff800`02ecf71c : 0x80000000`00000000
fffff880`050b1900 00000000`c00000bb : 00000000`00000000 00000000`00000000 fffff800`02ecf71c fffffa80`08c7dc10 : 0xfffffa80`08acc820
fffff880`050b1908 00000000`00000000 : 00000000`00000000 fffff800`02ecf71c fffffa80`08c7dc10 fffff800`02ecf71c : 0xc00000bb


SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  RTKVHD64+191a5c

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: RTKVHD64

IMAGE_NAME:  RTKVHD64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4caaf6d0

STACK_COMMAND:  .cxr 0xfffff880050b0f10 ; kb

FAILURE_BUCKET_ID:  X64_0x7E_RTKVHD64+191a5c

BUCKET_ID:  X64_0x7E_RTKVHD64+191a5c

Followup: MachineOwner
---------

2: kd> lmvm RTKVHD64
start             end                 module name
fffff880`05cd9000 fffff880`05f3c800   RTKVHD64 T (no symbols)           
    Loaded symbol image file: RTKVHD64.sys
    Image path: RTKVHD64.sys
    Image name: RTKVHD64.sys
[COLOR="Red"]    Timestamp:        Tue Oct 05 15:58:40 2010 (4CAAF6D0)[/COLOR]
    CheckSum:         0026A429
    ImageSize:        00263800
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 Clean boot

Reduce items at start-up. No software except anti-virus is required plus doing this improves the time for logging into windows:
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
  • Click on the :orb:
  • Type CMD on Search
  • Left click and Run as Administrator
  • Type SFC /scannow
Full tutorial here:
Run Disk Check on your Hard Drive for file system errors and bad sectors on it.

 Hard Drive Diagnostics


  • Double click and open my computer.
  • Right click on desired drive and hit properties.
  • Click on tools tab and Check now.

Read complete instructions on the tutorial: http://www.sevenforums.com/tutorials/433-disk-check.html

Other Tests:
 


 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self assembled
OS
Windows 10 Home 64Bit
CPU
Intel Core i5 10400 @ 2.90GHz
Motherboard
Intel Corporation DG41WV (PROCESSOR)
Memory
8.00GB Single-Channel Unknown @ 1329MHz (16-20-20-38)
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
DELL E170S
Screen Resolution
1280x1024 pixels
Hard Drives
931GB TOSHIBA DT01ACA100 (SATA)
238GB TEAM TM8PS7256G (SATA SSD)
Case
Nothing Fancy
Cooling
Fans
Keyboard
A4 Tech Co LTD
Mouse
A4 Tech Co Ltd/Logitech
Internet Speed
25 Mbps
Sorry for the delayed response but I tried the above instructions and still get random BSOD. The latest occurrence happened just a few minutes ago. The only thing being done at the time was streaming music on Google Chrome. I was in the other room when I heard the sound freeze giving me an audible clue that a BSOD had occurred.

Here is the latest file with supporting info. Any help is much appreciated!
 
Last edited:

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
CPU
Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz
Motherboard
Intel Corporation DH67GD
Memory
8.00 GB
Graphics Card(s)
Intel(R) HD Graphics 3000
Sound Card
(1) Intel(R) Display Audio (2) Realtek High Definition Aud
Monitor(s) Displays
HP 27xw
Screen Resolution
1440 x 900 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
(1) Samsung SSD 850 EVO 250GB ATA Device (2) TOSHIBA DT01ACA100 ATA Device
Case
SilverStone
Cooling
Case fans
Keyboard
Logitech M320
Mouse
Logitech
Antivirus
Microsoft Security Essentials
Browser
Google Chrome
Other Info
BIOS Date: 12/04/12 11:56:43 Ver: 04.06.04
Wifi Adapter: Linksys AE3000
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