BSOD randomly! Please help me, i have exams.

[Shady123]

Okay so, randomly now and then (especially when i take my charger off my laptop), my computer turns over to the blue screen of death. I've got no clue of understanding why it acts like this, and it's pretty annoying. This is a huge problem because i've got my exams, and i have to study and do my homework(primarily on my laptop). My computer has been acting fine the last year i have had it, but now it suddenly gets the BSOD. I tryed many methods to prevent the BSOD but without luck. So i hope you guys will help me.. asap.

PS. i have uploaded my debug (DM log collector) for you guys.

sincerely
shady.

 

[Arc]

Hi Shady123.

The bugcheck codes are different, but all they are caused by mousim.sys, an element of Blue Eye Macro.

[COLOR=Red]BugCheck D1[/COLOR], {28, 2, 0, fffff88000e9bf9a}

*** WARNING: Unable to verify timestamp for mousim.sys
*** ERROR: Module load completed but symbols could not be loaded for mousim.sys
[COLOR=Red]Probably caused by : mousim.sys[/COLOR] ( mousim+196f )

Followup: MachineOwner
---------

[COLOR=Red]BugCheck 10D[/COLOR], {a, fffff80000ba2c40, 0, fffffa800646de40}

*** WARNING: Unable to verify timestamp for mousim.sys
*** ERROR: Module load completed but symbols could not be loaded for mousim.sys
[COLOR=Red]Probably caused by : mousim.sys[/COLOR] ( mousim+19df )

Followup: MachineOwner
---------

Which is kinda old.

fffff880`0160a000 fffff880`01616000   mousim   T (no symbols)           
    Loaded symbol image file: mousim.sys
    Image path: \SystemRoot\system32\drivers\mousim.sys
[COLOR=Red]    Image name: mousim.sys
    Timestamp:        Tue May 17 01:46:58 2011[/COLOR] (4DD1863A)
    CheckSum:         000108AD
    ImageSize:        0000C000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

If this one is important for your studies, update it. May be from Blue Eye Macro ? Index page (I am not very aware of the program).

Otherwise uninstall it.

Let us know the result.

 

[Shady123]

Thank you for your reply. It was just a program which was used for one of the games i've been playing, so it wasn't that important. I have now uninstalled it, and now i will wait and see if the BSOD comes again.

Since the BSOD randomly comes, i will wait a bit, and then i'll reply you when i've gotten the results.

 

[Shady123]

Here is the results:
I uninstalled Blue Eyes Macro 1 hour ago, but 2 mins ago i took the charger out of the laptop and the blue screen of death came again... i don't think Blue Eyes Macro had anything to do with it. Do you know what the problem may be?..

Sincerely
Shady.

 

[Shady123]

Oh yeah and one more thing; my laptop is these days getting suspiciously warm/heated.. could that have influence on the BSOD?

 

[Arc]

Here is the results:
I uninstalled Blue Eyes Macro 1 hour ago, but 2 mins ago i took the charger out of the laptop and the blue screen of death came again... i don't think Blue Eyes Macro had anything to do with it. Do you know what the problem may be?..

Sincerely
Shady.

Click on the button below ....



It will download the DM log collector. Right click on the application and run as administrator. It will generate a .zip file on your desktop. Upload the .zip.
http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[Shady123]

Alright.
Here it is.

 

[Arc]

There is only one crash dump after the mousim.sys issue, but that is a corrupt/incomplete one.

***** Debugger could not find nt in module list, module list might be corrupt, error 0x80070057.

But still it is appearing to be a driver issue.

BUGCHECK_STR:  0xD1

Plus, in both your uploads, the msinfo32.nfo file is corrupt. Try to upload it afresh.

1. Click on the start button
2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
4. Give the time for processing, it will save a .nfo file on your desktop.
5. Zip it, and upload it following the instruction.

 

[Shady123]

Here you go.

 

[Arc]

Unfortunately it is still corrupt.

View attachment 319140

Try to export a text version of msinfo32 file. In step 3, do File > Export .... all the rest are the same as stated in post #8.

 

[Shady123]

Alright i have done that now.

 

[Arc]

You have a few unnecessary programs in startup.

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept then restart.

Observe how the computer is running then.

 

[Shady123]

Okay that's done now.

 

[Shady123]

Hey Again. I have now realized what the problem may be. It's whenever I unplug my mouse/usb device, the BSOD shows up. So what to do?

 

[Britton30]

Read this through and give the steps a try. http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html#post1417126

You can also go to Device Manager from Control Panel and uninstall all USB devices and delete the drivers. Use the power button to shut down and restart and let Windows Update find your new drivers.

 

[andrew129260]

Try this to uninstall all usb devices and reinitialize them:

This is a way to be fully sure you have uninstalled every usb device, instead of hunting around in device manager and possibly missing one. Even though that method does work just fine.

USB drive or flash problems? How to cleanup and remove old USB storage drivers - TechSpot Forums


That should resolve any issues you have with usb devices unless it is hardware related.

EDIT: Make sure to run this bat file as an admin. Right click the bat file, run as administrator. Code used for the bat is on the website, and verified by me as being the same when editing the bat file.

 

[ICIT2LOL]

Could I ask an idiot question - you mentioned at the beginning the BSOD came up when you unplugged the power lead. What happens if you leave the battery out?

I only ask because it seems to me every time you unplug something the machine goes south? and I am thinking maybe the battery is shot and causing problems like for example an over voltage or suchlike - just a hypothetical.